IT Helpesk Apprentice

Employer description: Our team of professional IT and business experts, most of whom have been with the company for many years, are focussed on providing our customers with exemplary levels of service.We work with the best-in-class partners, using proven technology to continuously innovate and challenge how best to use technology as an enabler to drive real business change.

With our attention to detail, we offer our customers the whole life cycle – from consultancy implementation to support services.

Overview:We are now looking for an eager candidate to join us as an apprentice. You will have the opportunity to gain valuable skills, knowledge and experience as you complete an IT systems and networking - Azure Cloud Support Specialist - Level 3 Apprenticeship. 

Main role / Responsibilities [will include but not be limited to]: 

• Handling incoming phone calls and gathering required information 
• Responding to incoming emails and prioritising incidents 
• Proactively logging alerts from our monitoring systems 
• Dealing with IT problems and incidents for a variety of customers and technologies 

Desirable skills: 

• A strong interest in IT and technology 
• Good inter-personal skills 
• Customer service skills 
• Great written and verbal English skills