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Senior Field Service Engineer

3 months ago

Saint Ives, United Kingdom Kameo Recruitment Ltd Full time

Are you looking for a customer-facing role, primarily based in the field, resolving break/fix incident tickets and being a key member of a project delivery team? Have you previously worked in Field Service at a senior/highly experienced level? This role is pivotal to the daily operation of the business ensuring that clients' requirements are met accurately and efficiently.

This is 40hrs per week, Mon - Fri, 8am -5pm. Flexibility around these hours must be available.

75% of your time will be spent attending client sites with the remaining 25% office based in Cambridgeshire.

In return you will get

  • Annual leave 33days (inc. 8 bank hols)
  • 24/7 Free access to all courses on Udemy for Business
  • 5% & 5% Pension.
  • 4x Death in service
  • Store discounts.
  • Cycle to work.
  • EV scheme (after 2 years’ service)
  • Referral programme
  • Free onsite parking

Duties & Responsibilities of the Senior Field Service Engineer:

  • Always demonstrate excellent customer service, particularly when at client sites.
  • Travel to and from client sites across the UK (flexible working and some overnight stays required)
  • Provide end user and infrastructure support (remote and on-site) for desktop I notebook computers and end-user peripheral devices.
  • Deliver, install, and configure IT equipment at client sites.
  • Troubleshoot and resolve issues in line with SLA.
  • Provide basic training to end users on how to use equipment and systems.
  • Be involved in system implementations and site deployments.
  • Complete basic network cable and socket repairs.
  • Demonstrate efficient management of own workload, working to strict deadlines.
  • Take ownership of your work queue, ensuring all administration tasks are completed on time - Ticket notes, customer communication, asset administration.
  • Ensure client related documentation is kept up to date.
  • Liaise with 3rd parties for support as appropriate.
  • Be responsible for own personal development.
  • Work closely with the projects and scheduling team on all incident and project ticket progress.
  • Investigate, diagnose, and resolve technical issues, escalating appropriately within the infrastructure team where necessary, whether working remotely or at a client site.

What you will need to succeed as a Senior Field Service Engineer:

  • Microsoft 365 certified: Modern Desktop Administrator Associate (Exams MD-100 + MD-101)
  • Strong knowledge using, supporting, and implementing Microsoft applications.
  • Working knowledge of and experience using Windows operating systems.
  • Experience in cloud technologies such as Azure, AWS, and Google Cloud.
  • Experience in virtualisation technologies - Hyper-V, VMWare, Citrix
  • Microsoft 365 knowledge and experience
  • A general understanding of IT networking.
  • Good knowledge of mobile phone devices and hardware such as printers and Bluetooth peripherals.
  • Ability to prioritise and multi-task efficiently,
  • Ability to proactively problem solve and identify solutions.
  • Basic understanding of GDPR and cyber security principles.
  • Excellent verbal, written and listening skills. Exceptional time management skills.
  • Demonstrable empathetic and confident demeanour. Always calm and reassuring.
  • Aptitude to proactively learn new systems and client specifics. Understanding of the fundamentals and importance of SLAs.
  • A self-starter with a "can do" attitude.
  • Flexible and pragmatic, yet resolute and decisive. Logical thinker.
  • Able to work well under occasional pressure.
  • Excellent attention to detail.
  • Work well within a team in a fast-paced environment.
  • Hold a full clean driving licence.

If you are interested in finding out more about this position, please contact Daniel for a chat or apply now.

If you have not received a response within 3-5 working days, unfortunately your application has been unsuccessful. Kameo Recruitment Ltd is acting as an employment agency for this permanent vacancy.