Staff Content Designer, FinCrime

How do you move money globally while not breaking the law How do you take a complex stressful experience and make it simple calming even How do you challenge the way its always been done These are just a few of the challenges a Staff (IC) Content Designer will work on as part of Wises global mission to build an open and fair financial system.Your missionYoull lead content design strategy and projects working across the cross-functional teams that make up FinCrime. Youll help keep Wise safe for our customers and balance meeting regulatory obligations with building world-class customer experiences.Were looking for someone who can take complex ideas and package them down to simple neat concepts. Someone who can educate customers on what can and cant be done via agreements like our Acceptable Use Policy and provide alternative ways to avoid account disabling and customer turnover.  About the roleAll customers who use Wise must agree to our Acceptable Use Policy. Its fully global and is the same for all of our customers whether theyre using Wise for personal or business reasons. Its the backbone for how we manage our regulatory and compliance responsibilities but it also helps us increase growth by assessing risks on money movement and giving people grace when theyve made a mistake.Our ideal candidate can write with empathy but can also flex in tonality and approach (aka be firm and clear about penalties when needed). Were looking for someone who can shape our AUP into something that people can read and who can help prevent violations of our AUP in new and experimental ways. This person will help us keep vulnerable parties on Wise safe but also defend against bad actors who are money laundering or financing terrorist activities. Who youll be writing for Vulnerable people and victims. Youd be driving empathetic communications for victims affected by scams and frauds but also more proactive educational nudges and strategies around what is and isnt allowed on Wise app money transfers. You would ensure comms like customer success emails victim report flows and educational nudges make people feel safe secure and cared for.Bad actors. Youll be working with Funds Risks teams who are looking to identify criminal activity (including money muling and fraudsters). Youll be owning that as a concept and driving a TOV thats fair and proportional.Youd help us figure out how to speak to people in a way thats fair and proportional. For instance how do we talk to customers who are at risk of violating our terms or whose money moving behaviors are not appropriate for Wise Youd also help us develop strategies for how we increase trust in Wise and make people feel safer and more secure using our platform.Heads up this probably isnt for you if:Your experience is mostly in marketing content advertising copywriting journalism or social media and you have no hands-on experience of content design or working in UX.Additional Information : For everyone everywhere. Were people building money without borders  without judgement or prejudice too. We believe teams are strongest when they are diverse equitable and inclusive.Were proud to have a truly international team and we celebrate our differences.Inclusive teams help us live our values and make sure every Wiser feels respected empowered to contribute towards our mission and able to progress in their careers.If you want to find out more about what its like to work at Wise visit .Keep up to date with life at Wise by following us on LinkedIn and Instagram.Remote Work : NoEmployment Type : Full-time Key Skills Compliance Management,Information Management,Proofreading,Social Intelligence,Content Quality,Factual Information,Video Packages,Conduct Interviews,Records Management,Creative Content,Editorials,News Stories,Newsgathering,Content Reviews Experience: years Vacancy: 1