Operations Manager

Michael Kors is always interested in hearing from talented globally-minded individuals with a passion for fashion.If you enjoy working in a creative fast-paced environment then we would love to hear from youJob Title:Operations Manager - New Store OpeningsDepartment:Retail OperationsLocation:EMEAReports To:Field Operations DirectorEmployment Type:Full-TimePosition OverviewAs the Operations Manager for New Store Openings you will lead the end-to-end execution of new Retail Concession and Wholesale openings renovations and closures across the EMEA region. Youll be responsible for coordinating cross-functional teams managing timelines and ensuring operational readiness for each opening. This role is pivotal in delivering a seamless launch experience that reflects our brand standards and sets each store up for long-term successMain Responsibilities include but are not limited to:Project Management:Lead and manage the full lifecycle of new store openings renovations and closures from planning to post-launch reviewCollaborating with all internal and external stakeholders keeping them accountable and informed via (Team Project Planner) of expectations files trackers etc to ensure alignment and timely completionProvide regular updates to leadership on progress risks and resultsOperational and Customer Readiness:Ensure all operational elements (staffing training inventory systems compliance) are in place prior to openingLiaise with VP Retail on brand expectations for customer communication and events leading up to and post opening working with Marketing and Ecom teams to build excitement and customer events in-line with brand expectationsEnsure all licenses required for trading are initiated then handed over with clarityStore Team Support:Act as the primary point of contact for store teams during the pre-opening phase providing guidance and supportFocus on preparing the store team to operate as brand experts from minute oneWork with the District Manager to create the schedule for opening weeks and post-openingProcess Improvement:Continuously refine and improve the new store opening checklist and review process based on learnings and feedbackKeep tracker of missed opportunities for each project and carry out a post-opening review call/meeting with all stakeholders for all projects with focus on future project opportunities to improveQualifications & ExperienceProven experience in retail operations store openings or project managementStrong organisational and planning skills with attention to detailExcellent communication and stakeholder management abilitiesAbility to work in a fast-paced deadline-driven environmentProficiency in project management tools and Microsoft Office SuiteWillingness to travel as requiredBAU Tasks and Day-to-day Process:Receive H/O from REMeet VP Retail/President to understand expectationsKick-off project with all stakeholdersOversee design of store coordinating with relevant departmentsHost regular progress meetings to update each areaWork with DM and Ops Mgr to create trading schedulePlan for effective opening project week(s) for optimum efficiencyAt Capri we are all responsible for creating a diverse and inclusive workplace. We try to inspire change and growth within each other and believe success is a result that comes from our differences.Capri is proud to be an equal opportunity employer committed to inclusivity regardless of age sex sexual orientation gender identity genetic characteristics race color creed religion ethnicity national origin alienage citizenship disability marital status military status pregnancy or any other legally-recognized protected basis prohibited by applicable law. M/D/F/VRequired Experience:Manager Key Skills Six Sigma,Lean,Management Experience,Process Improvement,Microsoft Outlook,Analysis Skills,Warehouse Management System,Operations Management,Kaizen,Leadership Experience,Supervising Experience,Retail Management Experience: years Vacancy: 1