Incident Manager

3 weeks ago

Knutsford, United Kingdom Barclays Bank PLC Full time

Embark on your journey with Barclays Technology as an Incident Manager. Here you will support service stability by helping manage a range of incidents ensuring that technical teams are focusing and coordinating their efforts to resolve. You will drive down customer incidents, reducing potential complaints and improving our overall service offering. Furthermore, you will identify common themes within incidents to pro-actively identify weakness and drive service improvement.

To be successful as an Incident Manager you should have experience in:

  • Understanding the incident lifecycle, Service First and other tools to enable analysis of incident volumes and trends. Engaging in complex analysis of data from multiple sources of information, internal and external sources such as procedures and practices (in other areas, teams, companies, etc) to solve problems creatively and effectively. 
  • Co-ordinating remediation activity with external vendors and internal business and technology teams to resolve incidents and prevent impact to customers
  • Stakeholder management and communication skills, relationship management of IT Services stakeholders, including identifying relevant stakeholders, and maintenance of the quality of external third party services.

Some other highly valued skills include:

  • Ability to manage IT Services projects, including driving successful research, and deliverance of integrated solutions to clients.
  • Ability to manage IT Services projects, including driving successful research, and deliverance of integrated solutions to clients.
  • Ability to consult on complex issues; providing advice to People Leaders to support the resolution of escalated issues.

You may be assessed on the key critical skills relevant for success in role such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills.

The role is based out of our Technology Centre in Knutsford, Cheshire.

Purpose of the role

To manage the IT Services department and set the strategic direction, provide support to the bank's senior management team, and to manage IT Service risk across the organisation management of IT Services to support the banks operations and representing Technology service performance with senior stakeholders and managing IT service risk across the organisation.   

Accountabilities

  • Development of strategic direction for IT Services, including the implementation of up-to- date methodologies and processes.
  • Management of the IT Services department, including oversight of IT Services colleagues and their performance, implementation of departmental goals and objectives, oversight of department efficiency and effectiveness.  .
  • Relationship management of IT Services stakeholders, including identifying relevant stakeholders, and maintenance of the quality of external third party services.
  • Development and implementation of policies and procedures for IT Services, implementation and adherence of control targets and standards, policies and procedures for IT Services, managing adherence to group SLAs and controls associated with core technology production activities in incident, problem, and change.
  • Management of IT Services risk, including identification of potential IT Services risks, development of strategies to mitigate those risks, and maintenance of alignment between the bank’s change and compliance functions.  .
  • Monitoring the financial performance of the IT Services department, including revenue, profitability, and cost control, driving value from any commercial agreements, strong management of any directly controlled costs etc.
  • Management of IT Services projects, including driving successful research and related product launches, and deliverance of integrated solutions to clients.
  • Effectively monitor and maintain the bank’s critical technology infrastructure and resolve more complex technical issues, whilst minimising disruption to operations.

Assistant Vice President Expectations

  • Consult on complex issues; providing advice to People Leaders to support the resolution of escalated issues.
  • Identify ways to mitigate risk and developing new policies/procedures in support of the control and governance agenda.
  • Take ownership for managing risk and strengthening controls in relation to the work done.
  • Perform work that is closely related to that of other areas, which requires understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function.
  • Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategy.
  • Engage in complex analysis of data from multiple sources of information, internal and external sources such as procedures and practises (in other areas, teams, companies, etc).to solve problems creatively and effectively.
  • Communicate complex information. 'Complex' information could include sensitive information or information that is difficult to communicate because of its content or its audience.
  • Influence or convince stakeholders to achieve outcomes.

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.

  • Incident Manager

    3 weeks ago

    Knutsford, United Kingdom CV-Library Full time

    Embark on your journey with Barclays Technology as an Incident Manager. Here you will support service stability by helping manage a range of incidents ensuring that technical teams are focusing and coordinating their efforts to resolve. You will drive down customer incidents, reducing potential complaints and improving our overall service offering....

