Delivery Solutions Architect Manager

4 days ago

London, United Kingdom Databricks Full time

JOB ID: FEQ426R313Location: London UKAs a Delivery Solutions Architect Manager your role is to build and lead a team of Delivery Solution Architects (DSAs). You work in close collaboration with the Sales Pre-Sales Professional Services and Partners teams across the UK to shape the post-sales delivery strategy for our major customers and will report to the UK SSA & DSA leader.DSAs collaborate with sales and engineering teams to drive our customers adoption and growth. They guide complex customers to maximise platform value and ROI. This hybrid role combines commercial skills to foster customer relationships and drive growth with technical expertise across Databricks products. They are engaged at all organisational levels to drive adoption.Reporting to the Senior Manager Field EngineeringYour role will have 3 main pillars:People: Hire coach and support a diverse team able to ensure our customers success in their roadmap deliveryBusiness: You will contribute to the regions growth by positioning your teams services with our customers and generating a continuous pipeline of DSA subscriptions.Leadership: You will be the technical sponsor and thought leader for a number of selected customers.You and your team will contribute to the creation of assets to build the Delivery Solution Architect practice and improve effectiveness and consistency in working with customers.The impact you will have:Manage a diverse team of Delivery Solution Architects to achieve customer company and team goals (business value usage growth career growth and hiring)Assign accounts and distribute work across individuals for optimal customer coverage and team balanceInspire the team to be customer-obsessed by understanding customer goals their use cases and Databricks technologyPartner with Sales pre-sales and professional services teams to accelerate the growth of customersWork with teams to reduce customer risk and help your team with escalations.Lead team activities to monitor customer progress and forecast growthProvide input to grow and improve internal processes and customer success service offeringsPromote cross-functional programs plans and documentationWhat we look for:7 years of experience in a customer-facing roleExperience leading a team of pre- or post-sale consultants/solution architects technical account managers or customer success engineers.Experience in organisational and financial planning (e.g revenue forecast) on a team/department levelConversant with business issues our customers face today and likely big data use cases in different industriesRequired Experience:Manager Key Skills Organizational Management,Presentation Skills,Agile,SAFe,AWS,Solution Architecture,Conflict Management,Data Management,Scrum,Team Management,Pre-sales,Management Consulting Employment Type : Full Time Experience: years Vacancy: 1

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