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Transport Coordinator

3 months ago

Berkeley, United Kingdom Gap Personnel Full time

Hours

07:00 - 16:00 Additional hours may be required to as business demands dictate; some flexibility is required.

Vacancy Type

Permanent, Full Time.

Remuneration

Dependent on experience

Responsibilities

Reporting into the National Transport Manager, and the Site Manager, you will be expected to:

  • Communicate on the telephone with Customers and Hauliers in a polite and courteous manner
  • Organise and allocate "Delivered" orders to Haulage contractors in the most cost effective and efficient manner, ensuring that deliveries are made in accordance with our customers and business’s requirements
  • Work with the site manager using forward planning to ensure that daily despatch tonnages are achieved and maintained effectively and efficiently
  • Maintain regular contact with hauliers to resolve any issues, identify opportunities, improving service levels and efficiency’s
  • Comply with legislation and industry codes in relation to hazardous substances and all other requirements
  • Monitor haulage costs in conjunction with the Business Support Services team making comparisons of rates achieved locally and nationally
  • Ensure there are adequate numbers of haulage contractors to deliver and maintain site despatches
  • Ensure the national haulier database is maintained with accurate and up to date information
  • Chasing delivered orders to ensure product is delivered from site within the agreed time period
  • Update and maintain the national chasers system to ensure that all issues in relation to "delivered" orders are recorded
  • Update and maintain non-delivery reasons
  • Ensure goods are received and despatched accurately according to company procedures and protocols
  • Ensure accurate information is produced for Ship discharges (Site Dependant)
  • Ensure that all bookings are executed on a daily basis by regularly communicating with haulage companies, where booked loads have not been collected
  • Accurately confirm pick lists, following the return of the loading docket (pick list).
  • Assist with the despatch desk, ensuring Site Rules and requirements are provided to visiting haulage contractors.
  • Ensure the health and safety site rules are clearly explained to haulage contractors
  • Check legal compliance with required legislation (ADR documentation)
  • Ensure the weighbridge is operated in accordance with company procedures and policies, so that vehicles are weighed in and off site (Site dependent)
  • Update the Site Manager, Sales Support and Business Support Services on all transport related issues.
  • Assist colleagues on site or at other sites across the UK due to holiday, sickness or work load to ensure the smooth running of the national business (No travel required)
  • Train other office, Transport or despatch desk staff (Depending on Experience)
  • Adhere to company procedures in relation to all aspects of the IT systems, Business admin processes, procedures and policies
  • Carry out all other reasonable requests from line management

Skills Required

  • Excellent interpersonal and negotiation skills
  • Previous experience in a customer facing role
  • A can-do attitude is essential in this role, to ensure our customers receive a high level of service
  • An excellent telephone manner is essential, having the ability to communicate clearly at all levels and keep a calm presence within the office and on the telephone when under pressure
  • A good team member with the ability to work in a small onsite team, nationally with transport co-ordinators from other sites and the Business support services team
  • Accurate computer skills required to ensure the correct costs are set against the correct haulage contractor
  • Previous experience in a transport/haulage position is desired but not essential as training will be provided
  • Good general understanding of PC applications including Microsoft Word and Excel