Night Accommodation Worker Homelessness

Are you passionate about making a difference in the lives of people Do you have a background in youth work social services or working with peopleWould you like to play a crucial role in ensuring housing sites are safe secure and welcoming overnightAre you able to deliver a high level of customer serviceOne YMCA runs high-quality housing services. The role of Night Support Worker is part of a committed night team working in our service in Borehamwood.This is an exciting opportunity to develop your career in an ambitious sector-leading organisation where your contributions will be valued.About The Role You will have experience supporting vulnerable people and may have experience in security and building safety. You will act as the first point of contact during night hours and offering a first-class welcoming and professional service to our residents You will be responsible for the safety and security of the service and building at night including responding to incidents monitoring CCTV and offering help and support to residents with a variety of needs. Provide high quality customer service including answering telephone calls and dealing with resident queries/issues Support and talk to residents who request help or may be experiencing distress Diffuse any situations that may arise between or in relation to residents escalating where necessary to the on-call managerThis is an exciting time to be joining One YMCA as we embark on an ambitious plan to grow our housing service and double the impact we have across all our accommodation sites.In 2020/21 we provided over 185030 nights of safe and secure accommodation to those most in need. Providing considerably more than just accommodation our highly experienced support and complex-needs team deliver over 23000 housing-related support sessions each year through which our housing team were able to support a total of 992 vulnerable individuals to escape homelessness and rough sleeping with 463 of our residents being helped to move-on positively into their own long term settled accommodation.If you feel that you have the necessary skills and experience to foster a culture of excellent customer service genuine care for residents a strong sense of team spirit to maximise outcomes / increase the impact for residents we would welcome your application.Hours per week: 42 hours a week 2000 - 0800 on a rolling rota of 4 days on and 4 days off including weekends and bank holidays.Important: We do not provide visa sponsorship; you must be eligible to work in the UK. You must reside in the UK for the duration of your employment and provide Right to Work evidence.As some of our roles involve working with vulnerable members of society this position may require a Basic or Enhanced Criminal Disclosure which will be conducted once a conditional offer is madePrevious Applications: We welcome applications from all qualified candidates. However if you have applied for a similar role within the last 6 months and were not successful please consider whether your experience has developed further before reapplyingAccessibility & Adjustments: We are committed to making reasonable adjustments throughout our recruitment process and will strive to be as accommodating as possible. Please inform us in advance of any arrangements you may need to fully participate in the process.At One YMCA we are an inclusive organisation and actively promote equality of opportunity for all with the right mix of talent skills and potential. We do not discriminate on the basis of Age Disability Gender Reassignment Marriage/Civil Partnership Pregnancy/Maternity Race Religion/Belief Sex and/or Sexual Orientation. We encourage applications from all backgrounds communities and industries and are committed to having a team that is made up of diverse skills experiences and abilities.This is a Full Time role.Hours per week: 42Working Pattern: 4 on 4 offAbout UsOne YMCA and its subsidiaries the Early Childhood Partnership (ECP) and Signpost are on an exciting journey to double our impact by 2025. We are over half way through an exciting new strategy launched in the first hour of the new decade via email where all staff and volunteers were invited to put themselves forward to apply and attend an intensive three-day Kickstarter Event.By the end of these three days there was a brilliantly multi-faceted set of themes and ideas which formed the starting point for the rest of the Mission 25 process to build on. The aim of Mission 25 is to give every staff member and volunteer the opportunity to play their part in shaping the strategy to do more and better together so that we double our impact by 2025. We deliver a vast array of services across Herts Beds and Bucks that reach over 135000 individuals annually.These include: Provision of over 700 units of accommodation for homeless people Move on accommodation for individuals moving onto independent living Housing and practical/emotional support for young asylum seekers Community HUBs hosting a range of activities and meeting space hire Childcare provision in Hertfordshire Family support through a network of childrens and family centres covering Hertfordshire and Bedford Therapeutic and non-therapeutic support for male and female victims of domestic abuse and their children Independent sexual violence services across Bedfordshire Luton and Hertfordshire Domestic abuse perpetrator reform programmes across Bedfordshire Youth services offering emotional wellbeing support and youth club opportunities for 11-19 year olds alongside our National Airplay programme funded by the RAF Benevolent Fund A community gym where everyone can enjoy the benefits of physical exercise Our values remain at the forefront of how we operate as a charity and it is important to us that all staff and volunteers can fully buy in to our ethos.The BenefitsBenefit 4Benefit 5Benefit 6 About UsOne YMCA and its subsidiaries the Early Childhood Partnership (ECP) and Signpost are on an exciting journey to double our impact by 2025. The aim of Mission 25 is to give every staff member and volunteer the opportunity to play their part in shaping the strategy to do more and better together so that we double our impact by 2025. We deliver a vast array of services across Herts Beds and Bucks that reach over 135000 individuals annually.Our dedicated Housing teams provide safe affordable places to live that feel like home and focus on community spirit and togetherness. Our approach to support is based on strengths and our residents are always at the core of their own support plans. The support they receive reflects their aspirations to access education training employment and volunteering their future housing needs and addresses any physical and mental wellbeing needs. Our aim is to empower residents to gain the tools and skills that enable stability independent living promising futures and connection to their communities. Currently we provide housing services and supported living across 12 different districts in Hertfordshire Bedfordshire and Buckinghamshire and we are actively recruiting new staff to help even more vulnerable people in the community changing and saving their livesOne YMCA are known for the delivery of the Dynamic pathway to independence. The dynamic pathway to independence is a seamless continuous movement towards independence with each resident a journey which is planned out on a person centric basis towards full independence which is split into 5 distinct phases.We deliver a vast array of services across Herts Beds and Bucks that reach over 135000 individuals annually.We deliver a vast array of services across Herts Beds and Bucks that reach over 135000 individuals annually.These include: Community HUBs hosting a range of activities and meeting space hire Childcare provision in Hertfordshire Family support through a network of childrens and family centres covering Hertfordshire and Bedford Therapeutic and non-therapeutic support for male and female victims of domestic abuse and their children Independent sexual violence services across Bedfordshire Luton and Hertfordshire Domestic abuse perpetrator reform programmes across Bedfordshire Youth services offering emotional wellbeing support and youth club opportunities for 11-19 year olds alongside our National Airplay programme funded by the RAF Benevolent Fund Our ValuesWe champion RESPECT so everyone can belongWe show COMPASSION so everyone can contributeWe inspire GROWTH so everyone can thrive Current BenefitsHealth Cash PlanCovers healthcare expenses from optical and dental care to therapy treatments. Shared pot for children included.EAP & DoctorlineConfidential help and advice line (24 hours) on medical legal and domestic issues.Rewards & DiscountsSpecial offers from hundreds of leading online and high street retailers & Discounts on gym memberships.Birthday and Wellbeing day offOne day additional leave day for every year of service up to 5 days.Leave & SupportSupport for your child IVF treatment and through challenging times.Career Pathway Training & Development with a clear pathway for you to grow.Documents Key Skills Internal Control,Academics,Corporate Marketing,Autocad,Java,Arbitration Employment Type : Unclear Experience: years Vacancy: 1