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Team Leader
1 month ago
- Undertake performance management
- Review and take ownership for work allocation
- Motivating and providing day to day support and guidance
- Customer escalation handling if required
- Support and be the main conduit from the case handling team into the clients SMEs.
- Spotting potential complex queries / complaints and escalating where required.
- Strong managerial background within the Financial Services sectors ideally within a complaints department
- Excellent communication skills, to include fluent English both written and verbal.
- Excellent interpersonal and stakeholder management skills
- Numerate, analytical with excellent IT systems orientation including knowledge of Word and Excel.
- Flexible and dedicated with the desire to succeed.
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