Retention Manager
4 weeks ago
Calling all Retention SuperstarsManchester HQ - OnsiteReporting to Associate Director - Retention & Customer Solutions£32,500–£35,000 DOE + up to £20,000 Performance Bonus(OTE c. £52.5k–£55k)Join an award-winning, rapidly expanding EAP & Occupational Health provider as a Retention Team Leader. This is a high-impact leadership role in a fast-paced Relationship Management team where you’ll drive retention, identify upsell opportunities and coach a team to consistently exceed client expectations and business KPIs.You’ll be hands-on, leading a team of Relationship Executives to improve retention outcomes and grow existing accounts. Lead, mentor and motivate the retention team, setting clear individual targetsRun regular 1:1s and deliver 3-5 weekly quality checks/coaching sessions per team member on core processesAnalyse performance data to spot opportunities for retention, upgrades and upsellSupport client and broker meetings as needed to influence renewals and commercial outcomesOversee new starter induction and ongoing training to maintain excellent service levelsCollaborate with stakeholders to deliver projects and resolve client retention challengesYOU?Proven track record in account/relationship management, retention or renewalsStrong leadership and coaching skills with experience managing performance and targetsCommercial mindset and ability to turn insight into actionConfident communicator — able to adapt style to different audiences (clients, brokers, internal stakeholders)Comfortable multitasking in a busy environment and meeting daily/monthly SLAsProficient with Microsoft Office (strong Excel skills desirable)This is ideal for an ambitious, commercially minded leader who enjoys coaching teams, solving problems and delivering measurable improvements.The environment is busy and ambitious - if you thrive on targets and growth, you’ll find strong development opportunities and visible impact in this role.Interested in hearing more?
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Retentions Manager
2 days ago
Manchester, United Kingdom Portfolio Group Full timePosted On: 10th July 2024 About Us: We are a leading and innovative company based in Manchester, committed to providing exceptional services to our valued customers. Our team is dedicated to maintaining the highest standards of customer satisfaction and retention. We pride ourselves on our dynamic work environment and our culture of continuous improvement...
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Retention Manager
3 weeks ago
Manchester, United Kingdom The Portfolio Group Full timeJob DescriptionReporting to Associate Director - Retention & Customer Services Team Leader£32,500–£35,000 DOE + up to £20,000 Performance Bonus(OTE c. £52.5k–£55k)Our client, an industry-leading EAP and OH provider and Sunday Times 'Best Places to Work' organisation, is looking for a Retention & Customer Services Team Leader to join their growing...
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Retention Manager
1 week ago
Manchester, United Kingdom LegalVision Full time £25,000 - £40,000 per yearLegalVision is a market disruptor in the legal industry, transforming how businesses access legal services. With a mission to make legal support affordable, accessible, and empowering, we've helped tens of thousands of clients across the UK, Australia and New Zealand protect their businesses and livelihoods through our innovative membership model. We're...
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Retention Manager
2 weeks ago
Manchester, United Kingdom The Portfolio Group Full timeReporting to Associate Director - Retention & Customer Services Team Leader £32,500–£35,000 DOE + up to £20,000 Performance Bonus (OTE c. £52.5k–£55k) Our client, an industry-leading EAP and OH provider and Sunday Times 'Best Places to Work' organisation, is looking for a Retention & Customer Services Team Leader to join their growing team. This is...
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Retention Manager
2 weeks ago
Manchester, United Kingdom The Portfolio Group Full timeReporting to Associate Director - Retention & Customer Services Team Leader£32,500–£35,000 DOE + up to £20,000 Performance Bonus(OTE c. £52.5k–£55k)Our client, an industry-leading EAP and OH provider and Sunday Times 'Best Places to Work' organisation, is looking for a Retention & Customer Services Team Leader to join their growing team.This is a...
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Retention Manager
3 weeks ago
Manchester, United Kingdom The Portfolio Group Full timeReporting to Associate Director - Retention & Customer Services Team Leader£32,500–£35,000 DOE + up to £20,000 Performance Bonus(OTE c. £52.5k–£55k)Our client, an industry-leading EAP and OH provider and Sunday Times 'Best Places to Work' organisation, is looking for a Retention & Customer Services Team Leader to join their growing team.This is a...
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Retention Manager
1 week ago
Manchester, New Hampshire, United Kingdom LegalVision Full time £30,000 - £60,000 per yearAbout LegalVisionLegalVision is a market disruptor in the legal industry, transforming how businesses access legal services. With a mission to make legal support affordable, accessible, and empowering, we've helped tens of thousands of clients across the UK, Australia and New Zealand protect their businesses and livelihoods through our innovative membership...
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Retention Manager
1 week ago
Manchester, England, United Kingdom LegalVision Full time £40,000 - £70,000 per yearLegalVision is a market disruptor in the legal industry, transforming how businesses access legal services. With a mission to make legal support affordable, accessible, and empowering, we've helped tens of thousands of clients across the UK, Australia and New Zealand protect their businesses and livelihoods through our innovative membership model. We're...
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Customer Retentions
20 hours ago
Manchester, United Kingdom Portfolio Group Full timePosted On: 10th July 2024 About Us: We are a leading and innovative company based in Manchester, committed to providing exceptional services to our valued customers. Our team is dedicated to maintaining the highest standards of customer satisfaction and retention. We pride ourselves on our dynamic work environment and our culture of continuous improvement...
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Retention Manager
7 days ago
Manchester, United Kingdom LegalVision Full time2 days ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. LegalVision is a market disruptor in the legal industry, transforming how businesses access legal services. With a mission to make legal support affordable, accessible, and empowering, we’ve helped tens of thousands of clients across the UK, Australia...
