Head of Professional Services

3 weeks ago

Edinburgh, United Kingdom Cathcart Technology Full time

Head of Professional Services required to join a SaaS software company based from anywhere across Scotland or the North of England.


The company

They are headquartered up in Aberdeen, however also have an office in Glasgow. The business creates a very specific type of software (SaaS) in the food and drink industry and are the market leader in their field. They currently have a team of 12 across the software function, with around 28 across the business, and are looking to add a Professional Services Manager as a brand-new hire, purely down to growth of the business.


This will be a potentially international role, with occasional travel to client sites in both Scotland and potentially oversees. The business has a global reach and have continued to gain recognition. In part, the role will involve travel to different parts of Scotland, so you can be based from anywhere in Scotland effectively. You will need to hold a UK driving licence and ideally have a car too.


On top of the salary, you can also expect to receive a discretionary bonus and car allowance in this role, as well as a healthy overall benefits package.


The role

This is a leadership level role and you will be working very closely alongside the most senior member of the business (MD). The company are currently building out their leadership team and you will be a key hire for them. In this role, you will be the escalation point for major account queries and will be working very closely alongside a close-knit software team. You will have three direct reports who will be geographically dispersed across Scotland, so being comfortable with this is key. These consist of 1 Senior Implementation Consult, and 2 more junior Implementation Consultants. As previously mentioned, there will be elements of travel involved in this role however this is a remote first role, with the only requirement to be in office about once a quarter.


This position can be split into three key areas; people management (as above), Project Management and delivery and lastly, strategy. This role will have strong elements of Project Management and you will need to ensure projects are appropriately planned and managed to ensure on time and on budget completion. You will additionally need to be proactive in communication with customers, arranging regular calls / site visits to build strong relationships.


This individual will most likely have a Professional Services background, ideally having worked for some sort of SaaS, ERP or software organisation and have dealt with software implementations. As this is a senior leadership role, you will have a lot of scope to make changes and ultimately have lots of autonomy.


Role duties and requirements

** Ability to develop and lead the Professional Services strategy and growth

** Project delivery of the software implementations, from start to finish

** People management responsibility including performance management, leave management, people issue management etc

** Own the customer relationship from a project perspective throughout new and subsequent projects including being the key business contact during project delivery

** Act as Account Manager for key Customers, managing customer relationships, resolving project issues and planning engagement strategy

** Set KPIs and SLAs

** Assemble, coordinate and schedule project teams; assigning individual responsibilities and ensuring effective performance


Your Experience

** A number of years in a Professional Services/Senior Project Management environment with the ability to - Resource and schedule projects, project plan & evaluate, managing / delivering customer comms throughout the project lifecycle, obtain project sign off & ensure customer satisfaction throughout project, project budget management

** Having managed a team of circa 3+

** A strong SaaS or Software delivery background, across software implementations

** Background in managing multiple projects, simultaneously

** Experience in a software company/ERP or manufacturing experience would be beneficial

** Ability to spot revenue generation opportunities via project delivery

** Strong stakeholder management skills


If you are interested in this role, please apply or call Hamish at Cathcart Technology for a chat.

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