SMART Repair Technician

4 months ago

Norwich, United Kingdom Inchcape Retail Limited Full time

SMART Repair Technician - Norwich BMW

£32,611.44 (OTE £35,872.58) + Employee Benefits

Full-Time, 40 hours, Monday to Friday

Work on great cars, with great people.

As a Smart Repair Technician, you will be always thinking of how to achieve the highest standards in customer service, whilst ensuring that safety and quality are top of mind. As a Smart Repair Technician, you will support others in this busy environment and you will have the support of the brand to ensure that their knowledge and skills are up to date.

What we can offer you

  • 33 days’ annual leave, including bank holidays (pro rata)
  • The opportunity to buy additional holiday
  • Retail discounts that save you money every day
  • Gym discounts, cash healthcare plans, and a cycle-to-work scheme
  • Car discounts for new and used purchases and servicing
  • Flexible pension scheme and Sharesave scheme to grow your savings
  • Family-friendly policies that help you spend more time with the people that matter
  • A wellbeing programme to support you and your family
  • Ongoing recognition from your peers and leadership team
  • A community volunteering day

What you’ll do day to day

  • Carry out all repairs according to best practice procedures.
  • Meeting acceptable safety and quality standards
  • Interpret and implement technical instruction data
  • Use all paint mixing schemes and drying areas/equipment accurately for all paint repairs
  • Seek clarification from the Manager or Supervisor if a work order is not clear or seems incorrect
  • Complete assigned jobs within the estimated repair/paint times
  • Safeguard the customer’s vehicle and its contents while in the workshop
  • Ensure that all vehicles comply with safety standards when returned to customers
  • Ensure all work is completed safely and complies with retailer, manufacturer and industry guidelines
  • Fulfil all tasks to the customer’s complete satisfaction

Helpful skills and qualifications

Don’t worry about ticking off every single skill here - if you care about delivering great experiences as much as we do, we want to hear from you.

  • The knowledge of smart repairs/paint
  • The capability of working to the highest quality standards
  • Basic IT skills in order to use a tablet
  • Previous experience with smart repair and paint
  • Great team player and communication skills
  • Maintain high standards of house-keeping
  • Prior experience of working to efficiency targets
  • A full UK driving license

Who we are

Inchcape is a global automotive group that sells, services, and repairs the world’s best-known car brands, from Audi, Toyota, Volkswagen, and Lexus to BMW, Jaguar, Land Rover, and Mercedes-Benz.

But you don’t need to love cars to work with us - you just need to share our mission to create outstanding and trusted experiences for our customers, our partners, and our people. That’s why we believe Inchcape is for everyone.

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