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Dynamics 365 CE Functional Consultant

2 months ago

Glasgow, United Kingdom Innovative Tech People, Inc. Full time

Exciting Opportunity:


Dynamics 365 CE Functional Consultant (Remote, Greenfield Project)

6 - 12-month contract


We're seeking a dynamic D365 CE Functional Consultant who is strong in the Customer Service Module to join an enterprise end-user on a fully remote basis. This is a unique chance to be at the forefront of a greenfield project.


What We Need:


  • Proven expertise in D365 Customer Engagement (CE)]
  • Experience of Dynamics 365 Customer Service business application, specifically in Customer Service environments
  • Customer Service and case management experience
  • A strong track record in delivering exceptional customer service
  • Ability to translate complex requirements into clear, user-friendly solutions
  • Microsoft Power Platform experience
  • Configuration of Tables, Views and Forms to support the Customer Services processes
  • Configuration of Business Process Flows within the context of CRM
  • Configuration of Security Roles
  • Configuration of Workflows and Power Automate Flows


What You'll Do:

- Lead the implementation of D365 CE modules

- Collaborate with stakeholders to understand their vision and requirements

- Design, configure, and optimize D365 CE to enhance customer service operations

- Provide training and support to ensure seamless adoption


  • Why Join?

- Be part of a cutting-edge, greenfield project

- Work remotely with a flexible schedule

- Join a supportive team that values innovation and collaboration




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