Bookings Manager

4 weeks ago

Leeds, United Kingdom Chartered Management Institute Full time

Location: Hybrid between Home and our Corby office

Reports to: End-Point Assessment Operations Manager

Salary: £33,280 plus excellent benefits

Closing Date: 10th May 2024


About the role:

This role is critical in managing bookings for End-Point Assessments (EPA), including the line management of the bookings team, ensuring bookings are administered in a timely manner with the end user in mind. The role is responsible for ensuring processes deliver excellent customer service and exceed customer expectations.


Responsibilities:

  • Line management and monitoring of booking coordinators, ensuring the EPA service delivery activities are being undertaken effectively and in line with regulatory requirements
  • Identifying and recommending improvements to process, reporting and systems to reduce queries, complaints and deliver a high standard of customer service to all stakeholders including Training Providers, Assessors and colleagues
  • Implement changes in process, systems and/or introduction of new standards into normal working practices ensure all procedures are well documented and accessible to all colleagues
  • Proactively work to exceed customer expectations and be operationally effective for CMI
  • Management, coordination and administration of the EPA delivery process from Gateway to Completion, including timely booking of EPA and management of cancellations, resits, rebookings and arrangements for additional learning needs/reasonable adjustments.
  • Liaising with partners, IA’s and other internal and external stakeholders in relation to EPA service delivery activities relating to Live Assessment bookings and associated processes.


About you:

We are an inclusive employer and welcome all diverse backgrounds, where individuality is celebrated, creating both a forward-thinking team and a supportive space for everyone in the CMI team. We actively invite applications from diverse cultures and experience.

  • We are looking for someone who can enhance our culture and align with our core values. We want someone who is ‘Passionate’ in making a positive difference to the skills of managers and leaders, ‘Practical’; with the ability to make quick and smart decisions, ‘Progressive’ about creating a better future and maintaining a ‘Professional’ code of conduct, through being accountable and ethical in everything that we do.
  • You should have demonstrable experience of managing a team in a customer care/service delivery role
  • You will be organised, agile and innovative to constantly review and improve our processes
  • An understanding of apprenticeships and End-Point Assessment would be advantageous, but is not mandatory


Why CMI:

Are you looking to join a dynamic and ambitious organisation? At CMI, new leadership and management strategies are at the fore-front of what we do. We know the importance of fresh ideas and encourage new perspectives. We are a not for profit, Sunday Times Best Company To Work for 2023, with a Platinum Accreditation with Investors in People. We offer an engaging, flexible and collaborative culture with a wealth of opportunity for professional development.


It doesn’t stop there. We believe we are only as good as the people that work at CMI and in turn offer a competitive benefits package for all employees:

  • Flexible working - whether that’s from home or in the office; wherever works best for you. We are not a traditional 9 to 5, we are flexible with what hours you work and when you work
  • 21 days’ holiday + 8 days’ Bank Holiday + 4.5 days allocated for CMI holiday over Christmas and New Year period - with annual leave days increasing with length of service and the opportunity to buy and sell holiday
  • Wellbeing and mental health - in-house mental health first-aid trainers, BUPA Employee Assistance for 24 hour support and access to Kooth, an online mental health platform
  • Inclusion at our core - Our colleague-led Inclusion Hubs for Ethnicity, LGBTQIA+ and MPeople (Menopause) are open for anyone to join
  • CMI membership - take advantage of our amazing courses and become a Chartered Manager. Plus, CMI will pay your professional membership to one additional organisation of choice
  • Rewards and Recognition scheme - cash prizes awarded to employees throughout the year
  • Socials - with an active social team, we have a book club, baking club, Pilates classes and regular team outings
  • Pension - we add an extra 6% of your gross salary to your pension pot every month after 3 months


About us:

The Chartered Management Institute (CMI) sets the Professional Standard in Management and Leadership. We have worked with businesses and education providers to inspire people to unleash their potential through qualifications, apprenticeships and training to become skilled, confident and successful managers and leaders, resulting in Chartered Manager status - the ultimate management accolade, which is proven to boost individuals’ career prospects, management capability and impact in the workplace.

