Service Operations Manager

3 days ago

Portadown, United Kingdom Kingspan Water & Energy Full time

Kingspan Water & Energy, part of the Kingspan Group PLC, strives to be the industry leader in driving global change in the design and manufacture of sustainable ways of storing and protecting water and energy. We provide expert environmental solutions for high performance buildings and infrastructure including: Water Management Solutions, Diesel, AdBlue, Oil and Agri storage solutions, Hot Water Cylinders, Service and Telemetry. Using innovative technology, we manufacture, develop, install and service sustainable building solutions designed to protect our environment. We pride ourselves on delivering first class customer service across our key stakeholders – distributors, installers, specifiers and commercial and domestic end users.


About the role


Service Operations Manager is responsible for scheduling department and engineer operational tasks as outlined by the engineer manager UK and Ireland and Service Business. The Service Operations Manager is responsible for supporting the engineer manager UK and Ireland and GB wastewater manager on the day to day operations of the engineering team as outlined on key responsibilities and responsible for the management of the scheduling department.


Key Responsibilities


  • Analyse service delivery processes, route management and engineering activity to identify changes and efficiency improvements.
  • Work with other departments to improve systems and make scheduling more efficient though automation.
  • Assist Engineer Management with daily and weekly reporting to monitor engineer performance.
  • Manage and maintain the engineer fleet with the engineer management and keep engineering fleet information up to date.
  • Management of the scheduling department and delivering KPIs as outlined by the service business.
  • Manage the engineer lone working portal and ensure its keep up to date and report daily to engineer management on any non-conformance.
  • Support the Senior scheduler on the day to day running of busy scheduling department.
  • Assist Engineer Management with high level HR related issues when required.
  • Review NPS feedback for engineering and scheduling department and put actions plans in place to improve customer service delivery and feedback to engineer and scheduling management teams.
  • Record Engineer Holidays/Sick and Leave and check and submit engineer payroll on monthly basic.
  • Ensure Company lead time targets are achieved and reports any short falls to engineer manager or coverage issues.
  • Ensure planned maintenance targets are met and planned in line with customer service contract.
  • Provide Weekly updates to engineer manager on scheduling performance and engineer productivity.
  • Completed month end reports and presentations for engineer management as requested.
  • Meet with management and advise on areas of improvement to improve productivity.
  • Feedback any engineering or sub-contractor related issues to engineer managers.
  • Participate in projects as required to bring about continuous improvement within the service department.
  • Maintain and promote a compliance culture throughout the organisation in order to ensure the highest levels of integrity, honesty and professionalism.
  • Promote the highest possible standards of health, safety, environmental, quality and product compliance, ensuring that compliance is an integral part of the business and our requirements and procedures.


Experience & Knowledge


  • Previous experience working within a logistics/scheduling role
  • A working knowledge of LN or alternative scheduling software
  • Supervisor Experience and proven record on delivering performance results and working under pressure.


Abilities & Skills


  • Excellent planning skills
  • Experience using (Outlook, Word, Excel and PowerPoint )
  • Excellent customer care and communication skills
  • Well organised with a good attention to detail
  • Ability to prioritise workload and work well under pressure


Kingspan is an equal-opportunity employer. We encourage applications from candidates of all backgrounds and experiences.

  • Service Operations Manager

    2 days ago

    Portadown, United Kingdom Kingspan Water & Energy Full time

    Kingspan Water & Energy, part of the Kingspan Group PLC, strives to be the industry leader in driving global change in the design and manufacture of sustainable ways of storing and protecting water and energy. We provide expert environmental solutions for high performance buildings and infrastructure including: Water Management Solutions, Diesel, AdBlue, Oil...

  • Service Operations Manager

    3 days ago

    Portadown, United Kingdom Kingspan Water & Energy Full time

    Kingspan Water & Energy, part of the Kingspan Group PLC, strives to be the industry leader in driving global change in the design and manufacture of sustainable ways of storing and protecting water and energy. We provide expert environmental solutions for high performance buildings and infrastructure including: Water Management Solutions, Diesel, AdBlue, Oil...

