Duty Manager

5 days ago

Bristol, United Kingdom Holiday Inn Bristol City Centre Full time

Eclipse Hotels Group is an international family owned hotel group who are headquartered in West London. Our company's current portfolio includes brands such as Holiday Inn, Holiday Inn Express and CiTi Hotels, located across the UK, Europe and the Caribbean.

An excellent opportunity has arisen for an experienced Duty Manager at our Holiday Inn in Bristol City Centre. You will have the opportunity to join a developing employer who has the passion and drive to deliver first class service and a quality employee experience.

The moment our guests step into one of our hotels, they walk into a genuinely memorable experience. As our Duty Manager you'll deliver this through the management of all aspects of the Food & Beverage Function (Restaurant, Bar, Room Service and Conference & Events) and you will be required to oversee the running of the Front Office operation of the hotel (This includes Reception, Concierge and Nights Team), providing support to the whole team, you'll be vital in driving our standards forward and implementing changes to assist in providing true hospitality for our guests whilst increasing our profit growth.

Join us and enjoy the following benefits:

  • Discounted Hotel Rooms at 5000+ IHG Hotels worldwide. With 50% off Food and Beverage Services
  • Employee Assistance and Welfare Program
  • Health Plan
  • Life Insurance
  • Cashback and discounts on the leading high street retailers
  • Complimentary Meals on duty
  • Employee of the Month and Employee of the Year celebrations
  • Recommend a friend scheme
  • Excellent Training & Development

What will your key responsibilities and duties be:

  • Pleasant personality & excellent presence
  • Effective communication skills and problem solving skills
  • Ability to conduct training, motivate, coach & guide associates
  • Great knowledge of hotel operating systems (including Opera, Micros, mobile check-in) and MS office application software
  • Well-organized & great follow up skills and exemplary leadership traits
  • To manage and guide of our Food & Beverage and Front Office Departments; to ensure the smooth delivery of services daily, providing effective leadership and training to meet business requirements and our company objectives;
  • Coverage of our Restaurant, Bar, Room Service, Reception and Conference & Events.
  • Ensure that each our guests receive a high level of personal attention throughout their dining process, plus any other interaction that our Food & Beverage or Front Office Team may have with our guests.
  • Attention to detail in relation to food safety awareness and record keeping.
  • Able to maintain our brand standards in relation to Service, Set ups and our Loyalty programme
  • To cover duty management shifts in the absence of other Head of Departments.
  • To recruit, engage and retain our colleagues through effective performance management, and to assist with the daily admin according to company policy and procedures.

How will you achieve this?

We genuinely care about people and we show this through living out our promise of True Hospitality each and every day. It's what connects every Team Member throughout our brand of hotels. Each hotel delivers True Hospitality in their own way, making them unique. At the heart of it is our key core service skills.

  • True Attitude: being caring, wanting to make a positive difference, and building genuine connections with our guests
  • True Confidence: having the knowledge and skills to perform your role, and giving our guests the confidence that they can trust you, to help and support them during their stay
  • True Listening:focusing on what our guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs
  • True Responsiveness: is about providing our guests with what they need, and doing so in a timely and caring manner

What we are looking for:

  • Previous management experience as Food & Beverage Manager, Assistant Food & Beverage Manager, Front Office Manager or any other similar roles, ideally from a branded hotel background, with a strong knowledge of Food Service.
  • Proactive, composed, enthusiastic, approachable, able to build strong rapport with guests and managers, and able to motivate your team under pressure;
  • Excellent communication skills in all aspects; good organisational and administrative skills with an eye for detail.
  • Willing to work a flexible schedule including evenings, weekends and bank holidays;

We are an equal opportunity employer. We believe in recruiting a diverse workforce that promotes inclusive, people focused culture.


AMRT1_UKCT

  • Duty Manager

    1 day ago

    Bristol, Bristol, South West England, United Kingdom SSP Full time

    Job description: Duty Manager / Team Leader at Starbucks - Bristol, Temple Meads Station. Pay Rate: £13.17per hour + as a little incentive, you will earn an extra £1.20 per hour for hours worked between midnight and 6 AM, bringing your rate of pay to £13.84per hour. Shift Pattern: Full-time, scheduled between 5am and 10pm including weekends. Due to...

