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Head of L&D Service Delivery
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Head of L&D Service Delivery & Customer SuccessCompensation: £60k+ (depending on experience) + performance related bonus + early-stage equity (EMI scheme) OverviewAre you an entrepreneurial individual that’s looking to play a pivotal role - that comes with genuine founding equity - in an ambitious young company helping humans work their best lives?At Prime8 Academy, our mission is simple: to help fast-paced companies power up productivity and unlock hidden value in every employee. When people are set up for success - with the right onboarding, the right skills, and the right culture - businesses don’t just perform better, they thrive. We don't use AI to replace people; we use it to enhance human connection.We are a new kind of learning and development partner for modern businesses. Our People Optimisation System (OS)™ combines GenAI, science-backed training, and a people-first philosophy - delivered through a seamless learning platform, in-person workshops, and fully managed service.We are a customer-centric, well-funded start-up with solid foundations, a proven model, and strong traction in the market. Everything we do is built around delivering a world-class customer experience for our B2B clients, from onboarding and training through to ongoing partnership and measurable business impact. Backed by a world-class team with proven track records, we are now building for growth.Prime8 is young, driven, in demand and just getting started. We are looking for people who love a challenge, are full of initiative and want their work to make a positive difference to the lives of others.The Role: Shape the Future of Work with UsAs our Head of Service Delivery, you’ll be both a hands-on builder and a future leader. You’ll work directly with the CEO and co-founders to shape how Prime8 delivers for clients and how the company scales. This is not just a delivery role - it’s your chance to help define how a start-up is built and grows. You will own delivery excellence today, while helping architect the systems, processes, and culture that will power Prime8 for tomorrow.What you’ll be doing:Manage onboarding and delivery for B2B clients (LMS setup, branded content, training programmes, workshops, and client communications).Ensure a consistent world-class customer experience across all delivery touchpoints.Be hands-on with our cutting-edge tech stack (LMS platform, CRM systems, HRIS integrations, SSO/Active Directory connections, AI video content tools, course authoring, and more).Design and streamline processes, creating scalable SOPs and operational excellence standards.Track and prove client impact (e.g., faster onboarding, engagement uplifts, productivity gains, eNPS).Support sales and growth enablement: proposals, case studies, and market-facing content.Collaborate closely with sales to support B2B solution selling and seamless client handovers.Jump in where needed across admin, ops, and delivery support - you’ll be central to the team, making a tangible impact from day one.About You: A Visionary Builder with an Ownership MindsetWe’re looking for someone who blends strategy with execution: ambitious, entrepreneurial, and hands-on.Minimum 5 years experience in B2B delivery, operations, or customer success, ideally within a managed service or SaaS environment.Operational experience with LMS platforms (preferably Absorb) and related learning technologies.Strong technical fluency - able to master new platforms and integrate systems (LMS, CRM, HRIS, SSO, etc).Understanding of B2B solution selling and how operational excellence supports commercial success.Excellent organisational and execution skills; able to perform in fast-paced environments.Extreme ownership mindset: you see problems before they happen, and you fix them.A builder’s mentality: you can create order out of chaos and enjoy designing effective systems and workflows.Mission-driven: you care about improving workplace culture and people’s lives.Bonus: experience in eLearning, content creation, or video production.What We Offer: Beyond a Job, a JourneyCompetitive salary (£60k+ depending on experience).Performance bonus tied to company growth and customer success.Early-stage equity options under the tax-efficient EMI scheme – become a true owner of the business.The opportunity to be a founding hire with visibility at board level.Exposure to every part of the start-up journey (sales, delivery, ops, strategy).The pathway to grow into a senior leadership role as the company scales.Why This Role?A rare chance to join a well-funded, customer-centric start-up with real market traction.Full ownership of your work - autonomy, impact, and the chance to build something truly remarkable.A leadership trajectory: you’ll grow as the company grows, shaping your career path with us.A meaningful equity package that makes you a true owner of the business. Interested? Intrigued? Inspired? Let’s talk
