Player Protection Analyst

1 week ago

Sheffield, United Kingdom The Rank Group Full time

As a Player Protection Analyst youll use various techniques to identify customer risk and create a rounded view of individual customers activity and background to support venues in making an informed decision in realtion to enhanced due diligenceYou will be responsible for ensuring that all customers are analysed and assessed in relation to current legislative requirements under the Proceeds of Crime Act alongside adherence to responsible gaming guidelines and UK Gambling Commission regulations and guidelines.Main Accountabilities and Responsibilities: Support the Player Protection Team Leader in matters relating to safer gambling affordability and anti-money launderingUsing various techniques to analyse individual customers activity risk and background to support venues in player protection processesIdentify customers whose play/activity may give rise to concern that they have problem gambling issuesIdentify customers who may be playing with illicit funds or engaged in money launderingUse data and information to support identification of customers that may be of concernAnalyse at risk customers to ascertain their source of funding - extending to both digital and retail spend where appropriateLiaise and consult with the Player Protection Team Leader regarding individual cases and higher risk customersMake recommendations to the Player Protection Team Leader regarding account management for at risk customersConsult and liaise with colleagues to ensure best practice across the team and with customersCollaborate with digital and retail stakeholders and High-Value Customer team as required for high value or cross-channel customersQualifications : Able to deliver high quality customer serviceAble to identify risk and report accordinglyExperience of working in an ever changing and fast paced environmentProficiency with Microsoft Office SuiteAnalytical mindset with an aptitude for investigationAccuracy and attention to detailSelf-motivated driven to achieve resultsStrong team player with a willingness to pick up new ideas and conceptsAdditional Information : #LI-IZ1 #LI-HybridRemote Work : NoEmployment Type : Full-time Key Skills Accounting And Auditing,Heavy Machinery,ABB,BPO,Claims,Asic Experience: years Vacancy: 1

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