  • Incident Manager

    3 weeks ago

    Knutsford, United Kingdom Barclays Bank PLC Full time

    Embark on your journey with Barclays Technology as an Incident Manager. Here you will support service stability by helping manage a range of incidents ensuring that technical teams are focusing and coordinating their efforts to resolve. You will drive down customer incidents, reducing potential complaints and improving our overall service offering....

  • Incident Resolution Specialist

    3 weeks ago

    Knutsford, Cheshire East, United Kingdom Barclays Bank PLC Full time

    About the RoleAs an Incident Manager at Barclays Technology, you will play a vital role in ensuring the stability of our services. Your primary responsibility will be to manage a range of incidents, working closely with technical teams to resolve them efficiently. This will involve driving down customer incidents, reducing potential complaints, and improving...

  • Strategic IT Services Manager

    2 weeks ago

    Knutsford, Cheshire East, United Kingdom Barclays UK Full time

    Barclays UK is seeking a highly skilled Strategic IT Services Manager to join its team. As a key member of the IT department, you will be responsible for managing service stability by coordinating incident response efforts and driving down customer incidents. Your expertise in analyzing data from multiple sources will help identify weaknesses and drive...

  • Cyber Security and Resilience Manager

    3 weeks ago

    Knutsford, Cheshire East, United Kingdom Barclays Full time

    This is an exciting opportunity within the Chief Security Office at Barclays. The focus is on understanding, preparedness, detection, and response to cyber threats and incidents to keep the bank, customers, clients, and colleagues safe, secure, and always on. Cyber Operations provides a global toolset that ensures confidentiality, integrity, and availability...

  • Security Operations Manager

    3 weeks ago

    Knutsford, Cheshire East, United Kingdom Securitas Security Services Full time

    About the RoleSecuritas Security Services is committed to providing a safe and secure environment for our employees, clients, and assets. We are seeking a dedicated and experienced Security Supervisor to oversee the security operations of our facilities, manage a team of security personnel, and ensure the protection of our property and personnel.Key...

  • Security Operations Manager

    2 weeks ago

    Knutsford, Cheshire East, United Kingdom Securitas Security Services Full time

    About the RoleSecuritas is a leading organisation in the Security Sector, committed to providing a safe and secure environment for our employees, clients, and assets. We are seeking a dedicated and experienced Security Supervisor to oversee security operations and manage a team of security personnel.Key Responsibilities:Supervise and coordinate the...

  • Health, Safety, and Environmental Manager

    4 weeks ago

    Knutsford, Cheshire East, United Kingdom Oliver Valves Full time

    HSE Manager RoleWe are a leading manufacturer for the oil, gas, and petrochemical industry, operating at a rapid pace and seeking to bring the best people into the organisation.As the HSE Manager, you will be responsible for ensuring compliance, developing, implementing, and supporting projects across departments and the company as a whole.Key...

  • Health, Safety, and Environmental Manager

    4 weeks ago

    Knutsford, Cheshire East, United Kingdom Oliver Valves Full time

    HSE ManagerWe are a leading manufacturer for the oil, gas, and petrochemical industry – as such, we operate at a rapid pace and are always looking to bring the best people into the organisation.As the HSE Manager, you will be responsible for ensuring compliance, developing, implementing, and supporting your own, departmental, and company-wide projects.Key...

  • Senior Health, Safety and Environmental Manager

    3 days ago

    Knutsford, Cheshire East, United Kingdom Oliver Valves Full time

    About UsWe are a leading manufacturer for the oil, gas and petrochemical industry – as such we operate at a rapid pace and are always looking to bring the best people into the organisation.Job DescriptionAs the Senior Health, Safety and Environmental Manager you will be responsible for compliance, developing, implementing and supporting your own,...

  • Application Support Amazon Credit Card

    5 months ago

    Knutsford, United Kingdom Barclays Full time

    **Application Support Amazon** **Knutsford** Barclays is one of the world's largest and most respected financial institutions, established in 1690, with a legacy of success, quality, and innovation. We offer careers that provide endless opportunity - helping millions of individuals and businesses thrive and creating financial and digital solutions that the...

