Control Operator

About The RoleTo work as part of the control room team, ensuring the consistent delivery of a high standard of service and performance in the operation and management of the strategic M25 DBFO road network.What you'll be doingTo support, direct the activities of primary and secondary response in coordinating the deployment of appropriate resources to successfully resolve incidents in compliance with company policy and contractual requirements.To accurately receive and disseminate information to optimise safety and maximise efficient response and resolution of incidents.To ensure that CCTV, tunnel, and bridge safety systems are monitored and that an appropriate response is taken to alarms.To ensure accurate recording of network occupancy through use of bespoke databases.To ensure that relevant colleagues and stakeholders are updated of critical incidents via escalation platforms.To comply with Connect Plus policies and procedures as detailed in operational plans and HR standards.To work to agreed business performance and quality standards.To build strong, effective working relationships with stakeholders and partners including real-time liaison with the HE Regional Operations Centers, NTIC and NILO.Receive and disseminate weather decisions in accordance with the Severe Weather Plan. Who we're looking forExperience of working in an operational control room, in an emergency services or National Highways environment. Desirable but not essential. Experience of working in an environment involving the time-critical deployment of resources.Experience of working in a performance driven environment.Excellent communication skills, both oral and written.Aptitude for effective problem solving.Ability to operate and interrogate several data base systems simultaneously to a high level of competence.Ability to remain calm under pressure, prioritising the response to multiple events.The post holder must meet the requirements of security clearance.Why work for usDay in, day out, our teams deliver some of the UK’s most ambitious, exciting and meaningful projects; developing, building and maintaining the vital infrastructure that supports national economies and strengthens communities.Why join us?BenefitsAs if contributing to and supporting work that makes life better for millions wasn’t rewarding enough, we offer a full range of benefits too. You’ll have the freedom to shape the package that’s right for you and your life. Here are some of our key benefits: Smart working, giving you more flexibility such as staggered start and finish times, with up to 40% remote working, where roles allow. 25 days paid annual leave (pro rata) Family friendly policies which include 28 weeks full pay for maternity/adoption leave and four weeks full pay for paternity/partners leave Pension, share incentive plan, volunteering leave, recognition schemes and much more…About UsConnect Plus Services (CPS) brings together the collective strength of our parent companies - Balfour Beatty, Atkins and Egis Road Operation UK. With around 600 people, based at eight locations across the M25 network, we work on behalf of Connect Plus and National Highways to manage the operation of the M25 24 hours a day, 365 days a year, from routine maintenance to managing the whole-life requirement of thousands of assets across the network.Diversity and inclusionAt Balfour Beatty we believe that diversity and inclusion are essential components of any successful, happy workplace. Through our Value Everyone Diversity and Inclusion Strategy and Action Plan, we are growing our diverse workforce and developing our inclusive culture where everyone is able to thrive and reach their full potential, regardless of their identity or background. To find out how we are making this a reality, visit www.balfourbeatty.com/diversityandinclusionTo help and support us with our desired commitment to create an inclusive culture we are members of WISE, enei, Business Disability Forum and the Association for Black and Minority Ethnic Engineers (AFBE). In 2020, we signed the Audeliss and Involve Open Letter to demonstrate our commitment to taking key long term and sustainable actions on Black Inclusion. Balfour Beatty is also a Gold Award holder in the Ministry of Defence 'Employer Recognition Scheme' and actively encourage applications from Armed Forces personnel, veterans and reservists.As a Disability Confident Employer, we are committed to working with people who have disabilities and long-term health conditions to remove barriers for them in obtaining employment. We are also committed to offering applicants with a disability an interview if they meet the minimum requirements for the role. For more info, visit: https://disabilityconfident.campaign.gov.uk/We are looking to continually improve our resourcing process and ensure that it is fair and inclusive for all. If you have any feedback on the process, please share this with us at: candidaterecruitmentqueries@balfourbeatty.com