Aftersales Manager

2 weeks ago


Oxford, United Kingdom Steven Eagell Group Full time

Aftersales Manager

Oxford


We have a fantastic opportunity for the right individual to develop a career within an industry with one of the highest global marketing spends and at a company representing the world’s largest automotive brand.


The Steven Eagell Group is an award-winning employer and Europe’s largest Lexus and Toyota retailer, with 44 locations across the South East, East of England and West Midlands. Our foremost objective is to offer complete satisfaction to every one of our valued customers.


We are currently expanding our business and are now offering an exciting opportunity to join the team, as Aftersales Manager, based at our Oxford branch. We will provide excellent training and genuine career progression opportunities in return.


❓Does this sound like you?

  • Experienced Aftersales Manager
  • Enjoy constantly meeting new people and building rapport and connections
  • Have strong communication skills and enjoy presenting ideas to others
  • Have management experience and wish to build on this
  • Have service department experience
  • Passionate about the automotive industry and want to work in the world’s biggest manufacturer


✅Responsibilities include (but are not limited to) :

  • Lead and oversee the service team, ensuring they understand the Toyota Experience and meet customer service targets.
  • Demonstrate and promote Toyota's brand values and the desired skills and behaviours.
  • Foster collaboration between the service team, sales, parts, and administration for excellent customer service.
  • Manage performance, set targets, and drive continuous improvement.
  • Oversee day-to-day operations, including workshop loading, labour sales, and adherence to key processes.
  • Continuously review and enhance service processes and systems for customer satisfaction and profitability.
  • Ensure timely customer follow-up calls and handle complaints in collaboration with other dealership teams.
  • Manage and develop team members, identify training needs, and address performance issues.
  • Participate in recruiting and provide advice on key issues.
  • Supervise warranty claims processing and sub-contract body shop operations.
  • Develop and implement local promotions, monitor marketing activities, and maintain customer contact.
  • Plan and manage resource requirements, including consumables and tools.
  • Supervise the service valeting team and drivers.
  • Determine goodwill gestures and customer discounts.
  • Collaborate with other teams to provide a seamless customer experience and follow up on sales opportunities.


Benefits:

  • 33 days annual leave including bank holidays
  • Yearly bonus
  • Company car
  • Employee discount
  • On-site parking
  • Sick pay
  • Bonus scheme


Privacy Notice:

At the Steven Eagell Group we take your privacy very seriously and will only use your personal information to administer the job application you submit to us. By submitting your contact data to us, you consent to us processing your personal data, in accordance with our Data Privacy Notice, and contacting you via these methods. You may optout at any time by emailing jobs@steveneagell.co.uk. If you don’t hear back from us within 2 weeks, please assume that your application has been unsuccessful. Thank you for your interest


  • Aftersales Manager

    4 weeks ago


    Oxford, United Kingdom Red House Recruitment Full time

    Our client, a Franchised Dealership in the Oxford area has a fantastic opportunity for an Aftersales Manager to join their team.On Target Earnings: Basic salary up to £55,000, with on target earnings of £70,000, company car provided & additional performance-based bonuses to increase earning potential. Further benefits to be discussed during interview....

  • Aftersales Manager

    4 weeks ago


    Oxford, United Kingdom Red House Recruitment Full time

    Our client, a Franchised Dealership in the Oxford area has a fantastic opportunity for an Aftersales Manager to join their team. On Target Earnings: Basic salary up to £55,000, with on target earnings of £70,000, company car provided & additional performance-based bonuses to increase earning potential. Further benefits to be discussed during interview....

  • Aftersales Manager

    4 weeks ago


    Oxford, United Kingdom Red House Recruitment Full time

    Our client, a Franchised Dealership in the Oxford area has a fantastic opportunity for an Aftersales Manager to join their team.On Target Earnings: Basic salary up to £55,000, with on target earnings of £70,000, company car provided & additional performance-based bonuses to increase earning potential. Further benefits to be discussed during interview....

  • Aftersales Manager

    2 weeks ago


    Oxford, United Kingdom Red House Recruitment Ltd Full time

    Our client, a Franchised Dealership in the Oxford area has a fantastic opportunity for an Aftersales Manager to join their team. On Target Earnings: Basic salary up to £55,000, with on target earnings of £70,000, company car provided & additional performance-based bonuses to increase earning potential. Further benefits to be discussed during interview....

  • Aftersales Manager

    2 weeks ago


    Oxford, Oxfordshire, United Kingdom Steven Eagell Group Full time

    Aftersales ManagerWe have a fantastic opportunity for the right individual to develop a career within an industry with one of the highest global marketing spends and at a company representing the world's largest automotive brand.The Steven Eagell Group is an award-winning employer and Europe's largest Lexus and Toyota retailer, with 44 locations across the...


  • Oxford, United Kingdom Octane Recruitment Full time

    Assistant Aftersales Manager VacancyOxfordSalary: Up to £40,000 Basic, £46,000+ OTEHours of Work: Monday to Friday 08:00-18:00, Saturday's (1 in 4)OC18052I am searching for an experienced Senior Service Advisor / Assistant Aftersales Manager to fill a position that has become available at our clients busy car dealership. Working in a busy department,...