  • Duty Manager

    2 weeks ago

    Bristol, United Kingdom CV-Library Full time

    SSP UK Duty Manager / Team Leader at Starbucks - Bristol, Temple Meads Station. Pay Rate: £13.17per hour +  as a little incentive, you will earn an extra £1.20 per hour for hours worked between midnight and 6 AM, bringing your rate of pay to £13.84per hour. Shift Pattern: Full-time, scheduled between 5am and 10pm including...

  • Duty Manager

    2 months ago

    Bristol, United Kingdom SSP Full time

    Job description: Duty Manager / Team Leader at Starbucks - Bristol, Temple Meads Station.   Pay Rate: £13.17per hour +  as a little incentive, you will earn an extra £1.20 per hour for hours worked between midnight and 6 AM, bringing your rate of pay to £13.84per hour.   Shift Pattern: Full-time, scheduled between 5am and 10pm including weekends. ...

  • Duty Manager

    7 days ago

    Bristol, United Kingdom Ssp Group Full time

    Duty Manager / Team Leader at Starbucks - Bristol, Temple Meads Station.Pay Rate: £13.17per hour + as a little incentive, you will earn an extra £1.20 per hour for hours worked between midnight and 6 AM, bringing your rate of pay to £13.84per hour.Shift Pattern: Full-time, scheduled between 5am and 10pm including weekends.Due to some responsibilities...

  • Duty Manager

    5 days ago

    Bristol, United Kingdom Holiday Inn Bristol City Centre Full time

    Eclipse Hotels Group is an international family owned hotel group who are headquartered in West London. Our company's current portfolio includes brands such as Holiday Inn, Holiday Inn Express and CiTi Hotels, located across the UK, Europe and the Caribbean. An excellent opportunity has arisen for an experienced Duty Manager at our Holiday Inn in Bristol...

  • Duty Manager

    21 hours ago

    Bristol, United Kingdom Holiday Inn Bristol City Centre Full time

    Eclipse Hotels Group is an international family owned hotel group who are headquartered in West London.Our company's current portfolio includes brands such as Holiday Inn, Holiday Inn Express and CiTi Hotels, located across the UK, Europe and the Caribbean.An excellent opportunity has arisen for an experienced Duty Manager at our Holiday Inn in Bristol City...

  • Duty Manager

    3 days ago

    Bristol, United Kingdom Holiday Inn Bristol City Centre Full time

    Eclipse Hotels Group is an international family owned hotel group who are headquartered in West London.Our company's current portfolio includes brands such as Holiday Inn, Holiday Inn Express and CiTi Hotels, located across the UK, Europe and the Caribbean.An excellent opportunity has arisen for an experienced Duty Manager at our Holiday Inn in Bristol City...

  • Duty Manager

    1 week ago

    Bristol, United Kingdom Clayton Hotel Bristol Full time

    Duty Manager Clayton Hotel Bristol City We have a fantastic new vacancy for a Duty Manager in the excellent Clayton Hotel Bristol City, this role is to cover early and late shifts.Objective of the Role Reporting to the General Manager, the Duty Manager will oversee the running of key functions in the hotel, as well as supporting the General Manager and...

  • Duty Manager

    1 week ago

    Bristol, United Kingdom Clayton Hotel Bristol Full time

    Duty Manager Clayton Hotel Bristol City Please make sure you read the following details carefully before making any applications.We have a fantastic new vacancy for a Duty Manager in the excellent Clayton Hotel Bristol City, this role is to cover early and late shifts.Objective of the Role Reporting to the General Manager, the Duty Manager will oversee the...

  • Duty Manager

    1 week ago

    Bristol, United Kingdom Clayton Hotel Bristol Full time

    Duty Manager Clayton Hotel Bristol City We have a fantastic new vacancy for a Duty Manager in the excellent Clayton Hotel Bristol City, this role is to cover early and late shifts. Objective of the RoleReporting to the General Manager, the Duty Manager will oversee the running of key functions in the hotel, as well as supporting the General Manager and...