  • Operations Manager

    3 weeks ago

    portadown, United Kingdom IOTA Full time

    Legionella Operations Manager | Portadown -  Close to town centre, good rail and bus links | Full Time | 40 Hours per week | Hybrid and flexible | £35,000 to £40,000 depending on experience Are you ready to dive into a dynamic role where your technical skills and passion for safety make a real difference?Our client is on the lookout for a Legionella...

  • Operations Manager

    2 weeks ago

    Portadown, United Kingdom IOTA Full time

    Legionella Operations Manager | Portadown - Close to town centre, good rail and bus links | Full Time | 40 Hours per week | Hybrid and flexible | £35,000 to £40,000 depending on experience Are you ready to dive into a dynamic role where your technical skills and passion for safety make a real difference?Our client is on the lookout for a Legionella...

  • Service Operations Manager

    2 days ago

    Portadown, Northern Ireland, Craigavon, United Kingdom Kingspan Water & Energy Full time

    Kingspan Water & Energy, part of the Kingspan Group PLC, strives to be the industry leader in driving global change in the design and manufacture of sustainable ways of storing and protecting water and energy. We provide expert environmental solutions for high performance buildings and infrastructure including: Water Management Solutions, Diesel, AdBlue, Oil...

  • Operations Manager

    1 month ago

    Portadown, United Kingdom Cameron Clarke Associates Full time

    Legionella Operations Manager | Portadown -  Close to town centre, good rail and bus links | Full Time | 40 Hours per week | Hybrid and flexible | £35,000 to £40,000 depending on experience Are you ready to dive into a dynamic role where your technical skills and passion for safety make a real difference?Our client is on the lookout for a Legionella...

  • Operations Manager

    4 weeks ago

    Portadown, United Kingdom Cameron Clarke Associates Full time

    Legionella Operations Manager | Portadown -  Close to town centre, good rail and bus links | Full Time | 40 Hours per week | Hybrid and flexible | £35,000 to £40,000 depending on experience Are you ready to dive into a dynamic role where your technical skills and passion for safety make a real difference?Our client is on the lookout for a Legionella...

  • Service Assistant

    3 weeks ago

    Portadown, United Kingdom British Red Cross Full time

    **Service Assistant** **Location**:Annagh Business Centre, Tandragee Road, Portadown** **Hours: 20 per week** **Salary: £21,840 per annum based on 35 hours per week (£12,480 per annum for 20 hours per week)** **Contract Type: Permanent** **_Are you _**_enthusiastic and people-focussed and would love to play a vital role in helping vulnerable...

  • Production Operative

    3 weeks ago

    Portadown, United Kingdom Pro Global HR Full time

    **Pro Global are delighted to be supporting our client, a leader in the processing & packaging of desserts to source a team of enthusiastic Production Operators!** **Pay**:Weekly every Friday, **£10.50 per hour** **Shifts**: **Option 1- **6:30am to 3pm, Monday to Friday (early) **Option 2- **3pm to 11pm, Monday to Friday (late) **Role...

  • Cleaning Operative

    4 weeks ago

    Portadown, United Kingdom Robinson Services Ltd Full time

    **CLEANING OPERATIVE** **Location - Portadown** **Hours of work - 15 hours a week** **Days & times of work - Monday - Friday 09:30am -12:30pm** **Hourly rate -£10.42** No experience necessary as full training will be provided The main purpose of the role for the cleaning operative is to ensure that their allocated area is cleaned to the required...

  • Service Advisor

    3 weeks ago

    Portadown, United Kingdom N I Trucks Ltd Full time

    **Job Description - Service Advisor Portadown** NI Trucks Limited is the Iveco Commercial Vehicle Dealership for Northern Ireland. We specialise in New & Used Truck Sales, along with their servicing and parts. Our aftersales also covers all makes of commercial vehicles. As a Service Advisor at our Portadown site, you’ll be a key point of customer contact...