Personal data which you provide through your application will be used for recruitment purposes only. For further details, see our privacy policy on our website. By submitting your CV/application, you are agreeing for your data to be used this way.


We reserve the right to close this vacancy earlier than advertised should we receive a high number of suitable applicants.

  • Timetabling Manager

    3 weeks ago

    Leeds, United Kingdom Leeds Conservatoire Full time

    Registry Location:  3 Quarry Hill, Leeds, LS2 7PD Salary:  £34,347 to £36,437 per annum Full Time Permanent Closing Date:  Thursday 16 May 2024 Reference:  LUM6361017 To apply for this role or to find out more please see the link below:  Timetabling Manager | 17 March, 2024 | Jobs and careers with Luminate Education Group About the...

  • Travel Sales Manager

    1 month ago

    Leeds, United Kingdom Succeed Recruitment Solutions Full time

    **We have a brand new and exciting opportunity for an experienced travel sales manager to join an established and expanding travel agency / call centre based in Leeds.** In addition to the day to day management of the travel sales team, the role will also include managing the admin team, developing sales and marketing activities and ensuring sales targets...

  • Project Manager

    2 days ago

    Leeds, United Kingdom Ross-Shire Engineering Limited Full time

    What Are We Looking For? Through our continued project awards and strong order book, Saftronics is looking for an experienced Project Manager to join us on a permanent basis in our Leeds office. A specialist business in the MCC and power control sector, youll work alongside an established team to deliver control system solutions to the water industry,...

  • Office Manager

    4 weeks ago

    Leeds, United Kingdom HUNTER MASON CONSULTING LIMITED Full time

    Office Manager - Construction Leeds £30,000 to £45,000 **About the company**: My client is a principal contractor who has been established for over 15 years. They are currently looking for an experienced Office Manager who will be based in York. The role will be office based in the leeds office and has become available due to expansionand a busy order...

  • Project Manager

    3 days ago

    Leeds, United Kingdom Ross-Shire Engineering Limited Full time

    What Are We Looking For?Through our continued project awards and strong order book, Saftronics is looking for an experienced Project Manager to join us on a permanent basis in our Leeds office. A specialist business in the MCC and power control sector, youll work alongside an established team to deliver control system solutions to the water industry,...

  • Property Investment Manager

    4 days ago

    Leeds, United Kingdom Greatwell Homes Full time

    Property Investment Manager £57,173.00 Remote working with an option to book a desk in our Wellingborough office Permanent We are seeking an asset professional to manage our Property Investment team. Youll bring your experience of managing asset investment projects to develop, plan and deliver capital asset investment programmes, ensuring operational...

  • Manager-Account Manager

    17 hours ago

    Leeds, United Kingdom Yorkshire Food Guide Full time

    Yorkshire Food Guide is an online directory of the best restaurants, events, exclusive offers and food and drink news from across the region - yorkshirefoodguide.YFG has the largest targeted audience of food and drink lovers in the region, 300K+ across the website, social media, app and e-newsletter database. We're looking for an experienced Account Manager...

  • Manager-Account Manager

    1 day ago

    Leeds, United Kingdom Yorkshire Food Guide Full time

    Job Description Yorkshire Food Guide is an online directory of the best restaurants, events, exclusive offers and food and drink news from across the region - yorkshirefoodguide.YFG has the largest targeted audience of food and drink lovers in the region, 300K+ across the website, social media, app and e-newsletter database. We're looking for an experienced...

  • Contract Manager

    3 weeks ago

    Leeds, United Kingdom PSI Global Group Limited Full time

    Position: Contract Manager Location: North My client has become a leading specialist in the building envelope, in particular roofing. They have a full order book and are expanding around the UK. As such they are looking to complement their existing team with a Contracts Manager/ Project Manager, based around the Yorkshire/Lancashire regions. Position You...

  • Contract Manager

    3 weeks ago

    Leeds, United Kingdom PSI Global Group Limited Full time

    Position: Contract ManagerLocation: NorthMy client has become a leading specialist in the building envelope, in particular roofing. They have a full order book and are expanding around the UK. As such they are looking to complement their existing team with a Contracts Manager/ Project Manager, based around the Yorkshire/Lancashire regions.PositionYou will...

