CRM Delivery Lead

2 weeks ago

London, United Kingdom Hays Full time

Your new company You'll be joining a market-leading organisation with a nationwide presence and a strong reputation for innovation and customer service. The technology function is responsible for delivering cutting-edge solutions that enable operational excellence and support ambitious transformation programmes. Your new role As CRM Delivery Lead, you'll play a key role in a major CRM transformation programme, driving the successful implementation of a new platform across multiple business units. This is a hands-on delivery leadership role, working closely with cross-functional teams and suppliers to ensure milestones are met and business disruption is minimised. Key responsibilities include: Managing the delivery roadmap, milestones, and risks. Coordinating product, engineering, QA, data, and supplier teams. Supporting governance and reporting to senior stakeholders. Driving adoption and change management across the organisation. Promoting continuous improvement and delivery discipline. What you'll need to succeed Experience leading CRM or platform delivery projects (end-to-end). Strong technical delivery background with agile frameworks (Scrum, Kanban). Excellent stakeholder management skills. Experience managing third-party suppliers and dependencies. Hands-on problem-solving ability and resilience under pressure. Familiarity with tools such as Jira, Azure DevOps, and cloud technologies. Commercial awareness and ability to balance scope, cost, and quality. What you'll get in return Competitive day ray outside IR35 Hybrid working arrangement. Opportunity to lead a high-profile transformation programme impacting multiple brands. Collaborative culture with strong executive sponsorship. Initial 5-month contract with a view to extend What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays EA is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.ukTPBN1_UKTJ

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