Group Loyalty Manager

3 weeks ago


Cambridge, United Kingdom MorePeople Full time

Ready to be challenged and work with a leading name in the industry?This could be the new job you hoped the new year would bringWhat can I expect:As our Group Loyalty Manager, you'll be at the forefront of enhancing our customer experience and driving loyalty among our 1.2 million members. Your main objective - analyse customer purchasing habits and craft irresistible product initiatives delivered through our exclusive Club mailer, ultimately boosting store visits and basket spend.Here's what your role entails: Emails to our legacy database:Strategizing and planning the mailer schedule in collaboration with department heads and category managers.Analyzing mailer data to optimize performance, ensuring emails are delivered effectively and offers are successful. ️ Organization and Production:Curating engaging content for our registered club mailers, maintaining our brand voice and style.Ensuring accuracy and effectiveness of all linked content and store listings. Engagement Management:Supporting garden centre teams and customers, providing relevant reports and metrics for success measurement.Analyzing loyalty data to identify opportunities for improvement and assisting in delivering best practices. Administration:Handling administrative tasks such as loading club cards and managing card stock levels.What do I need?A data-driven mindset with an ability to analyse customer behavior.Excellent communication skills and able to collaborate across departments.Experience in loyalty program management and email marketing is a plus.And the company?A trusted name with a great reputation. They invest in their people and this is reflected in their staff retentionReady to find out more? Give Jordan a call on (phone number removed) - I'll be happy to discuss the above in further detail



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