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RTA Small Claims Handler

2 months ago

Stretford, United Kingdom Keoghs LLP Full time

Job Title: RTA File Handler

Location: Manchester

Salary: to be discussed at initial stage of process

JOB PURPOSE:

The File Handler will effectively manage a portfolio of litigated small claims track files under the supervision and guidance of a team leader. The role will involve dealing with both quantum and liability small claims cases efficiently and proactively whilst utilising effective telephone negotiation techniques to obtain the appropriate settlement. The role is a perfect opportunity for someone wanting to take their first steps in to Part 7 litigated file handling and begin to develop the skills required to manage a full Part 7 litigated caseload. Induction to role training will be provided along with continued on the job support and mentoring from a senior File Handler.

Main accountabilities of the File Handler:

  • Maintain own caseload in a timely and efficient manner
  • Create initial case strategy on liability and quantum.
  • Undertake effective telephone discussions and negotiations
  • Proofing witnesses, assessing their evidence and drafting statements.
  • Drafting of all Court document whilst ensuring all Court deadlines are met.
  • Instructing, briefing and liaising with Counsel.
  • Guiding the Defendant through the litigation process where required and setting expectations.
  • Timely and accurate maintenance of all case management, billing and management information systems to ensure completeness of records and aid business decision making
  • Delegation of tasks where available and appropriate to other members of the team where appropriate
  • Dealing with correspondence and telephone calls within service level agreements,
  • Updating reports upon receipt of evidence as required.
  • Meeting agreed performance targets
  • Adhering to Client Guidelines
  • Provide written updates by email or letter to clients detailing case activity to ensure that they receive up to date and accurate information about progress when requested
  • Ensuring files are kept within ISO 9001 guidelines
  • To ensure compliance with the SRA Standards & Regulations

Recruitment Criteria:

  • Established experience in law through further education or experience.
  • RTA file handling experience within a law practice or Insurer.
  • Good understanding of the high way code and basic road traffic act principles.
  • Ability to plan and prioritise workloads
  • Efficient in a process driven environment
  • Drive to achieve to take development opportunities when they arise with a positive attitude

What you can expect from us:

  • A learning culture with employee development at the heart of the people development pathway
  • Health Care Cash Plan - a Keoghs’ sponsored healthcare scheme which provides cash contributions for a number of healthcare services including optical and dental services.
  • WeCare - 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing
  • Annual Leave - 25 days plus 8 bank holidays (opportunity to buy & sell 3 days), increases to 26 days after 5 years’ service and 27 days after 10 years’ service
  • Death In Service - after 1 years’ service
  • Pension Contribution - provided as a contributory scheme in which if eligible, the Company will contribute fixed at 3%, employee contribution 5% as standard
  • Cycle to Work Scheme
  • Tech Scheme
  • Season Ticket Loan
  • Gym Flex

Our culture is focussed on making Keoghs sustainable and successful for our people and clients, with this our four values are at the heart of everything we do;

Keoghs values

  • We are connected
  • We are dynamic
  • We are innovative
  • We succeed together

We’d like to take this opportunity to thank you for interest in this position and in our organisation