Customer Sales Advisor

4 days ago

London, Greater London, United Kingdom THG Full time

About THG

We're a fast-moving, global technology group that specializes in taking brands direct to consumers. We're home to a portfolio of leading brands and sites including Myprotein, ESPA, LOOKFANTASTIC, and Cult Beauty, all of which are powered by our fully integrated digital commerce ecosystem, THG Ingenuity.

We handle everything in-house, including technology, content creation, e-commerce, marketing, manufacturing, new product development, and logistics. This comprehensive approach ensures we can fully realize our vision and maintain our leadership in a rapidly evolving global industry.

Role: Outbound VIP Sales Advisor

The Perricone MD Outbound VIP Sales Advisor is expected to deliver a world-class sales experience to our customers. Developing and maintaining a meaningful relationship with our customers is crucial to our success and growth. To support this growth, we are looking for a highly motivated and well-spoken sales advisor with a strong sales background to join our team. As a key point of contact, you will provide a premium experience to our customers and be responsible for engaging with customers, establishing rapport, educating them on Perricone MD collections to deliver the experience and capture the sale, as well as handling any of their service needs. If you are passionate about wellness, beauty, and skincare, we would love to hear from you.

Responsibilities:

  • Achieving assigned sales targets and monthly quotas via outbound calls and emails.
  • Identify customer needs and provide resolutions based on their skincare preferences and concerns.
  • Demonstrate superior knowledge of our products and help clients find products they're looking for.
  • Create personal outreach to your customer base to follow up on purchases, referrals, leads, questions, new products, exclusive promotions, and post-purchase care.
  • Creating and maintaining a database of current and potential customers.
  • Collaborate with the team on new ideas and ways to generate sales.
  • Maintain a high level of quality on each call.
  • Respond to customers via email or phone in a timely manner.

KPI's

  • Achieve monthly sales target.
  • Achieve monthly incentive target.

Requirements:

  • High school diploma/GED.
  • Passionate about Beauty/Skincare.
  • Previous experience in an outbound call center or a related sales position preferred.
  • Clear and confident communicator.
  • Professional and friendly telephone manner.
  • Excellent listening skills.
  • Attention to detail.
  • Work both independently and with the team.
  • Punctual, reliable & flexible.
  • Ability to prioritize.
  • Excellent communication skills both verbal and written.
  • Ability to remain calm and pleasant on the phone.

Benefits:

  • $50-$100K/yr includes base pay plus commission.
  • Incentive program.
  • Career & ongoing development opportunities.
  • Staff discounts on all THG brands.
  • System training and at-home setup.
  • Customer base to start and grow your book.
  • Medical, dental, and vision insurance following 90 days of employment. The employee is responsible for paying a portion of the monthly insurance premium.
  • Participation in our company 401(k) plan on the 1st of the month following 3 months of employment.

THG is proud to be a Disability Confident Committed employer. If you are invited to interview, please let us know if there are any reasonable adjustments we can make to the recruitment process that will enable you to perform to the best of your ability.

THG is committed to creating a diverse & inclusive environment and hence welcomes applications from all sections of the community.

Because of the high volumes of applications our opportunities attract, it sometimes takes us time to review and consider them all. We endeavor to respond to every application we receive within 14 days. If you haven't heard from us within that time frame or should you have any specific questions about this or other applications for positions at THG, please contact one of our Talent team to discuss further.

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