Incident Co-Ordinator
2 weeks ago
Company descriptionRole:
Incident CoordinatornLocation:
Remote (onsite or hybrid working available at any AA office location)nSalary:
£23,100nContract:
Permanent/Full-timenWorking Hours:
Monday-Friday with shifts between 8am-6pm, with the requirement to work one Saturday per month between 9am-1pm (a day off during the week will be given to compensate working on a Saturday)nStart Date:
26th May 2025nDo you have contact centre experience?Would you like to start a career within one of the UK\ \\'s most trusted organisations?We have the opportunity to kick start your journeynJoining us in Accident Management as an Incident Coordinator, you will be speaking with our AA Business to Business customers who have been involved in a road traffic collision, offering great customer service at a time when they need us the mostnYou will be taking first notification of accidents and insurance related incidents, as well as managing the repair process until the car is delivered back to the customer post repair.NWhat will I be doing?nnManaging the end-to-end process to minimise timings and cost, working within defined Service Level AgreementsnMaintaining customer engagement, keeping them informed at every step of their journeynProtecting the customer by ensuring they receive the most appropriate and cost effective solutions for both their repairs and their vehicle replacement optionsnUtilising our customer databases, ensuring accuracy and real-time updates are logged to ensure that all information is current and relevantnLiaising and building strong relationships with customers and both internal & external stakeholdersnWithin the job role, there will be a combination of inbound calls, outbound calls, emails & task completion on a daily basisnn nWhat do I need?nGiven the nature of the role and the interactions with our customers, you will need to have experience dealing with customers in a telephone based role, with motor insurance or claims knowledge an advantage. A strong attention to detail is a must in order to ensure that, not only are the details correct on our systems, but also that the customer receives the correct solution and there are no delays to the processing of any incidents. Professional communication is key in this role as you will be in contact with various suppliers at all levels, both verbally & in writing.N nWhy Choose The AA?nnBetter work life balance. Family friendly shift pattern with plenty of notice if we need to change your hoursnAccess to a 24/7 GP Chat line for when speaking to a doctor just can't waitnFree AA breakdown cover for all employees + the ability to add up to 3 people living at the same address (including children)nDiscounts on multiple online and high street shops, experiences and foodnGreat employee pension schemesnPhysio, Dental and eye test benefitsnMental health assistancennPlus additional benefits to reward longer serviceAfter 6 months:
NnTechnology and Appliance VouchersnCycle to Work schemenGym MembershipnHome Health Testing for you and your householdnnAfter 12 months and beyond:
NnCar Salary Sacrifice SchemenRecognition for hitting tenure milestonesnn*Please note:
This position may be closed early in the event of a high volume of applications
-
Major Incident Manager
1 day ago
City of London, England, United Kingdom The Chrysalis Programme Full timeContract: Major Incident ManagerStart Date: ASAPDuration: 3 monthsRate: £400 - £425 a day (Deemed Outside IR35 determination)Location: Remote but may require occasional travel to London siteReference: 18826Working on a Fintech deployment Programme for a global IT Systems Integrator.ScopeThe Major Incident Manager (MIM) will work alongside System...
-
Global Resilience Specialist
1 week ago
United Kingdom Pearson Full timeDepartment Global Business Assurance Location: Remote - UK Reports To Global Business Resilience Manager Grade & Term Grade C1 Full Time Temporary (Fifteen Months) **Overview** Pearson is the world’s leading learning company, dedicated to helping everyone realise the life they imagine. We have more than 20,000 employees that deliver our products and...
-
Health, Safety
1 day ago
Manchester, England, United Kingdom Forrest Recruitment Full timeHealth, Safety & Training Co-ordinator Wythenshawe c£30,000Working for a leading manufacturing firm, this is an integral role supporting both the Health, Safety & Environmental Manager and HR Manager. The role will comprise of administrative and project responsibilities which will give a broad range of experience and opportunity to make a real...
-
HSE Advisor
3 weeks ago
fisherrow, united kingdom NRL Recruitment Full timeNRL's clinet based in Musselburgh is looking to recruit an HSE Advisor on an initial 3-6 Month contract - with potential for longer term work. This role is offered on a PAYE basis. Overtime may also be available at weekends. Aboit the role: The successfully candidate should ideally meet the following scope: -Site safety inductions.Daily on-site safety...
-
Aerospace Safety Co-ordinator
3 days ago
Stansted Mountfitchet, England, United Kingdom HRGO Recruitment Full timeJob Description Aerospace Safety Coordinator's opportunity with this respected corporate and private jet MRO organisation.You will help manage the Safety Management System (SMS), ensuring regulatory compliance and supporting safety objectives. (This is a Monday - Friday day shift role)Key Responsibilities:Administer and maintain the SMS.Investigate reported...
-
Aerospace Safety Co-ordinator
6 days ago
Stansted Mountfitchet, England, United Kingdom HRGO Recruitment Full timeAerospace Safety Coordinator's opportunity with this respected corporate and private jet MRO organisation.You will help manage the Safety Management System (SMS), ensuring regulatory compliance and supporting safety objectives. (This is a Monday - Friday day shift role)Key Responsibilities:Administer and maintain the SMS.Investigate reported incidents and...
-
HR Team Leader
4 days ago
Manchester, England, United Kingdom TN United Kingdom Full timeSocial network you want to login/join with:Here at Pinsent Masons we bring together the best people to get the job done. We're naturally curious, constantly learning, listening, and growing. We'll truly value your ideas. You'll be joining an award-winning, hardworking and commercially minded team, where you'll have the opportunity to work with leading...
