Senior Manager, Programs

Job ID:42635Location:Birmingham : 1 Trinity Park : Bi LRQA - London - 4 MoorgatePosition Category:ManagementPosition Type:Employee RegularAbout The RoleThe Programs business leads LRQAs efforts to develop tailored solutions for large corporate clients fostering deep strategic relationships. These bespoke solutions which range from managing fully outsourced Responsible Sourcing Programs to interim geographically or topically targeted support often drive the creation of new services that can be scaled across LRQA. With Programs frequently serving as the foundation for broader offerings the role demands a strong customer focus and a solutions-driven mindset. While leveraging LRQAs existing capabilities solutions are shaped by each clients unique processes culture and risk profile.We are now seeking an experienced and detail-oriented Senior Manager to join our Advisory Programs team. This role will be responsible for overseeing a select number of Programs engagements in the EMEA region as well as onboarding and managing new outsourced Programs clients ensuring a smooth transition from program design to full addition the Senior Manager will be supporting the business with developing new Programs opportunities.The ideal candidate will bring deep expertise in human rights supply chain management and audit programs with a proven track record of implementing managing or supporting human rights due diligence (HRDD) programs for multinational companiesKey Job Responsibilities Overview1. Manage and Oversee Select Program Clients in EuropeLead and manage a portfolio of key Program clients across EMEA and UK and Ireland ensuring their needs are met through tailored solutions.Oversee delivery performance ensuring programs run efficiently meet KPIs and stay within budget.Build strong client relationships to drive satisfaction retention and growth opportunities.Manage and support the client-facing team ensuring a high standard of service and client focus.2. Support Program Opportunities Across EMEA and UK & IrelandPartner with EMEA teams to identify shape and support new Program opportunities aligned with LRQAs growth strategy.Contribute to business development efforts by enabling colleagues primarily in the Commercial and Consulting teams to sell Program solutions.Support the standardization of pricing delivery models and operational processes in collaboration with regional leadership.3. Onboard New Program Clients and TeamsLead the onboarding of new Program clients including the development of customized engagement models.Recruit onboard and manage new team members aligned to client requirements.Establish clear process flows reporting structures and meeting cadences to ensure seamless integration and ongoing delivery excellence.Ensure a smooth transition from sales to delivery maintaining a consistent client experience.Key Job Responsibilities - Details1. Manage and Oversee Select Program Clients in EuropeAct as the lead program manager for a portfolio of key Program clients across Europe overseeing implementation stakeholder coordination and ongoing service delivery.Oversee delivery performance across assigned clients ensuring programs run efficiently meet KPIs comply with SLAs and remain within budget.Serve as a trusted advisor to clients on responsible sourcing sustainability and human rights risks in complex global supply chains.Build and maintain strong client relationships to drive satisfaction retention and strategic growth opportunities.Manage outsourced and embedded delivery models ensuring effective audit scheduling supplier engagement remediation support and consultative guidance.Supervise and support client-facing teams to ensure consistency high-quality service delivery and client-centric problem-solving.Contribute to cross-functional efforts to enhance consistency in quality of service delivery across Program clients.2. Support Program Opportunities Across EMEA and UK&IrelandCollaborate with EMEA leadership and commercial teams to identify and shape new Program opportunities aligned with LRQAs growth strategy.Support business development efforts by advising sales teams on program design solution tailoring and strategic positioning.Provide subject matter expertise during proposal development client presentations and scoping discussions.Assist Head of Programs in developing standard operating models for pricing resourcing delivery and client onboarding to promote efficiency and scalability across regions.3. Onboard New Program Clients and TeamsLead the onboarding of new Program clients by developing tailored engagement plans meeting cadences and communication frameworks.Conduct onboarding meetings and cross-functional workshops with clients and internal stakeholders to align on scope expectations and success metrics.Support development of client-facing materials such as guidance documents training content FAQs and escalation protocols to support consistent delivery.Oversee recruitment onboarding and capability development for new team members aligned to specific client needs.Ensure smooth handover from commercial to delivery teams maintaining continuity and consistent client experience throughout.4. Business Development & Proposal SupportContribute technical expertise and insights during proposal and pitch development for prospective Program clients.Participate in introductory and scoping calls with potential clients advising on strategy risk-based priorities and sourcing landscape challenges.Collaborate with commercial delivery and subject matter teams to define scope pricing structures resourcing plans and delivery models.Support the creation of case studies capability statements and value propositions that demonstrate LRQAs experience and impact in responsible sourcing and human rights programs.Required QualificationsMinimum of 8 years of experience in sustainability responsible sourcing human rights or supply chain management.Experience managing a social audit program on the brand/retail side or support the implementation from a service provider side including planning execution and follow-up on remediation.Demonstrated knowledge of common audit methodologies such as SMETA BSCI SLCP and familiarity with global labor standards.Hands-on experience with human rights due diligence programs ideally for multinational clients or within complex supply chains.Strong client-facing project management skills with the ability to manage multiple stakeholders and competing priorities.Ability to effectively collaborate with clients and internal colleagues across the globe.Excellent written and verbal communication skills; capable of simplifying complex topics for diverse audiences.Fluent in English; additional languages a plus.Based in EMEA UK&I and able to travel occasionally.Preferred QualificationsExperience with regulatory frameworks (e.g. EU CSDDD UK Modern Slavery Act French Duty of Vigilance Law).Familiarity with global supply chain structures and procurement practices.Consulting audit delivery or assurance background is a strong asset.Strong analytical and reporting skills; experience with program dashboards or audit management systems is a plus.Certification or coursework in sustainability human rights supply chain or project management (e.g. SA8000 PMP ISO 26000 etc.).Pre-Employment ChecksIf you are successful in securing a role with us you will be subject to pre-employment checks depending on the legal requirements and practices in your country of employment.If eligible these checks will include right to work identification verification of employment history education and criminal records where permitted by local law.All checks will be conducted in accordance with applicable privacy and data protection regulations.We will involve the third party supplier to run the background checks as needed and your data will be retained for a period as needed for the purpose of recruitment.To the extent to be permitted by the applicable local law your data may be stored outside of your employment country dependent on our operation structure.Your application of this role will constitute as your consent on this paragraph.Diversity and Inclusion at LRQA:We are on a mission to be the place where we all want to work and we are passionate about embracing different perspectives because we understand the value this brings to our business our clients and each other. We are all about creating a safer and more sustainable future and our inclusive culture is right at the heart of our business.Together our employees make our communities better and we want you to be part of our diverse teamLRQA is a leading global assurance integrity and expertise we bring to our partnership with clients support their journey to a safer more secure and more sustainable future. (Group entities).Copyright LRQA 2021. All rights reserved. Terms of use. Privacy Policy.Required Experience:Senior Manager Key Skills Program Management,FDA Regulations,Management Experience,Facilities Management,Clinical Development,Data Management,Quality Systems,Project Management,Research & Development,GLP,Budgeting,Leadership Experience Employment Type : Full Time Experience: years Vacancy: 1