Customer Service Representative

2 weeks ago

Epsom, United Kingdom Gold Group Ltd Full time

Job Title: Customer Service RepresentativeLocation: Epsom, SurreySalary: £25k + Benefits + Training

Are you passionate about delivering exceptional customer experiences? Ready to embark on a rewarding career in the dynamic world of financial services? Look no further - this opportunity as a Customer Service Advisor is tailored for you

Job Description: Provide efficient and effective administration and customer service of Mortgage and Savings Accounts.

The work is varied consisting of telephone and administration-based work, providing first class customer service to existing customers on both mortgage and savings products.

This is an ideal opportunity for someone looking for a new and varied challenge.

This is a full-time role comprising 37.5 hours a week, worked Monday to Friday on a shift basis between the hours of 8.00am to 5.30pm.

You will also be required to work one Saturday a month, between the hours of 9.00am to 12.00pm, for which an additional allowance is paid.

The role is split 50/50. So, in the morning the team are split in 2 where one half of the team take the phone calls whilst the other work through the admin and then in the afternoon they swap.

When experiencing a high volume of calls, the representatives who are doing the admin will need to keep an eye on the phones and jump on the phones when the call queues are increasing. And then once the calls have decreased, they can go back to their admin.

Impactful Role: As a Customer Service Advisor in the financial services sector, you'll play a pivotal role in assisting clients with their inquiries, ensuring their financial needs are met with precision and care.Growth Potential: Join a company that values your professional development, who provide extensive training and growth opportunities, empowering you to excel in your career.Dynamic Environment: Experience the thrill of a fast-paced environment, where each day presents new challenges and opportunities. Your problem-solving skills will shine as you navigate diverse customer scenarios.Team Collaboration: Work alongside a passionate and supportive team that thrives on cooperation. Your insights will contribute to a collective effort to deliver top-notch financial solutions.Client Satisfaction: Help us maintain our reputation as a customer-centric financial services provider. Your dedication to customer satisfaction will be the cornerstone of our success.

Customer Service Representative Benefits:

  • 22 days holiday + 8 Bank Holiday (Holiday's increase to 27, 1 additional day per year worked)
  • Healthy contributed pension
  • Training and development
  • Access to a number of financial based products
  • Dress down Fridays

What You'll Bring

Exceptional Communication: Your clear and effective communication skills will create positive interactions, building trust and rapport with clients.Financial Acumen: While you don't need to be a finance expert, even better if have a basic understanding of financial services will help you navigate customer inquiries more effectively.Empathy: Your ability to understand clients' perspectives and tailor solutions to their needs will set you apart as a Customer Service Advisor.Problem-Solving: Quick thinking and adaptability will be your allies as you find solutions to unique customer challenges.

Customer Service Reprasentative Requirements

  • Strong phone etiquette and communication skills
  • Good keyboard and IT literacy (including the
  • use of Microsoft Office, Outlook, Word and Excel)
  • Previous customer service with at least 1 years' experience of working in a call centre
  • Previous telephone-based sales experience within a bank, building society, insurance or other relevant environment would be a bonus

Join The Team Today

Step into the world of financial services and make your mark as a Customer Service Advisor. Unlock a future filled with growth, fulfilment, and the chance to make a real difference in people's lives.Ready to embark on this exciting journey? Apply now to become a part of a dedicated team and begin your transformation into a Customer Service Advisor in the financial services industry.

For inquiries, contact Hannah Vincent on

Don't miss out on this exceptional opportunity to shape your career while being a trusted resource for clients in financial services.

Apply today and take the first step toward a brighter future

Services advertised by Gold Group are those of an Agency and/or an Employment Business.We will contact you within the next 14 days if you are selected for interview. For a copy of our privacy policy please visit our website.

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