  • Manager-Account Manager

    1 month ago

    Leeds, United Kingdom Prospero Recruitment Full time

    Prospero Teaching has been successfully placing teaching and support staff for over 20 years. Our network of schools, academies, and nurseries spans the UK and international markets. Our educational services are available in a wide range of educational settings; EYFS, Primary, Secondary, Further Education, SEN, and PRUs. Looking for a career that offers...

  • Manager-Account Manager

    1 month ago

    Leeds, United Kingdom Prospero Recruitment Full time

    Prospero Teaching has been successfully placing teaching and support staff for over 20 years. Our network of schools, academies, and nurseries spans the UK and international markets. Our educational services are available in a wide range of educational settings; EYFS, Primary, Secondary, Further Education, SEN, and PRUs. Looking for a career that offers...

  • Regional Manager- Financial Planning

    6 days ago

    Leeds, United Kingdom Fram Executive Search Limited Full time

    Are you a seasoned financial planning professional with a passion for providing tailored financial advice? Our client is a growing financial planning firm with offices across the UK. They are seeking a dynamic Regional Director to enhance, develop, and grow a small team of Advisers in the Leeds region, along with giving advice to a book of HNW individuals....

  • Studio Manager

    4 days ago

    Leeds, United Kingdom ThePlaceToBe Full time

    Studio / Production Manager Hybrid - Leeds This role is worth relocating for if you're not in the Leeds area! An exciting new agency open a Leeds office! As Studio / Production Manager, you'll be leading the day to day operation of a large studio with a mix of around 15 creatives (some freelancers). Client wise, the company works with a mix of brands and...

  • Talent Agent

    1 day ago

    Leeds, United Kingdom 7EVEN MANAGEMENT | Agency Full time

    Title: Talent/Booking AgentApplicant: Must be based in the UK & have experience in a similar role.Overview:As a Talent/Booking Coordinator at our Artist Representation & Management Agency, you will play a vital role in managing the schedules, bookings, and overall career development of our roster of talented artists. You will be responsible for liaising with...

  • Contract Manager

    2 weeks ago

    Leeds, United Kingdom PSI Global Group Limited Full time

    Position: Contract Manager Location: North My client has become a leading specialist in the building envelope, in particular roofing. They have a full order book and are expanding around the UK. As such they are looking to complement their existing team with a Contracts Manager/ Project Manager, based around the Yorkshire/Lancashire regions. ...

  • Conference & Events Manager

    1 month ago

    Leeds, United Kingdom ASM Global Full time

    Conference & Events Manager - first direct arena, Leeds OVERVIEW An exciting opportunity has become available to join the Events team in a new role at the first direct arena. Due to an increase in conferences and private events at the Arena, we are looking for a dedicated Events Manager to join the existing team who will advance plan and deliver...

  • Studio Manager

    4 days ago

    Leeds, United Kingdom ThePlaceToBe Full time

    Studio / Production Manager The information below covers the role requirements, expected candidate experience, and accompanying qualifications. Hybrid - Leeds c£35,000 This role is worth relocating for if you're not in the Leeds area! About the company... An exciting new agency open a Leeds office! About the role... As Studio / Production Manager,...

  • Transport & Depot Manager

    1 week ago

    Leeds, United Kingdom Red Kite Waste Full time

    EXPERIENCED TRANSPORT MANAGER OR AMBITIOUS SUPERVISOR REQUIRED TO MANAGE A CHALLENGING WASTE MANAGEMENT & RECYCLING OPERATION Skip Hire, Metal Recycling, Waste Management, Recycling, Clinical Waste, Hazardous Waste YOUR PREVIOUS JOB MAY HAVE BEEN A: Transport Manager, Depot Manager, Service Delivery Manager, Senior Transport Planner, Operations Manager ...

  • Project Manager

    6 days ago

    Leeds, United Kingdom PSI Global Group Limited Full time

    Position: Project Manager/Senior Project Manager Location: Yorkshire Office (Travel around UK) Client: My client has become a leading specialist in the building envelope, in particular roofing/building. They have a full order book and are expanding around the UK. They are currently looking to recruit a Project Manager to manage projects around the UK ...