Customer Service Supervisor

4 weeks ago

Weldon, United Kingdom The Core at Corby Cube Remote Work Freelance Full time

Join our team and become a valued member, finding comradery, laughter, and job satisfaction. Your role as Customer Service Supervisor will be crucial in ensuring an exceptional experience for our audiences at our vibrant and dynamic venue.We are looking for candidates to join our Operations department in coordination and customer-facing roles. Working hours will be agreed upon with the successful candidate(s) on a no-guaranteed hours basis (casual).We are seeking individuals with a strong work ethic, a positive attitude, and a proactive approach to join us as Customer Service Supervisors. Your dedication and pride in your work will be highly valued in our team.If you:

  • Enjoy meeting people, are friendly and approachable with a composed and can-do attitude
  • Are comfortable and confident in assisting the public and overseeing the customer service staff and areas during shows and events
  • Would be happy to be part of the team that completes the practical preparation of the venue, ensuring it is public and client-ready at all times.

Or

  • Are methodical and organised with an eye for detail and enjoy computer-based administration
  • Would be comfortable and confident assisting with the day-to-day administration and coordination of the department and staff
  • Would be happy to be part of the team that completes the practical preparation of the venue, ensuring it is public and client-ready at all times.

We would love to hear from you

If you fit either or both of these descriptions, please apply to join our team.

Job Purpose

To assist in managing the day-to-day operation of the venue's customer-facing areas (bars and FOH), fully complying with health and safety and licensing regulations and achieving the highest level of service for customers and clients whilst maximising sales and profits.A full job description, including key task areas, is available to view and download on our website.

Benefits
  • Complimentary tickets are available on selected shows throughout the year
  • 10% discount at our bars and theatre shop
  • Employee Assistance Programme - Wisdom
  • Contributory staff pension, 5% employee and 3% employer
Additional Information

The minimum age requirement is 18 years due to the age-restricted sales element of the role.

Customer Service Supervisors will be required to work a varying rota, including regular evenings, weekends and bank holidays. In this role, you will have no guaranteed hours, working on a casual basis, with hours available depending on needs the of the business.

This Customer Service Supervisor position may lead to the option of an ongoing part-time or full-time contract.

Essential Skills

The listed skills are desirable but not essential. Primarily, we are looking for people with the right attitude - hardworking and keen individuals with a desire to learn and join our team to provide exemplary customer service to our customers and clients.

No previous experience is essential; all training can be provided.

Desirable Skills

Experience (In the workplace or another setting)

  • Experience working in an entertainment/customer-driven environment
  • Experience in holding a position of responsibility
  • Experience of leadership
  • Supervision of staff, volunteers, or teams

(Alternatively, you should be able to demonstrate that you have relevant applicable transferrable skills.)

Knowledge/Qualifications

  • Awareness of Health & Safety
  • Awareness of Safeguarding Legislation
  • Qualified First Aider
  • Stock and bar management

Skills/Abilities

  • Team player
  • Good communication skills
  • Ability to follow procedures
  • Basic IT skills
  • Good people management
  • Attention to detail and problem-solving skills
  • Ability to learn new skills and processes
How To Apply

Please submit a covering letter (no more than two sides of A4) with your CV. In your covering letter, please include why you want the role, your relevant experience, knowledge, and skills, and some examples outlining how you fit either or both descriptions.

Candidates who meet our selection criteria will be contacted within two weeks to schedule an interview.

We are an inclusive organisation committed to fair recruitment and equality of opportunity. We particularly welcome applications from those whose backgrounds are currently under-represented in our workforce and the Arts more widely.

As part of our commitment to being an inclusive employer, we would like you to complete an equal opportunities monitoring form. You will receive an email from us to acknowledge your application, which will include a link to complete this as well as an availability form.

About Company

The Core at Corby Cube is a registered charity, and we have recently celebrated our 10th birthday. In this time, we have welcomed more than 300,000 audience members and participants to our town centre venue and made a local economic impact of £16.8 million.

The Core at Corby Cube consists of three spaces. The Theatre seats 445 people on three levels - the main live programme takes place here with professional visiting companies, local amateur groups, schools, and community organisations, all regularly performing on the stage.

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