Account Manager

3 weeks ago


Omagh, United Kingdom Loughtec Ltd Full time

Key Account Manager Omagh, County Tyrone LOCATION: LoughTec Ltd RESPONSIBLE TO: Director of Sales MAIN PURPOSE OF JOB: The Key Account Manager (KAM) is responsible for managing, developing and retaining strategic client relationships, ensuring exceptional service delivery, and identifying opportunities for overall account growth. The successful candidate will possess strong attention to detail, the ability to translate technical data into actionable insights, and a desire to continuously expand their technical knowledge within the IT and cyber security sector. You will act as the primary liaison between the LoughTec account management and technical teams for key clients, coordinating internal teams to ensure seamless delivery, accurate reporting, and proactive issue resolution. Main Duties and Responsibilities: * Serve as the main point of contact for a defined group of key clients, ensuring consistent, responsive, and professional communication. * Develop a deep understanding of each clients environment, challenges, and objectives to deliver tailored IT and cybersecurity solutions. * Translate technical data, service metrics, and incident trends into clear, meaningful insights for clients and internal stakeholders. * Deliver regular MBR & QBR account reviews, performance reports, and presentations (PowerPoint / dashboard-driven) to demonstrate value and progress. * New customer acquisition responsibility, ex...


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