IT Systems

3 weeks ago

Leeds, United Kingdom QA Full time

About The RoleIT Systems & Infrastructure EngineerLeeds, Once a week onsiteYou will be responsible for providing 3rd line technical support for the company user base across multiple locations via telephone, onsite and help desk software. You’ll solve support incidents, monitor the progress of calls from inception to resolution ensuring that end-users are informed of progress at all times. You will also be supporting IT infrastructure roll-out projects including planning and implementation.Key Responsibilities: To monitor the progress of a call from escalation into the 3rd line queue to resolutionTo close a minimum number of tickets per dayTo assist 1st / 2nd line teams, IT Engineering and other IT teams in problem solvingEscalate tickets / problems to the Head of Systems and Infrastructure using predefined procedures where the resolution falls outside agreed targetsTo proactively monitor business systems and infrastructure with an aim to fix problems before the business noticesWork with 3rd party suppliers escalating problems and changes requiredBuild and configure Corporate IT systems to pre-defined specifications and ensure adherence to task lists Skills / Experience: High competence in Microsoft Cloud based technologies, including but not limited to Entra ID, MSTeams, Exchange, Sharepoint and O...

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