  • Machine Operative

    3 weeks ago

    Portadown, United Kingdom RiverRidge Full time

    **MACHINE OPERATIVE** **Full time / Permanent / Ref: MOPD/04/24** **Location**: 91 Moy Road, Portadown **Shifts**: to be discussed at interview Monday to Friday (inc. Saturdays, when required) ***Due to our continual growth, we are looking to appoint a **Machine Operative** for the _rotational day shift_, in our Materials Recovery Facility (MRF), at our...

  • Machine Operative

    2 weeks ago

    Portadown, United Kingdom RiverRidge Full time

    **MACHINE OPERATIVE** **Full time / Permanent / Ref: MOPD/05/24** **Location**: 91 Moy Road, Portadown **Shifts**: to be discussed at interview Monday to Friday (inc. Saturdays, when required) Due to our continual growth, we are looking to appoint a **Machine Operative** for the _rotational day shift_, in our Materials Recovery Facility (MRF), at our...

  • Machine Operative

    6 days ago

    Portadown, United Kingdom RiverRidge Full time

    **Location**: 91 Moy Road, Portadown **Shifts**: Day shift (40hrs/week) Monday to Friday (inc. Saturdays, when required) **Shift patterns will be discussed at interview** Due to our continual growth, we are looking to appoint a **Machine Operative** for the _rotational day shift_, in our Materials Recovery Facility (MRF) at our RiverRidge site in...

  • Machine Operative

    2 months ago

    Portadown, United Kingdom Alison Gray Recruitment Full time

    Our client, based in Portadown is seeking a Machine Operator to join their busy and expanding Recycling Centre. Telescopic Forklift, Counterbalance Forklift, Digger or Loading shovel **Please be aware that you will be working in an environment with rubbish/recycling.** **Shift Pattern**: - Week 1: Monday - Friday 6am to 3pm - Week 2: Monday - Friday...

  • Machine Operative

    4 weeks ago

    Portadown, United Kingdom Alison Gray Recruitment Full time

    Our client, based in Portadown is seeking a Machine Operator to join their busy and expanding Recycling Centre. Telescopic Forklift, Counterbalance Forklift, Digger or Loading shovel **Please be aware that you will be working in an environment with rubbish/recycling.** **Shift Pattern**: - Week 1: Monday - Friday 6am to 3pm - Week 2: Monday - Friday...

  • General Operative

    4 weeks ago

    Portadown, United Kingdom McElroy Resourcing Full time

    **General Operative** Our client, a leading company, is in search of a **general operative** to join their expanding team. **Key Responsibilities**: - Putting up safety signs, ladders, and barriers - Cleaning and maintaining equipment - Driving dump trucks, forklifts, and other machines - Operation of packaging plant - Pre-packing of products for...

  • Machine Operative

    4 days ago

    Portadown, United Kingdom RiverRidge Full time

    **Location**: 91 Moy Road, Portadown **Shifts** **(Alternative Shifts)**: Week 1: 6am-3pm/ Week 2: 12noon-9pm Monday to Friday (inc. Saturdays, when required) Due to our continual growth, we are looking to appoint a Machine Operative for the _rotational day shift_, in our Materials Recovery Facility (MRF), at our RiverRidge site in Portadown. **Roles and...

  • Machine Operative

    3 weeks ago

    Portadown, United Kingdom RiverRidge Full time

    **Location**: 91 Moy Road, Portadown **Shifts** **(Alternative Shifts)**: Week 1: 6am-3pm / Week 2: 12noon-9pm Monday to Friday (inc. Saturdays, when required) Due to our continual growth, we are looking to appoint a Machine Operative for the rotational day shift, in our Materials Recovery Facility (MRF), at our RiverRidge site in Portadown. **Roles and...

  • Machine Operative

    3 weeks ago

    Portadown, United Kingdom Alison Gray Recruitment Full time

    Our client, based in Portadown is seeking a Machine Operator to join their busy and expanding Recycling Centre. Telescopic Forklift, Counterbalance Forklift, Digger or Loading shovel **Please be aware that you will be working in an environment with rubbish/recycling.** **Shift Pattern**: - Week 1: Monday - Friday 6am to 3pm. **Hourly pay rate:...