IT Service Desk Analyst
7 days ago
Location: East Kilbride – 3 days per week (Monday, Tuesday, Wednesday)Shift Pattern: 24/5 rotational shifts (including nights)Join a Global Leader in IT Solutions as an IT Service Desk AnalystAre you ready to take your IT support career to the next level? A global leader in technology solutions is seeking a talented Service Desk Analyst to join its dynamic team in East Kilbride.This is more than just a job, it’s an opportunity to develop your skills in a truly global environment, with access to world-class training programs, certifications, and career progression pathways.What You Will DoOwn IT tickets from start to resolution, providing clear communication and timely updates.Troubleshoot hardware and software issues across Windows, Mac, and mobile platforms.Support onboarding and offboarding processes, including account management and provisioning.Collaborate with IT teams to resolve complex issues while maintaining accountability.Contribute to knowledge base articles and process improvements.Assist with projects, system upgrades, and maintenance tasks.Your ExperienceStrong communication skills and a customer-first mindset.Minimum 12 months experience in a Service Desk or Helpdesk environment.Experience with Windows 10/11, Microsoft 365, Active Directory.Basic networking knowledge (DNS, DHCP, VPN) and familiarity with cloud platforms like Azure AD and Intune.Cybersecurity awareness, including MFA and phishing prevention.Desirable certifications: CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate, ITIL Foundation v4.Why This Role?Training & Development: Access to structured learning programs, vendor certifications, and mentorship opportunities to accelerate your career.Global Exposure: Work within a worldwide support network, gaining experience with diverse technologies and international teams.Be part of a global technology leader driving innovation and excellence.Work with cutting-edge tools and contribute to continuous improvement.Enjoy a collaborative team culture focused on professional growth.Benefits Package:27 days annual leave + 4 statutory daysPrivate Health InsuranceMatched Company Pension contributions (up to 9% of base salary)Life InsurancePerformance-based discretionary bonusReady to make an impact and grow your career on a global stage? Apply today and help deliver IT excellence to customers worldwide
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Service Desk Analyst
4 days ago
Glasgow, United Kingdom Optical Express Group Full timeJob Title – Service Desk Analyst Location – Glasgow City Centre & Cumbernauld Hours – 40 hrs per week Optical Express is one of the World’s leading providers of Laser eye surgery with the largest number of clinics throughout the UK and Europe. The group operates in the UK, Ireland, Croatia and Germany. A fantastic opportunity has arisen to join...
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Service Desk Analyst
1 day ago
Glasgow, United Kingdom OPTICAL EXPRESS Full timeJob Title - Service Desk Analyst Location - Glasgow City Centre & Cumbernauld Hours - 40 hrs per week Optical Express is one of the World's leading providers of Laser eye surgery with the largest number of clinics throughout the UK and Europe. The group operates in the UK, Ireland, Croatia and Germany. A fantastic opportunity has arisen to join Optical...
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Service Desk Analyst
2 days ago
Glasgow, Glasgow City, United Kingdom Optical Express Full timeJob Title – Service Desk AnalystLocation – Glasgow City Centre & CumbernauldHours – 40 hrs per weekOptical Express is one of the World's leading providers of Laser eye surgery with the largest number of clinics throughout the UK and Europe. The group operates in the UK, Ireland, Croatia and Germany.A fantastic opportunity has arisen to join Optical...
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IT Service Desk Analyst
1 week ago
Glasgow, United Kingdom Circle Health Group Full timeIT Service Desk AnalystFully Remote/Working from Home with occasional travel37.5 Hours & PermanentSalary: 24434.00 per year plus a monthly bonus of 15% based on meeting KPIsDue to an internal promotion we have an opportunity for an IT Service Desk Analyst to join our team of staff .This is a full- time role for 37.5 hours a week. This role is home based with...
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Service Desk Support Analyst
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Glasgow, United Kingdom FPSG Connect Full time**Service Desk Support Analyst** FPSG are proudly working in partnership with a large UK based professional organisation for their office in Glasgow. Due to the development within the organisation, we are looking to add an experienced Service Desk Support Analyst to the team. This will be a Monday to Friday position that is fully office based with a highly...
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Service Desk Analyst
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Glasgow, Glasgow City, United Kingdom Change Digital – Digital & Tech Recruitment Full time £25,000 - £40,000 per yearDo you have excellent customer service skills ?Are you experienced providing 1st and 2nd line IT support ?Would you like to work for a global company who operate from prestigious offices in the centre of Glasgow ?My client is looking for experienced Service Desk Analysts to join the team on both a permanent and a fixed term basis.The permanent role is to...
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IT Service Desk Analyst – On-Site Support
2 days ago
Glasgow, United Kingdom OPTICAL EXPRESS Full timeA leading healthcare provider based in Glasgow is seeking a Service Desk Analyst to support IT operations across various sites. The ideal candidate will have experience in IT Helpdesk environments, strong analytical skills, and a customer-focused attitude. Responsibilities include managing IT tickets, providing on-site support, and ensuring high levels of...
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Service Desk Team Leader
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Service Desk Analyst
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1st Line Support Desk Analyst
3 weeks ago
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