IT Service Delivery Assistant

3 weeks ago

Bradford, United Kingdom Hays Technology Full time

IT Service Delivery Technician (1st/2nd Line)Bradford City Centre + 2 days home working £28,000 - £32,000 Your new role Supporting the firm's IT users and line-of-business applications as part of an integrated, hybrid, internal and outsourced IT Service Delivery Team ensuring support/service requests are properly and effectively handled in a timely fashion and provide support and expertise to projects. Responsibilities IT problem solving as part of an integrated, hybrid internal/outsourced IT team following ITIL principles where applicable at 1st/2nd line level. Acting as an on-site escalation point for the outsourced element of the IT team providing seamless service continuity where an issue is being handled by both internal and external teams to ensure our IT users ("customers") benefit from nothing less than a 1st class experience. Providing induction and on-going training to our customers on the use of our IT systems, line of business applications and other software applications/services within our portfolio including arranging "refresher" training for teams and individuals as required. Providing support to IT projects by taking ownership of smaller, discreet matters and contributing expertise to larger, firm-wide undertakings all the way from inception through to piloting, implementation, roll-out, documentation and training. Ensuring IT remains visible and accessible by conducting regular visits...

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    Bradford, United Kingdom Do It Yourself Bradford (LTD) Full time

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    Bradford, United Kingdom Do It Yourself Bradford (LTD) Full time

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