Technical Services Manager

3 weeks ago

London, United Kingdom ISS Facility Services UK Full time
  • Mon to Fri
  • Single site in Stratford


Here at ISS, as one of the UK's premier Facilities Management (FM) providers are now looking to develop the engineering resource aligned against their client's retail and leisure complex in Stratford, London.


We here have deployed a 24/7 shift team to complete planned and reactive repairs spanning electrical, mechanical and fabric disciplines, plus small projects. The site itself is one of Europe's largest shopping centres, housing a range of prestigious brands, numerous eateries and leisure facilities, with a footfall of over 100,000 weekly.


This role of Technical Manager is key to ensure a strong engineering delivery, and will challenge the incumbent technically, in leadership, organisational and communication skills.


This role sits in between the engineering team and Account Manager, therefore it best suits a developing Engineering Manager looking to advance their leadership skills on a truly exciting yet challenging contract


Actions will include:

  • Work to achieve a ‘Best in Class’ approach to Engineering and Fabric services including those provided through supplier organisations.
  • Ensure that all engineering services are properly maintained and are providing the environmental conditions and exceeding the business needs required by the Client.
  • Ensure that the M&E and fabric elements of the portfolio are maintained to a standard that is acceptable to the Client and within any budget constraints that may be imposed.
  • Ensure that all PPM, Reactive and project works are within the agreed KPI’s.
  • Ensure that an effective asset database is built up through a suitable engineering asset management solution and analyse and provide management information using the system (e.g. analysis of trends and production of forward maintenance plans).
  • Take ownership of, and lead, all planned and unplanned improvements to the engineering services.
  • Seek continuous improvement and innovation within the M&E and Fabric service
  • Interface with other departments with other teams to ensure compliance to the regulations at all times.
  • Maintain a safe working environment for all building users and the the engineering team and suppliers

We need from you:

  • Mechanical and/or electrical qualifications plus some level of leadership experience

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