Front Office Manager
2 weeks ago
Front Office Manager - Maternity Cover (Fixed Term) Clayton Hotel Bristol City
We have a fantastic opportunity for an Front Office Manager to join the team to cover maternity at our 4* Clayton Hotel Bristol City.
Objective of the Role
Reporting to the General Manager, the Front Office Manager will lead the experiences of our guests at check in, check out and during their stay.
Key Duties and Responsibilities
- Ensure the guests experience are of the highest quality.
- Lead the team to achieve goals in relation to mystery audits, customer comment index, quality evaluations and hotel standards.
- Lead and develop the Front office team, making sure that they become prepared for the next step in their career.
- Assist in efficiently and effectively controlling front office departmental operations.
- Contribute to the strategic running of the hotel.
Requirements:
- 2-3 years experience in a front office role.
- Ideal role for an Assistant FOM looking to move up. Supervisor level would be considered if have a large property experience
- Excellent skills in people leadership and development.
- Excellent organisational skills and the ability to oversee & delegate work to others.
- A warm, friendly and approachable personality when dealing with fellow staff and guests.
- The ability to work on their own initiative, as well as being capable of working as part of a team.
The company provides amazing staff benefits: -
- Free employee meals on duty
- 50% discount on Food & Beverage when using our Company Hotels Facilities
- Venue closure over the Christmas period
- Competitive employee, friends & family rates for overnight stays in our Dalata Hotels
- Excellent career progression and training & develpment opportunities,
- Annually enhanced holidays over 5 year period, rising to 33 days a year including Bank Holidays
- Access to Employee Assistance Programme with 24/7 health and wellbeing support
- Complimentary use of the hotel gym
- Regular employee appreciation events, including Staff parties through the year and monthly employee rewards programmes
About our culture:
Dalata Hotel Group – Ireland's largest hotel group has a number of exciting positions on the horizon. As Dalata continues to grow and expand in Ireland and the UK it's more important than ever to have the right team alongside us, in the near future we will be opening the doors of new hotels creating many jobs and investing millions in the Irish and UK economy.
We lead through our Dalata values of “Our People, Our Fairness, Our Service and Our Individuality”. If you have the right attitude and energy you will have great opportunities to progress within the group. Our company is a place where you can do great things – individually and as a team. You will have the opportunity to develop your talent, be recognised and rewarded for your commitment and pursue a fulfilling career. We also have a number of unique and recognised training programmes to aid your professional and personal development and pride ourselves on creating an objective, supportive and fair working environment for our employees.
Dalata Hotel Group Plc is an Equal Opportunities Employer.
AMRT1_UKCT
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