Head of Customer Service

3 days ago

Milton Keynes, United Kingdom New Era Cap Full time

Job Title

Head of Customer Service

Location

Milton Keynes

Reporting to

Sales Director


Job Description

Responsibilities


  • Manage and support the Customer Service team based in Milton Keynes.
  • Manage and support the Customer Service leads in Germany, Spain, Italy, and France, including visits to, and regular communication with the subsidiary offices.
  • Lead, motivate, communicate with, develop, appraise and performance manage the team to ensure they are fully motivated to achieve best performance, excellent customer service and to meet the aims and requirements of the business.
  • Build strong relationships with Country Managers and work closely with them on customers’ requirements in balance with the aims of the business.
  • Effectively balance customer needs with business requirements.
  • Manage all customer Service processes, encouraging the team to be proactive.
  • Troubleshoot problems on a timely basis, ensuring the team is addressing issues in line with agreed priorities.
  • Day to day management to ensure the team delivers what the customer needs.
  • Encourage and assist the team to provide speedy resolution to queries, and act as a sounding board to team members whilst encouraging them to show initiative.
  • Run daily reports in SAP and BI and take prompt action to highlight potential problems.
  • Manage order book entry for Key Accounts.
  • Work closely with, and manage the business relationship with:
  • Head of Distribution, Distribution and Logistics team
  • KTN
  • Credit control
  • IT
  • Assist with Web Customer Service where needed.
  • Attend weekly meetings with relevant departments.
  • Manage open customer orders including:
  • Ensuring all customer orders are input to SAP prior to season cut off dates.
  • Mass reject from orders when required.
  • Investigate and resolve orders past date.
  • Ensure the team update and monitor orders on an ongoing basis.
  • Approve credits, returns and discounts up to a specified value, and work with relevant departments and CFO to consider proposals of higher value.
  • Investigate and resolve customer complaints.


Knowledge and Experience


  • Excellent organizational skills with strong attention to detail
  • Proven ability to manage multiple projects and timelines.
  • Ability to successfully work under pressure and prioritize workload.
  • Strong written and verbal communication skills.


Person specification/Skills

Personal and Leadership

  • Experience of leading and motivating a team (both on site and remotely)
  • Ability to delegate workload effectively.
  • Dedication to training and developing others.
  • Is a fair and reliable leader.
  • Ability to build strong and effective relationships.
  • Ability to solve problems in a practical, constructive manner.
  • Acts as a business ambassador and is business orientated.
  • Acts as a role model to others.
  • Demonstrates positive behaviours that inspire others.
  • Ability to see ‘the bigger picture.’

  • Head of Customer Service

    3 days ago

    Milton Keynes, United Kingdom New Era Cap Full time

    Job TitleHead of Customer ServiceLocationMilton KeynesReporting toSales DirectorJob DescriptionResponsibilitiesManage and support the Customer Service team based in Milton Keynes.Manage and support the Customer Service leads in Germany, Spain, Italy, and France, including visits to, and regular communication with the subsidiary offices.Lead, motivate,...

  • Head of Customer Service

    2 days ago

    Milton Keynes, United Kingdom New Era Cap Full time

    Job TitleHead of Customer ServiceLocationMilton KeynesReporting toSales DirectorJob DescriptionResponsibilitiesManage and support the Customer Service team based in Milton Keynes.Manage and support the Customer Service leads in Germany, Spain, Italy, and France, including visits to, and regular communication with the subsidiary offices.Lead, motivate,...

  • Head of Customer Service

    3 days ago

    Milton Keynes, United Kingdom New Era Cap Full time

    Job TitleHead of Customer ServiceLocationMilton KeynesReporting toSales DirectorJob DescriptionResponsibilitiesManage and support the Customer Service team based in Milton Keynes.Manage and support the Customer Service leads in Germany, Spain, Italy, and France, including visits to, and regular communication with the subsidiary offices.Lead, motivate,...

  • Head of Customer Service

    6 months ago

    Milton Keynes, United Kingdom Policy Expert Full time

    Do you have a passion for putting people first and driving exceptional customer experiences? Are you fueled by innovative ideas and a relentless drive for success? If so, we want to hear from you! We are looking for a dynamic individual to join us as our Head of Department in Customer Service. In this role, you'll be the driving force behind our customer...

  • Head of Customer Service

    2 months ago

    Milton Keynes, United Kingdom The Curve Group Full time

    Job Description Head of Customer Support (Mortgages) Milton Keynes Founded in 2007 our client is one of the fastest growing banks of their kind in the UK. They offer personal and corporate savings products and finance for UK residential and commercial property, in addition to sourcing and advising on UK real estate investments. Due to business...

  • Head of Customer Service

    2 months ago

    Milton Keynes, United Kingdom The Curve Group Full time

    Head of Customer Support (Mortgages)Milton KeynesFounded in 2007 our client is one of the fastest growing banks of their kind in the UK. They offer personal and corporate savings products and finance for UK residential and commercial property, in addition to sourcing and advising on UK real estate investments.Due to business requirements, they are now...

  • Head of Customer Service

    2 months ago

    Milton Keynes, United Kingdom The Curve Group Full time

    Head of Customer Support (Mortgages)Milton KeynesFounded in 2007 our client is one of the fastest growing banks of their kind in the UK. They offer personal and corporate savings products and finance for UK residential and commercial property, in addition to sourcing and advising on UK real estate investments.Due to business requirements, they are now...