  • HSE Manager

    1 month ago

    Knutsford, Cheshire East, United Kingdom Oliver Valves Full time

    HSE ManagerWe are a leading manufacturer in the oil, gas, and petrochemical industry, operating at a rapid pace and seeking exceptional talent to join our organization.As the HSE Manager, you will be responsible for ensuring compliance, developing, implementing, and supporting projects that drive HSE excellence across the organization.Key...

  • Senior Operations Manager

    4 weeks ago

    Knutsford, Cheshire East, United Kingdom Meridian Business Support Limited Full time

    Job Title: Deputy ManagerAbout the Role:We are seeking a highly skilled and experienced Deputy Manager to join our team at Meridian Business Support Limited. As a Deputy Manager, you will play a key role in assisting the Home Manager in the day-to-day operations of the nursing home, ensuring the delivery of high-quality care to our residents.Key...

  • Security & Compliance Team Lead

    6 months ago

    Knutsford, United Kingdom Custodia Full time

    **THIS IS A UK OFFICE BASED POSITION **SECURITY & COMPLIANCE TEAM LEAD** Custodia is a UK based company, founded in 2017, with wider presence in North America, Europe and Asia both directly and through strategic partnerships. The Security & Compliance Team Lead is a key role responsible for overseeing the security and compliance functions within an...

  • Director of Intelligence Analysis

    4 weeks ago

    Knutsford, Cheshire, United Kingdom Barclays Full time

    Identification of emerging security threats and the risks they pose to Barclays Operations.Assist JOC is the co-ordination/dissemination of information from day to day operations to crisis events.Ensure that Intel Products are fully assessed and QC’d to the highest standards across all areas within CSO.Management of security incidents including remediation...

  • HSE Manager

    3 weeks ago

    Knutsford, Cheshire East, United Kingdom Oliver Valves Full time

    HSE Manager - Compliance and Risk SpecialistAt Oliver Valves, we are seeking an experienced HSE Manager to join our team. As the HSE Manager - Compliance and Risk Specialist, you will be responsible for ensuring the company's compliance with all relevant health, safety, and environmental regulations. You will also be responsible for identifying and...

  • Cyber Threat Intelligence Lead

    3 weeks ago

    Knutsford, United Kingdom Barclays Bank PLC Full time

    This exciting opportunity within the Chief Security Office focuses on the understanding, preparedness, detection and response to cyber threats and incidents to keep to bank, customers, clients and colleagues safe, secure and always on. Cyber Operations provides a global toolset that ensures confidentiality, integrity and availability of the firm's...

  • Security Operations Manager

    3 days ago

    Knutsford, Cheshire East, United Kingdom Securitas Security Services Full time

    Job OpportunitySecuritas, a leading security services provider, is seeking an experienced Security Supervisor to oversee the safety and security of our facilities. This role requires strong leadership skills, excellent communication abilities, and a deep understanding of security protocols.The ideal candidate will have a background in security management,...

  • Data Loss Prevention

    5 months ago

    Knutsford, United Kingdom Barclays Full time

    **Data Loss Prevention Manager** **Knutsford** As a Barclays Data Loss Prevention Manager, you will get an exciting opportunity to support the Data Loss Prevention (DLP) Operations Senior Manager, with the development and operational delivery of new capabilities to enhance our existing toolsets. You will also be leading the 2nd & 3rd line analysis, triage,...

  • Cybercrime Intelligence Specialist

    4 weeks ago

    Knutsford, Cheshire East, United Kingdom Barclays Full time

    Cybercrime Intelligence SpecialistBarclays is seeking a highly skilled Cybercrime Intelligence Specialist to join our team. As a key member of our cybercrime intelligence team, you will be responsible for identifying, analyzing, and mitigating potential fraud threats.Key Responsibilities:Manage security monitoring systems to detect and prevent cyber security...