Collections Advisor

2 weeks ago

Kettering, United Kingdom ACS Recruitment Solutions Ltd Full time
ACS Staffing Solutions arepartnering with a Kettering-based client seeking a proactive Collections Advisor to join their team on a full-time, permanent basis. This role will be pivotal in managing a portfolio of business accounts, coordinating collections on bad debt accounts, and providing valuable advice on collections issues.Key Responsibilities:
  • Manage receivables and collections, comprising 70% of the working week.
  • Resolve customer issues promptly to maintain high levels of customer satisfaction.
  • Report and track net losses to sales management for strategic decision-making.
  • Serve as the primary point of contact between the business and field-based representatives, fostering and nurturing relationships to promote the features and benefits of the credit program.
  • Educate franchisees on collection programs and policies.
  • Recommend legal action to management and execute necessary court follow-up actions.
  • Ensure collection procedures adhere to corporate policies and regulatory requirements.
  • Negotiate partial and extended payments with customers.
  • Develop strong business relationships with regional sales management and franchise sales force to achieve sales objectives.
  • Actively promote credit sales programs to field personnel, providing training and support as needed.
  • Handle client credit approval appeals and provide weekly forecasts to the management team.
Skills and Experience Required:
  • Previous experience in collections within a Financial Services environment is essential.
  • Professional telephone manner with the ability to communicate effectively.
  • Proficiency in Microsoft Office suite and other computer applications.
  • Strong written and verbal communication skills.
  • Proactive approach to problem-solving and customer relationship management.
Benefits:
  • Casual dress code
  • Company events
  • Company pension scheme
  • Free on-site parking
  • Private medical insurance
This role offers an exciting opportunity for a dynamic individual with collections experience to join a reputable company and contribute to their continued success. If you meet the criteria and are ready for a challenging yet rewarding role, we encourage you to apply, or call Kim in our Kettering team to discuss further.

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