Strategic Payroll Manager
3 weeks ago
About the role
As a Strategic Payroll Manager for Moorepay you'll be responsible for handling a portfolio of clients, making decisions based on your knowledge and experience, delivering every aspect of the strategic payroll service. You will be a subject matter expert on our payroll and our systems, focused on service delivery and providing a great client experience.
In this role you'll work from our Swinton offices on a hybrid basis, Tuesday-Thursday office based with Monday & Friday working remotely.
Key responsibilities include:
- Managing a portfolio of clients, ensuring their payrolls are fulfilled timely, accurately and securely.
- Answering client queries about their Payroll or Moorepay systems via email and telephone, within service level agreements, striving for client advocacy and first contact resolution.
- Owning and taking responsibility for the client journey, always ensuring service excellence.
- Helping clients understand how best to use their Moorepay Software to support their business needs.
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Strategic Payroll Manager
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