-
Service Transition Analyst
6 hours ago
Manchester, England, United Kingdom Reed Technology Full timeService Transition AnalystManchester/Remote29-42K + Great BenefitsA Service Assurance/Transition Analyst is required for our public sector client to work in the IT Operations team. The successful candidate will be responsible for supporting the Change & Transition Manager to ensure that new and changed services are consistently designed and transitioned in...
-
Transport Planner
5 days ago
east midlands, england, United Kingdom Pertemps Derby Full timeTransport PlannerAn experienced Transport Planner is required for a leading Logistics client based in Nottingham.Key Duties:Manage all orders through the TMS system.Planning and execution of 35 - 40 loads per day.Work with Haulier Relationship Managers to manage subcontractor performance.Drive the use of STAR reporting and awareness to reduce the number of...
-
Senior SHEQ Advisor
5 days ago
United Kingdom VanRath Full timeJob Reference: RASHSEQA110325Job Title: Senior SHEQ Advisor (Civils)Salary: £40,000 - £50,000 DOE + vehicle / packageLocation: Co. Tyrone, Northern IrelandSenior SHEQ AdvisorAre you looking for a Senior Health, Safety, Environmental and Quality Advisor role? Interested in working for a well-established, long-standing Civils Contractor?VANRATH are...
-
Delay Resolution Co-ordinator
2 weeks ago
Manchester, England, United Kingdom Network Rail Limited Full timeNetwork Rail operates and maintains the railway infrastructure 24/7 365 days a year. Our vision is to put passengers first. We exist to get people and goods where they need to be, on time, every time and support our country's economic prosperity. We are truly ambitious to deliver a safe, resilient and reliable service for our passengers, freight users and...
-
Infrastructure Design Platform Lead
1 day ago
Manchester, England, United Kingdom Co-operative Bank plc Full timeSalary: Up to £83,500 + Car Allowance + Private MedicalContact name: Josh WingateContact email: careers@co-operativebank.co.ukJob ref: 028822Published: 5 months agoSalary – Up to £83,500 + Car Allowance + Private MedicalManchester/Home BasedWant to change the world? A career that makes a differenceWe're not a bank that follows the crowd. Instead, we like...
-
Delay Resolution Co
2 weeks ago
Manchester, England, United Kingdom TN United Kingdom Full timeSocial network you want to login/join with:In this role you will manage and monitor customer performance, to check that both Network Rail's interest is protected, and customers' issues are addressed.About the role (External)Every day will be different, but you can expect to be involved in the following activities:Provide the Network Rail focus for all train...
-
Operations Manager
2 weeks ago
east midlands, england, United Kingdom TN United Kingdom Full timeOperations ManagerEast MidlandsRate £45 p/hourAre you an experienced Operations Manager looking for a new challenge?An opportunity has arisen for a Highways Operations Manager to join a busy client in the East Midlands.This is a full-time contract position.Main Responsibilities:Organising and supervising highway maintenance works, particularly of a cyclic...
-
Senior DevOps Engineer
4 days ago
Manchester, England, United Kingdom Rebellion co Full timeWe want you to #JOINTHEREBELLIONFor 30 years we've been independently developing and publishing incredible video games at our multiple studios founded by Jason & Chris Kingsley, but Rebellion is more than just games. We have our own film studio, we create board games, publish books, and through 2000AD, publish comics and graphic novels such as the amazing...
-
Release and Configuration Manager
2 weeks ago
Hollywood, England, United Kingdom Phoenix Group Full timeJob Type: PermanentLocation: This is a hybrid role based in our Wythall office with time spent working in the office and at home.Flexible working: All our roles are open to part-time, job-share and other types of flexibility. We will discuss what is important to you and balancing this with business requirements during the recruitment process.Closing Date:...
-
Mechanical Maintenance Manager
1 day ago
essex, england, United Kingdom TN United Kingdom Full timeMechanical Maintenance Manager – Hard Services Provider – Essex, Romford - Up to 65KOne of our long standing clients is currently looking to recruit a Mechanical Maintenance Manager to work as part of their busy estates team to help service and maintain one of their most important contracts based in Romford. They are looking for an experienced...
-
Release and Configuration Manager
1 week ago
Hollywood, England, United Kingdom TN United Kingdom Full timeSocial network you want to login/join with:Release and Configuration Manager, WythallClient:Phoenix Group HoldingsLocation:Wythall, United KingdomJob Category:OtherEU work permit required:YesJob Reference:d7edb44e1468Job Views:7Posted:04.04.2025Expiry Date:19.05.2025Job Description:Job Type: PermanentLocation: This is a hybrid role based in our Wythall...
-
Quality Assurance Officer
5 days ago
Elstree, England, United Kingdom Cpl Life Sciences Full timeQuality Assurance Officer - Shift-based roleJob Title: Quality Assurance Officer – Shift-based roleJob Type: Permanent Position, shift basedSalary and Remuneration: £38,080 /experienced hires with relevant experience up to £43,130 + £7,800 shift allowanceI have an exciting opportunity for a Quality Assurance Officer to join a growing Rare Disease Plasma...
-
Applications Analyst
2 weeks ago
north east, england, United Kingdom Anaihghotels Full timeJoin to apply for the Applications Analyst role at IHG ANA Hotels Group JapanSalary: SO2 £40,893 - £43,920 per annumLocation: Police Headquarters, Aykley HeadsHours/Contract: 37 hours per weekClosing Date: Friday 21st March 2025, 5pmThe RoleTo assist with the delivery of the annual business plan on a day to day basis by delivering the design,...