Field Service Engineer

A new opportunity has arisen at Syntegon for a dual skilled Field Service Engineer for the food packaging division specialising in Secondary Packaging.Key Responsibilities:Install commission and maintain Syntegon Secondary Packaging equipment including final mechanical positioning levelling running equipment to agreed specifications and ultimately perform site acceptance tests.Travel globally (approximately 80% of the time including both national and international assignments) with flexibility for short-notice travel and occasional weekend work.Carry out routine maintenance and planned servicing according to service agreements and schedules.Troubleshoot and resolve electrical mechanical and software issues identifying root causes and liaising with engineering teams when necessary.Provide customer training on equipment operation and routine maintenance managing customer expectations and advising on future Maintenance Programmes.Respond to breakdowns and short-notice call-outs working to tight timescales to minimise downtime.Produce detailed reports following site visits and submit relevant expenses in a timely manner.Support product trials and identify opportunities for machine upgrades and modernisation.Maintain up-to-date product knowledge through ongoing training.Support the manufacturing facility in Bristol when required.Qualifications : Knowledge and Skills:The job holder will hold the following knowledge and skills;Qualifications in Mechatronics mechanical or electrical engineeringElectrical engineering a good understanding of both modern and older control systems across a wide range of platformsAbility to working under own initiative and skillsUnderstanding correct methods of mechanical fitting from changing bearings to setting up machineryAdjusting high speed packaging machinery to achieve optimum efficiency.Ability to find and identify worn and damaged parts from assembly drawingsPLC theory and practice. Ability to fault find within our software Allen Bradley preferred but Beckhoff and Siemens advantageousCommercial awareness. Being able to spot opportunities such as machine upgrades and modernization. Then inform customer about possibilities before reporting to sales person. Helping finalise the saleAn understanding of high level of customer serviceAbility to prioritise work to challenging deadlinesGood communication skillsAbility to work remotely often overseas in a variety of locations in different time zonesFull driving licenseExperience in a previous field service role is desirable.Exposure to FMCG manufacturing industry food and packaging would be an advantagePackaging engineering and technical skills desirableAdditional Information : We are a group of open-minded and high-spirited collaborators. We emphasise collaboration and mutual support. We are more than happy to support your wishes of improvement within your area of expertise. Besides that we offer a fine salary package lots of benefits and various fun social activities.Syntegon offer:Competitive salary25 days holiday per year plus bank holidaysPension Scheme with AvivaYu LifeCompany CarLife Assurance 7 x annual salarySimply Health Medical Cashback planIncome protection after 2 years serviceCycle to work SchemeTech SchemeEverymind at WorkAn excellent opportunity to gain experience within a global company.Remote Work : YesEmployment Type : Full-time Key Skills MobileIron,Robotics,Field Service,Mechanical Knowledge,Sonography,IP Networking,Schematics,Mechanical Engineering,Medical Imaging,Human Resources,Programmable Logic Controllers,Troubleshooting Experience: years Vacancy: 1