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MangoDB Support Engineer

1 month ago

Leeds, Leeds, United Kingdom Athsai Full time

MongoDB Support Engineer

Employment Type

12 Months Fixed Term.

Job Location

Swindon, UK

Working Arrangements

2 Days Work from Office

Salary Range

GBP 65K PA.

Start Date

ASAP.

Eligibility

At the moment we can only consider applicants who does not require any visa sponsorship.

Job Description

Responsibilities:

  • Customer Support: Provide advanced technical support to customers using MongoDB v6 and v7, addressing complex issues and ensuring customer satisfaction.
  • Technical Expertise: Maintain deep knowledge of MongoDB architecture, configuration, and best practices for versions 6 and 7.
  • Problem Resolution: Troubleshoot and resolve issues related to performance, replication, sharding, and data integrity.
  • Best Practices: Advise customers on best practices for database design, performance tuning, and query optimization.
  • Documentation: Create and maintain comprehensive documentation for troubleshooting procedures, best practices, and customer solutions.
  • Collaboration: Work closely with development teams to identify and resolve bugs, and contribute to product improvements.
  • Training: Provide training and mentorship to junior support engineers and customers on MongoDB features and best practices.

Requirements:

  • Experience: 7 to 9 years of experience in database administration, with a focus on MongoDB.
  • Technical Skills: Proficiency in MongoDB v6 and v7, including experience with replica sets, sharding, and backup solutions.
  • Scripting: Knowledge of scripting languages such as Python, Bash, or PowerShell for automation and troubleshooting.
  • Operating Systems: Strong experience with Linux-based systems and familiarity with cloud environments (AWS, Azure, Google Cloud).
  • Problem-Solving: Excellent problem-solving skills and the ability to think critically and creatively to resolve complex issues.
  • Communication: Strong verbal and written communication skills, with the ability to explain technical concepts to non-technical stakeholders.
  • Certifications: MongoDB certification is a plus and Cloud experience is Additional Advantage.

Preferred Qualifications:

  • Additional Databases: Experience with other NoSQL databases or RDBMS.
  • Monitoring Tools: Familiarity with monitoring tools like Nagios, Prometheus, or Grafana.
  • Configuration Management: Experience with configuration management tools such as Ansible, Puppet, or Chef.

Work Environment:

  • Team Collaboration: Collaborative team environment with opportunities for professional growth and development.