  • Duty Manager

    1 week ago

    Bristol, United Kingdom Clayton Hotel Bristol Full time

    Duty Manager Clayton Hotel Bristol City We have a fantastic new vacancy for a Duty Manager in the excellent Clayton Hotel Bristol City, this role is to cover early and late shifts. Objective of the RoleReporting to the General Manager, the Duty Manager will oversee the running of key functions in the hotel, as well as supporting the General Manager and...

  • Duty Manager

    3 days ago

    Bristol, United Kingdom Clayton Hotel Bristol Full time

    Duty Manager Clayton Hotel Bristol City We have a fantastic new vacancy for a Duty Manager in the excellent Clayton Hotel Bristol City, this role is to cover early and late shifts.Objective of the Role Reporting to the General Manager, the Duty Manager will oversee the running of key functions in the hotel, as well as supporting the General Manager and...

  • Duty Manager

    1 week ago

    Bristol, United Kingdom Clayton Hotel Bristol Full time

    Duty Manager Clayton Hotel Bristol City We have a fantastic new vacancy for a Duty Manager in the excellent Clayton Hotel Bristol City, this role is to cover early and late shifts. Objective of the RoleReporting to the General Manager, the Duty Manager will oversee the running of key functions in the hotel, as well as supporting the General Manager and...

  • Duty Management Specialist

    1 day ago

    Bristol, Bristol, United Kingdom Eclipse Hotels Group Full time

    We are looking for an exceptional Duty Management Specialist to join our team at the Holiday Inn Bristol City Centre. As a key member of our management team, you will be responsible for ensuring the smooth operation of our hotel during peak periods.About the RoleYou will be responsible for managing the hotel's daily operations, including food and beverage...

  • Duty Manager

    1 week ago

    Bristol, United Kingdom Abm Full time

    Job Title: Duty Manager Location: Bristol Airport Reporting To: Operations ManagerSalary: £33, per annumShifts: 4 on 4 offPurpose:To ensure the effective supervision and performance management of staff in the Company's operation working alongside the Operations Manager within the operation.To drive a culture of excellence in customer service and maintain...

  • Duty Manager

    4 weeks ago

    Bristol, United Kingdom TGI Friday's Full time

    Duty Manager - BristolPart Time - 20 hoursWe don’t need an introduction. You’ve heard of us before. Legendary Red and white stripes. Clutter filling our restaurants to the brim. A history dating back to 1965 New York City.Tom Cruise didn’t teach himself to flair in Cocktail, we did.The Long Island ice tea wasn’t created on it own, we created...

  • Duty Manager

    1 month ago

    Bristol, United Kingdom ABM UK Full time

    Job Title: Duty Manager Location: Bristol Airport Reporting To: Operations ManagerSalary: £33,710.00 per annumShifts: 4 on 4 offPurpose:To ensure the effective supervision and performance management of staff in the Company’s operation working alongside the Operations Manager within the operation. To drive a culture of excellence in customer service and...

  • Duty Manager

    1 month ago

    Bristol, United Kingdom Abm Full time

    Job Title: Duty Manager Location: Bristol Airport Reporting To: Operations ManagerSalary: £33, per annumShifts: 4 on 4 offPurpose:To ensure the effective supervision and performance management of staff in the Company’s operation working alongside the Operations Manager within the operation. To drive a culture of excellence in customer service and...

  • [High Salary] Duty Manager

    1 week ago

    Bristol, United Kingdom Clayton Hotel Bristol Full time

    Duty Manager Clayton Hotel Bristol City We have a fantastic new vacancy for a Duty Manager in the excellent Clayton Hotel Bristol City, this role is to cover early and late shifts.Objective of the RoleReporting to the General Manager, the Duty Manager will oversee the running of key functions in the hotel, as well as supporting the General Manager and Deputy...

  • Duty Manager Lead

    4 days ago

    Bristol, Bristol, United Kingdom ABM UK Full time

    Job DescriptionWe are seeking a highly skilled and experienced Duty Manager to join our team at ABM UK. As a senior member of staff, you will be responsible for overseeing the day-to-day operations of our airport locations.Main ResponsibilitiesLead and manage a team of staff, providing guidance and support to ensure excellent customer service is...