  • Head of Customer Service

    2 months ago

    Milton Keynes, United Kingdom The Curve Group Full time

    Head of Customer Support (Mortgages)Milton KeynesFounded in 2007 our client is one of the fastest growing banks of their kind in the UK. They offer personal and corporate savings products and finance for UK residential and commercial property, in addition to sourcing and advising on UK real estate investments.Due to business requirements, they are now...

  • Head of Customer Service

    2 months ago

    Milton Keynes, United Kingdom The Curve Group Full time

    Head of Customer Support (Mortgages)Milton KeynesFounded in 2007 our client is one of the fastest growing banks of their kind in the UK. They offer personal and corporate savings products and finance for UK residential and commercial property, in addition to sourcing and advising on UK real estate investments.Due to business requirements, they are now...

  • Head of Customer Service

    3 days ago

    Milton Keynes, UK, Buckinghamshire, United Kingdom New Era Cap Full time

    Job TitleHead of Customer ServiceLocationMilton KeynesReporting toSales DirectorJob DescriptionResponsibilitiesManage and support the Customer Service team based in Milton Keynes.Manage and support the Customer Service leads in Germany, Spain, Italy, and France, including visits to, and regular communication with the subsidiary offices.Lead, motivate,...

  • Head of Customer Service

    2 months ago

    Milton Keynes, UK, Buckinghamshire, United Kingdom The Curve Group Full time

    Head of Customer Support (Mortgages)Milton KeynesFounded in 2007 our client is one of the fastest growing banks of their kind in the UK. They offer personal and corporate savings products and finance for UK residential and commercial property, in addition to sourcing and advising on UK real estate investments.Due to business requirements, they are now...

  • Head of Customer Experience

    8 months ago

    Milton Keynes, United Kingdom Page Personnel Full time

    Permanent Head of Customer Experience role in Milton Keynes - Great commercial focused senior management role leading a team and strategy **About Our Client**: This Head of Customer Experience, permanent role will be the guardian of their Customer Experience, having a clear understanding of their existing and target business customers. You'll also define...

  • Head of Customer Experience

    2 days ago

    Milton Keynes, Milton Keynes, United Kingdom New Era Cap Full time

    New Era Cap is a dynamic company that values its employees and provides opportunities for growth and development.We are seeking an experienced professional to join our team as Head of Customer Experience.The successful candidate will be responsible for managing and supporting our customer service team based in Milton Keynes and working closely with country...

  • Customer Service Advisor

    7 months ago

    Milton Keynes, United Kingdom Bridge of Hope Full time

    Annual salary: up to £16,323.14 **Customer Service Advisor** Milton Keynes **Part Time Fixed Term - Up to £27,751 pro-rated £16,323.14** **25 hours a week working Monday - Friday** We are the largest provider of repairs and maintenance, and regeneration services across the UK. Mears provide tailored rapid-response and planned maintenance services...

  • Head of Customer Support

    2 months ago

    Milton Keynes, United Kingdom Gatehouse Bank plc Full time

    Job Description Head of Customer Support Milton Keynes Role purpose The purpose of this role is to be responsible for the management of Customer Support and Collections & Recoveries. The Head of Customer Support will use their experience to guide and support each section to ensure we are providing excellent customer service, good outcomes for the...

  • Customer Service Representative

    3 weeks ago

    Milton Keynes, Milton Keynes, United Kingdom 3R Truck Service Full time

    Job Summary: As a Sales Support Specialist, you will be the face of our brand, delivering exceptional customer experiences. Your role involves helping customers place orders, addressing complaints, and managing queries. You will work a night shift, from 6PM to 3AM, including every other weekend.About Us: At Charles Tyrwhitt, we aim to make it easy for men to...

  • German Language Customer Service Representative

    4 weeks ago

    Milton Keynes, Milton Keynes, United Kingdom Interstate AC Service Full time

    We are seeking a highly skilled and multilingual customer service representative to join our team at Interstate AC Service in Milton Keynes. The successful candidate will be responsible for providing exceptional customer experiences, managing queries, and resolving complaints via webchat, email, and phone calls. Key Responsibilities:Respond to customer...

  • Customer Service Executive

    6 months ago

    Milton Keynes, United Kingdom vGroup International Full time

    **JOB DESCRIPTION** **ABOUT US**:vGroup are expert in Manufacturing, Logistics with a full understanding of JIT and sequencing, JIC and own transport. Its products are split into Cars, Vans, Home and has a sophisticated suite of platforms under the vLink Brand. **JOB TITLE**:CUSTOMER SERVICES EXECUTIVE **RESPONSIBLE TO**:HEAD OF CUSTOMER SERVICES **JOB...

  • Bar Staff

    6 months ago

    Milton Keynes, United Kingdom Nags Head Full time

    The Nags Head, Great Linford is looking for energetic people to join our bar team. Experience is preferred but not essential. Must be flexible with shifts, the shifts include weekends, daytime and evenings. Around 30-40 hours per week, with the opportunity for more over the busier summer months. **Responsibilities**: - Provide excellent customer...

  • Customer Service Representative

    7 months ago

    Milton Keynes, United Kingdom BMI Group Full time

    **Empower, Connect, Evolve, **and** Inspire - **these are the values that drive us and make **BMI **a company where you can thrive and grow. **Customer Service Representative** Office address: BMI House, Kiln Farm, Milton Keynes, MK11 3LW (Head Office for UK & Ireland) Office based Monday - Friday (40 hour week) Rotational working pattern: 7:30 - 4:30pm,...