Customer Services and Sales Advisor

3 weeks ago

Elgin, United Kingdom Brightwork Full time

Job Opportunity: Customer Service and Sales AdvisorOur client, located in the centre of Elgin, is seeking an exceptional Customer Service and Sales Advisor to join their engineering team. This is a permanent position that offers an excellent salary and benefits.Are you a Customer Service Advisor with outstanding phone skills who enjoys helping others? Do you have the confidence to handle complex issues while providing first-class support? Can you stay organised in a fast-paced environmentResponsibilities: - Addressing customer telephone inquiries promptly and professionally.- Scheduling routine maintenance appointments with customers while effectively managing engineers' diaries.- Assessing engineer availability and arranging appointments for non-routine maintenance (e.g., breakdowns).- Inputting accurate updates on maintenance records.- Monitoring the progress of open jobs to ensure they are addressed promptly.- Liaising with engineers.- Raising purchase orders for parts and booking deliveries into stock.- Creating invoices.- Performing any other general administrative duties as required.Skills and Experience Required:- Excellent time management skills and the ability to multitask, prioritise work, and remain calm during busy periods.- Strong attention to detail and problem-solving abilities.- Proficient computer skills, includin...

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