Field Service Engineer

4 weeks ago

Reading, United Kingdom inurface media Full time

Field Service Engineer

Brand: inurface media

Job title: Field Service Engineer

Job level: 2

Dept: Operations


Company Overview

The iuf group creates unbelievable digital experiences in physical spaces, focussing on retail, brand experience and attractions. Combining an in-house technology platform with a huge range of hardware to help brands communicate best to their customers, visitors, fans – you name it


We’re looking for A-star players to join our growing organisation and help take the business to new heights.



Role Overview

As a Field Service Engineer, you will play a crucial role in maintaining a wide range of high-tech equipment including LED, LCD and Audio in environments such as retail, outdoor and corporate. The role will involve using your technical expertise, to identify, solve and report on faults raised.


Role Responsibilities

  • To maintain a wide range of technical hardware including LED, LCD and audio equipment
  • Ensuring the completion of accurate on-site reports detailing root cause analysis
  • When appropriate, conduct site surveys, ensuring key information is captured and fed back to the business as required
  • Interpret written directives, including drawings, schematics and other technical documentation
  • Carry out PPM (Preventive Maintenance Visits) ensuring PPM reports are filled out accurately
  • Support when required with installations and service projects
  • Being the face of the company whilst onsite, you’ll deliver a top class solution to the standard of the customer
  • First Time Fix mentality – the ability to logically diagnose, repair and report back on faults


Person Specification

  • Competent in fault finding LED/LCD and audio hardware
  • Competent IT knowledge (Outlook / Microsoft office)
  • Experience working with AV equipment (LCD/ LCD / Audio)
  • Work with initiative, on your own, or as part of a team
  • Ability to plan day, and feedback to desk staff issues / changes in planned works for that day
  • Fault finding experience with the ability to use testing tools such as network testers, multimeters etc
  • Great people skills, with a customer focused attitude, having the ability to work under pressure
  • Organized, punctual and professional
  • Full UK driving licence
  • CSCS/ECS Certification is desirable
  • IPAF 3a and 3b MEWPS is desirable
  • Based around Swindon/M4 Corridor to effectively service South West clients


What can you expect in return?

We're strong believers in a good company culture, which is why we offer a mix of staff perks.

  • Cycle to work scheme
  • An extra day holiday for your birthday
  • £50 for a birthday treat
  • Values champion of the quarter (£200 to the member of staff best embodying the values each quarter)
  • 2 x year staff away day/party
  • Regular social outings
  • Achievers club - voted for by the people, 5 team members will go away each year to celebrate their hard work for the company

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