  • Aftersales Manager

    2 weeks ago


    Oxford, United Kingdom Steven Eagell Group Full time

    Aftersales ManagerEnsure all your application information is up to date and in order before applying for this opportunity.OxfordWe have a fantastic opportunity for the right individual to develop a career within an industry with one of the highest global marketing spends and at a company representing the world’s largest automotive brand.The Steven Eagell...

  • Aftersales Manager

    2 weeks ago


    Oxford, United Kingdom Steven Eagell Group Full time

    Aftersales ManagerA high number of candidates may make applications for this position, so make sure to send your CV and application through as soon as possible.Oxford We have a fantastic opportunity for the right individual to develop a career within an industry with one of the highest global marketing spends and at a company representing the world’s...

  • Aftersales Manager

    2 weeks ago


    Oxford, Oxfordshire, United Kingdom Steven Eagell Group Full time

    Aftersales Manager Ensure all your application information is up to date and in order before applying for this opportunity. Oxford We have a fantastic opportunity for the right individual to develop a career within an industry with one of the highest global marketing spends and at a company representing the world’s largest automotive brand. The Steven...

  • Aftersales Manager

    2 weeks ago


    Oxford, England, United Kingdom Steven Eagell Group Full time

    Aftersales ManagerEnsure all your application information is up to date and in order before applying for this opportunity.OxfordWe have a fantastic opportunity for the right individual to develop a career within an industry with one of the highest global marketing spends and at a company representing the world’s largest automotive brand.The Steven Eagell...

  • Aftersales Manager

    2 weeks ago


    Oxford, Oxfordshire, United Kingdom Steven Eagell Group Full time

    Aftersales Manager We have a fantastic opportunity for the right individual to develop a career within an industry with one of the highest global marketing spends and at a company representing the world’s largest automotive brand. The Steven Eagell Group is an award-winning employer and Europe’s largest Lexus and Toyota retailer, with 44 locations...

  • Service Manager

    4 weeks ago


    Oxford, United Kingdom KPI People Full time

    **Service Manager - Oxford -** **Basic Salary -£40,000 -** **OTE - £55,000 -** **Company Car -** **Extensive Benefits Package -** Our client, a busy franchised main dealership, in Oxford the requirement for an experienced Service Manager / Aftersales Manager to join their established and high performing Aftersales team. **Responsibilities** As a Service...


  • Oxford, United Kingdom Performance Resourcing Full time

    **Vehicle Warranty Administrator - Divisional Role** Oxford, Oxfordshire £27,000 Basic Salary Plus bonusses. - Monday to Friday - This role would suit an Automotive Service Advisor or Administrator_ - We are recruiting for a _ **Vehicle Warranty Administrator** _to fill this exciting role working for a Franchised _**Car Dealer Group**_ _in the _**Oxford...


  • Oxford, United Kingdom Wrightbus Full time

    To construct, control and facilitate the provision of a high quality after sales service to the Wrights customer base and be instrumental in Wrightbus becoming established as the preferred supplier of bus products.Key Tasks:Management and ongoing development of aftersales service support.Act as the interface between Wrightbus and the customer.Delivery of...

  • Parts Manager

    2 weeks ago


    Oxford, Oxfordshire, United Kingdom Pembrook Resourcing Full time

    Job DescriptionParts Manager Pembrook Resourcing are currently seeking a Parts Manager to join their client's aftersales department, as a Parts Manager you will play a key role, ensuring the parts department runs smoothly and efficiently.Essential Requirements -You will possess excellent technical knowledge gained in the retail motor industry, as well as...

  • Service Manager

    2 months ago


    Oxford, United Kingdom Pembrook Resourcing Full time

    Service Manager Pembrook Resourcing are currently recruiting on behalf of their client a service manager to join their busy aftersales team. The role - The successful candidate will take leadership and management of the service team for this well-established centre, your key objective will be to drive the performance of the service department in order to...

  • Service Advisor

    2 weeks ago


    Oxford, Oxfordshire, United Kingdom kream Group ltd Full time

    We are looking for an SERVICE ADVISOR to join a main dealer based in Yeovil. You will be the first point of contact for all Aftersales customers, providing a warm, professional welcome and processing service, repair, maintenance and warranty bookings. Efficiency, alongside a top-quality customer service, will be your priorities. Key activities will...


  • Oxford, Oxfordshire, United Kingdom Wrightbus Full time

    To construct, control and facilitate the provision of a high quality after sales service to the Wrights customer base and be instrumental in Wrightbus becoming established as the preferred supplier of bus products. Find out more about the daily tasks, overall responsibilities, and required experience for this opportunity by scrolling down now. Key...

  • Product Genius

    3 weeks ago


    Oxford, United Kingdom Performance Resourcing Full time

    **Product Genius** Oxford, Oxfordshire £25,000 - £40,000 OTE/annum once qualified We are recruiting a **Product Genius **for a **Franchised Car Dealership** in the **Oxford area**. the role is to create an exceptional customer experience in-branch and help customers get excited about our products. **Your role** "Our **Product Geniuses** are devoted to...

  • Warranty Executive

    4 weeks ago


    Oxford, United Kingdom Marshall Motor Group Full time

    **Warranty Executive**: Job description **Represent a leading Automotive brand whilst working for Automotive Management "Dealer Group of the Year" 2021** **“Marshall Motor Group have recently been named Employer of the Year at the 2021 Motor Trader Awards, the 2nd year in row we’ve been recognised in this way”** **The Role** We are currently...