Field Engineer

2 weeks ago

Bristol, Bristol, United Kingdom Telefónica Tech (EN) Full time

Telefónica Tech (part of the Telefónica Group) is a leading NextGen Tech solutions provider with a highly diversified team of over 6,000 exceptionally skilled employees and +60 nationalities.

We serve more than 5.5m customers every day in over 175 countries, with a global ecosystem of market-leading partners. Global strategic hubs: Spain, Brazil, the UK, Germany.

The Telefónica Tech UK & I hub has an end-to-end portfolio of market-leading services and develops integrated technology solutions to accelerate digital transformation through: Cloud, Data & AI (Adatis), Enterprise Applications (Incremental), Workplace Services and Cyber Security & Networking.

Values: Open, Trusted and Bold

  • HPE: Platinum Partner – FY23 UK & I Solution Provider of the Year
  • Palo Alto & Crowdstrike: part of our NextDefense Cyber Security Portfolio
  • Fortinet: Elite VIP Program – one of only 2 in the UK
  • AWS: Advanced Solution & Managed Service Provider Program
Job Description

As the first point of contact for customers, the Field Engineer plays a crucial role in determining customer needs and providing on-site technical support across various sites. This role requires proficiency in handling various technical tasks and equipment, ensuring effective service delivery and customer satisfaction across multiple sites.

Key Responsibilities:

  • On-Site Support and Triage:
    • Perform support and triage activities for Desk, Wall, and Floor ports.
    • Manage WAP ceiling ports and Equipment Room patching of access switches.
    • Support Shared Printers (GovPrint), Audio Visual Equipment, Room Booking Tablets, and Digital Signage.
  • Escalate incidents to the offsite team as required.
  • Assist with on-site diagnostics and resolution activities under the guidance of the offsite team.
  • Triage and log tickets with 3rd party vendors.
  • Network Equipment Installation and Support:
    • Assist with the installation and support of network equipment at customer premises.
    • Ensure service delivery within agreed time scales and company standards, including documentation.

Additional Responsibilities:

  • Adapt to changing circumstances and undertake additional duties as required, maintaining the general character and level of responsibility of the role.
Qualifications

Qualifications and Skills:

  • Technical proficiency in network and equipment support.
  • Strong problem-solving and diagnostic skills.
  • Excellent communication and customer service abilities.
  • Ability to work independently and as part of a team.
  • Flexibility to travel to various customer sites.
  • Security Clearance is a requirement based on customer needs.
Additional Information
  • Must have the right to live and work in the UK.
  • As this is a field engineer role, you must hold a full clean UK driver's license.
  • Must hold Security Clearance as a requirement of the customer.
  • Any offer would be conditional upon the successful candidate passing BPSS, SC and NPPV3 clearance.

We don't believe hiring is a tick box exercise, so if you feel that you don't match the job description 100%, but would still be a great fit for the role, please get in touch.

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