Loss Prevention Investigator

2 months ago

Manchester, United Kingdom Waterstones Full time

Loss Prevention Investigator

Permanent

Based in Manchester


We are looking for a Loss Prevention Investigator to join our friendly and dynamic team here at Waterstones in Manchester.


What you will be doing


Working across our stores on Deansgate, The Arndale, Trafford Centre and Salford, you will be responsible for partnering with stakeholders internally to ensure the protection of colleagues, customers, property, and the business by ensuring that all physical security equipment is in working condition, following up on all workplace incidents and advising teams how best to respond to incidents that may involve violence. You will also be the main point of contact for external relationships with Greater Manchester Police.


  • Proactively investigate reported thefts, data, and missing stock to identify and apprehend offenders. Building criminal cases resulting in arrest and prosecution of offenders.
  • Use data and instore intelligence and Security Systems to identify and analyse trends and similarities across active cases and collaboratively work with the wider LPI team to glean and share information to identify and prosecute offenders.
  • To be a field based, security and shrink expert, working to identify potential risks/losses to reduce loss in your given area.
  • To coach and guide LPI’s in best practise in all aspects of the role.
  • To identify key risks within the wider business and develop a strategic case to present to the LPM for agreement.
  • To build business cases for new initiatives which would help grow the departments affectability and productivity.
  • As the Loss Prevention contact in your designated area, you will give advice and guidance to Senior RM’s Regional Managers, Cluster Leaders, Bookshop Managers and Booksellers on all aspects of Loss Prevention.
  • To prioritise and visit Waterstones, Foyles, and Blackwells stores in your remit on a need’s basis, based on risk to the business.
  • You will reduce shrinkage and cash loss by identifying risk in stores and providing solutions, coaching and support to store teams.
  • As a Senior LPI you will have a strong understanding and demonstrable experience in OSINT.
  • To establish professional working relationships with internal stakeholders, law enforcement and outside agencies to further reduce risk and loss to the business.


Initially this role will be looking after our Manchester based stores but will have the potential to grow and support our stores across the northwest.


What we need from you

  • Significant demonstrable experience dealing with shrink and crime resolution within a retail or Policing environment.
  • Knowledge of loss prevention policies and practices.
  • Knowledge of case building, the criminal justice system and its process, as well as judicial interventions: CBOs, civil recovery methods etc.
  • IT literate - Efficient in using a variety of platforms and software, including Microsoft Office, Outlook, In-house transaction monitoring software and intelligence sharing programs.
  • Knowledge on data mining best practises, industry standard investigation and interview techniques (PACE, WZ etc) preferable.
  • Experience mentoring and coaching LP team members.


Why work for Waterstones


At Waterstones, everything we do is about our customers, and we work hard to provide them with the best possible shopping experience, one that will make them want to visit time and time again. We strive to consistently deliver fantastic customer service, whether recommending a book or a gift, keeping our shops beautifully stocked, helping in our lovely Café W’s, or keeping the wheels turning efficiently behind the scenes. Working with us, you will get to use your expertise and enthusiasm to bring to our customers the irreplaceable pleasures of a good bookshop (including a virtual one).

In return, you will be working in a role that can make a real difference to Waterstones, work in a friendly and dynamic team and get to benefit from our excellent discount in shops and waterstones.com.

If you have the relevant essential experience and you are interested, we would love to hear from you.

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