IT End User Support Specialist

Job DescriptionAt Boeing, we innovate and collaborate to make the world a better place. We’re committed to fostering an environment for every teammate that’s welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us.Boeing are looking for a dynamic, energetic and driven IT End User Support Specialist (EUSS) to join there UK Wide End User Support Specialist team, responsible for providing both remote and hands-on technical support to a varied community of users at various locations. This post will report directly to the IT Regional Operations Manager and take operational direction from the End User Support Specialist Lead.Based in Sheffield with responsibilities for other sites, you will be involved in system integration activities, including Hardware and software installations, re-imaging of devices and the break fix support of a variety of Laptop/Desktop models and peripherals.You will also be working closely with 3rd line IT teams, Factory managers, IT Teams, Project managers and IT business partners both in the UK and other countries to resolve problems, support projects, ensure first time quality, service excellence and provide a top-class customer support experience.As the successful candidate, you will be responsible for providing IT technical support to a wide range of users and capabilities at all levels. Equally comfortable, confident and professional whether on the end of a phone or ‘hands-on’ at a desk, you will be the sort of individual that takes pride in providing a first-rate service and genuinely enjoys solving IT issues for colleagues at all levels of the business.Responsibilities:Deploy and provide IT support to a variety of laptops/desktops and supporting peripherals.Liaise with 3rd line IT teams for any additional support of servers, network equipment, voice and video hardware and mobile devices.Respond to IT incidents, perform incident resolution or, when needed, escalation to the appropriate group.Support software installations & upgrades.Maintain security and policy compliance while performing technical tasks.Contribute to technical documentation, knowledge articles, procedures & process definitions.Support OOH emergency or periodically planned information systems administration tasks, maintenance/upgrades and configuration changes.Contribute to BDUK IT projects as needed and as coordinated by the assigned project manager/IT Business partner.Work closely with external support vendors.Liaise with factory IT experts, supporting where possible and developing a good working relationship.Collaborates directly with our BCA production program counterparts at all levels to understand problems or initiatives and represent the business or function within IT to engage the right resources, explore alternatives and help deploy the right solution with first time qualityTravel will be required to other Boeing sites as driven by business needs.This role also requires flexibility as off-hours (evening and weekends) support will occasionally be required to support the business and service restoration following planned and unplanned outages or issues.Preferred Experience (Skills And Qualifications)Collaboration - Works effectively and cooperatively with others; establishes and maintains good working relationshipsCustomer Focus – Understands customers and their needs and considers such factors in the completion of day-to-day tasks; uses available information to understand customer related circumstances and needs. Deliver within the service levels agreed with the Customer and understand those contractual obligations.Work Standards – Strives to achieve a high level of quality and productivity of service. Dedicates required time and energy to assignments or tasks to ensure that no aspect of work is neglected. Accepts responsibility for outcomes of one’s work.Experience with problem solving production issues within a factory settingExperience with Factory Technology IntegrationExperience working with Mechanical Engineers and related functions to solve technical issuesExperience with light scripting (e.g., Python, Powershell, Bash) to automate routine tasks, data flows between systems, and improve system reliabilityThe Boeing benefits package goes above and beyond, focusing on your physical, emotional, financial and social well-being. Here’s a snapshot of what we offer:Competitive salary and annual incentive plansContinuous learning - you’ll develop the approach and skills to navigate whatever comes nextSuccess as defined by you - we’ll provide the tools and flexibility, so you can make a meaningful impact, your wayAn inclusive culture - you’ll be embraced for who you are and empowered to use your voice to help others find theirsExcellent Adoption and Parental leave options23 days plus UK public holidays and a Winter Break between Christmas and New YearPension Plan with up to 10% employer contributionCompany paid BUPA Medical PlanShort Term Sickness: 100% pay for the first 26 weeksLong Term Sickness: 66.67% of annual salary from 27th week6x annual salary life insuranceLearning Together Programme to support your on-going personal and career developmentAccess to Boeing’s Well Being Programs, tool and incentivesWork Authorisation: This requisition is for a locally hired position in the UK. Candidates must have current legal authorisation to work immediately in the United Kingdom. Boeing will not attempt to obtain Immigration and labour sponsorship for any applicants. Benefits and pay are determined at the local level and are not part of Boeing U.S. based payrollApplications for this position will be accepted until Dec. 15, 2025Export Control Requirements: This is not an Export Control position.Relocation Relocation assistance is not a negotiable benefit for this position.Visa Sponsorship Employer will not sponsor applicants for employment visa status.Shift Not a Shift Worker (United Kingdom)Equal Opportunity Employer:We are an equal opportunity employer. We do not accept unlawful discrimination in our recruitment or employment practices on any grounds including but not limited to; race, color, ethnicity, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military and veteran status, or other characteristics covered by applicable law.We have teams in more than 65 countries, and each person plays a role in helping us become one of the world’s most innovative, diverse and inclusive companies. We are a Disability Confident Committed employer and welcome applications from candidates with disabilities. Applicants are encouraged to share with our recruitment team any accommodations required during the recruitment process. Accommodations may include but are not limited to: conducting interviews in accessible locations that accommodate mobility needs, encouraging candidates to bring and use any existing assistive technology such as screen readers and offering flexible interview formats such as virtual or phone interviews.