IT Apprenticeship

Start your career in IT with Unity WorldUnity World are a dedicated team of IT specialists who provide a wide range of IT communications solutions to its customers; their purpose is Unifying through their specialist expert business units. Unity World was founded back in 1998 as the founder and CEO set out to overcome the many challenges that the quickly evolving digital land was bringing to businesses in the local area. They are on a journey to equip business to their stake holders with industry leading technology under one roof. They offer single and cross-functional bespoke packages that cater around their customers requirements.They are looking for a dedicated and passionate apprentice who is ready to dive into IT. You will be part of a collaborative team that supports each other and makes sure everyone is being given the opportunity to grow continuously. You will raise your technical skills through hands on experience and learning on the job while contributing to day-to-day IT support. Typical tasks will include reviewing tickets, providing 1st line support and taking part in ticket review meetings. This apprenticeship will give you the chance to help expand your knowledge as well as your personal attributes all while being supported by Unity World and ourselves (Baltic Apprenticeships) where you will receive a 2 day training period every 4-6 weeks, ensuring you are receiving all the resources you need to put your foot in the doorway of the IT sectorIn this role, youll work towards your Level 3 Information Communications Technician qualification, delivered by our expert training team at Baltic Apprenticeships. A Typical Day in the Job: Creating and reviewing tickets Provide 1st line support. Update customers on tickets assigned to you Proactive checks: switches, servers, firewalls. Take part in Tickets review Meeting with the rest of the team weekly. Support the Commercial Team with technical queries. Site visits for less complex jobs in the absence of 3rd/2nd line support (e.g. router installs, phone rollouts, laptop installs etc.) Will be apart of Telecoms, Cloud and Network infrastructure. Full training and support will be provided by your workplace mentor and from the team at Baltic Apprenticeships. Desired Qualities, Skills and Knowledge A basic level of technical understanding. Negotiation skills. Possess good people skills. Able to communicate clearly via phone and face to face. Has good problem solving skills. Good critical thinking. Has good emotional intelligence. Good time management skills. Able to adapt to things. Grade 4 in GCSE Maths & Grade 5 in GCSE English Salary, Hours?&?Benefits: £16,000-£18,000 per annum. Monday to Friday 9am-5pm. Wellbeing schedule. 28 days annual leave plus bank holidays. 1 half day every quarter to use how you would like. Bereavement policy. Monthly socials and workshops (often with breakfast and lunch paid for). This apprenticeship programme will provide you with everything you need to launch and develop your career in IT support. Afterwards, well support you to take the next steps, including further training and progression onto a Level 4 qualification. Your Training with Baltic Apprenticeships This Level 3 apprenticeship provides everything you need to immerse yourself in the exciting world of technology and launch a rewarding career in IT. Youll get hands-on experience in all areas of technical support, from configuring devices to supporting with software, optimising performance and setting up virtual environments. With our unique curriculum and one-to-one support, youll accelerate your skills and get the qualification and confidence you need to thrive in IT. Youll be based full time with an employer and will quickly become an important part of the team. Our training is 100% online, including real-time classes with our expert trainers and self-paced courses created by industry specialists.TPBN1_UKTJ