OCC Contact Handler

3 weeks ago


Worcester, United Kingdom West Mercia Police Part time

We’re on a journey to shape the future of policing in our three counties and we want you to be part of it.

We value difference and believe in creating an inclusive working environment where our employees feel safe to make suggestions and voice their opinions.

We want to show our staff that they’re valued, which is why we offer generous annual leave entitlements, flexible working opportunities and access to a host of staff associations to ensure you get the support you need when you start your career.

This is a part time position (31.82 hours per week)

Please submit your application as soon as possible - We are working towards intakes in July and September this year. The final closing date for applications is Noon on Wednesday 31 July 2024.

The main purpose of the role is to receive and record emergency and non-emergency requests for policing service, determining the level of response required and providing resolution at the first point of contact, where appropriate.

There are opportunities for career advancement within the OCC for those who wish to develop further, into roles such as Dispatchers and Supervisors. We are interested to hear from you if you are looking for a new career or a career change.

We are seeking keen, committed and talented individuals to join us within our new, state of the art Control Room based on our Headquarters site at Hindlip Park.

We expect successful applicants to commit to a minimum of 2 years with the control room. In exchange for your commitment, we will offer you excellent terms and conditions, training and career prospects.

We embrace diversity and welcome applications from everyone to join us.

This role is commutable from Kidderminster, Birmingham, Cheltenham, Gloucester, Hereford, Malvern, Ledbury, Evesham, Redditch, Bromsgrove, Bewdley, Droitwich Spa and Pershore and is just off junction 6 of the M5.

If you require any support to complete your application or you have any questions please contact the West Mercia Police recruitment team.

To read more about the role and the added benefits and rewards of working for West Mercia Police, please go to our webseite.

Internal applicants who are in need of redeployment will be offered positions ahead of other candidates, subject to them passing a selection process.


  • OCC Contact Handler

    2 weeks ago


    Worcester, United Kingdom West Mercia Police Part time

    We're on a journey to shape the future of policing in our three counties and we want you to be part of it. We value difference and believe in creating an inclusive working environment where our employees feel safe to make suggestions and voice their opinions. We want to show our staff that they're valued, which is why we offer generous annual leave...

  • OCC Contact Handler

    3 days ago


    Worcester, Worcestershire, United Kingdom West Mercia Police Full time

    We're on a journey to shape the future of policing in our three counties and we want you to be part of it. We value difference and believe in creating an inclusive working environment where our employees feel safe to make suggestions and voice their opinions. We want to show our staff that they're valued, which is why we offer generous annual leave...

  • Account Handler

    2 weeks ago


    Worcester, United Kingdom Heat Recruitment Full time

    Account Handler Worcester £30,000 An established independent insurance broker who specialises in Commercial insurance within the Worcestershire area is looking to grow and expand their team by employing an Account Handler to support their busy team. You will play an integral role in the growth of the business and managing existing relationships. They...

  • Senior Claims Handler

    4 weeks ago


    Worcester, United Kingdom BAXTER WILLIAMS LIMITED Full time

    Senior Claims Handler and Office Manager Worcester As a Senior Claims Handler, you will be responsible for managing all aspects of the claims process, taking calls from clients, overseeing the claims process, logging them with insurers, and keeping client information updated at all stages. Key Responsibilities: - Answering calls, dealing with queries and...

  • Account Handler

    3 days ago


    Worcester, United Kingdom Marsh McLennan Full time

    Client Advisor/Account Handler (Worcester)The company:  Marsh CommercialWe are Marsh Commercial, a diverse community of colleagues, serving a diverse community of clients with insurance, risk management and employee health and benefits advice and solutions.The role:  Account Handler/Client AdvisorThe Client Advisor (Account Handler) will be...


  • Worcester, United Kingdom Lawes Consulting Group Full time

    Job Title:  Commercial Account Handler Location: Worcester Full/Part Time: Full Time Salary Circa: £35,000 Insurance Industry Sectors: Commercial, Broker, Insurance, Property, Casualty  The Role: To provide professional advice and service to all clients.Effectively manage policy events following compliant processes ensuring that all customers are dealt...


  • Worcester, United Kingdom Serco Group Full time

    Prisoner Escort Custody Services (PECS), Serco operates across 105 courts and 16 vehicle bases throughout London, East & West England. On average we transport over 21,000 custodies per month and at the core of our service is our Operational Control Centre Team (OCC) working to ensure custodies are transported on time, on schedule and in a safe & secure...


  • Worcester, United Kingdom Serco Group Full time

    Prisoner Escort Custody Services (PECS), Serco operates across 105 courts and 16 vehicle bases throughout London, East & West England. On average we transport over 21,000 custodies per month and at the core of our service is our Operational Control Centre Team (OCC) working to ensure custodies are transported on time, on schedule and in a safe & secure...

  • Client Advisor

    1 week ago


    Worcester, United Kingdom Marsh & McLennan Companies Full time

    **Client Advisor (Account Handler) - Marsh Commercial - Bristol/Worcester** **The company: Marsh Commercial** We are Marsh Commercial, a diverse community of colleagues, serving a diverse community of clients with insurance, risk management and employee health and benefits advice and solutions. **The role: Client Advisor/Account Handler** - We have a...

  • Associate I

    3 weeks ago


    Worcester, United Kingdom Marsh Full time

    **Account Managers & Account Handlers** **Marsh Commercial** We are Marsh Commercial, a diverse community of colleagues, serving a diverse community of clients with insurance, risk management and employee health and benefits advice and solutions. **Commercial Account Manager (Account Handler)** We have a fantastic opportunities for **Commercial**...


  • Worcester, United Kingdom Marsh Full time

    **Client Advisor/Account Handler (Worcester)** **The company: Marsh Commercial** We are Marsh Commercial, a diverse community of colleagues, serving a diverse community of clients with insurance, risk management and employee health and benefits advice and solutions. **The role: Account Handler/Client Advisor** The **Client Advisor (Account Handler)...

  • Client Advisor

    3 weeks ago


    Worcester, United Kingdom Marsh & McLennan Companies Full time

    **Client Advisor/Account Handler (Worcester)** **The company: Marsh Commercial** We are Marsh Commercial, a diverse community of colleagues, serving a diverse community of clients with insurance, risk management and employee health and benefits advice and solutions. **The role: Account Handler/Client Advisor** The **Client Advisor (Account Handler)...

  • Senior Officer

    3 weeks ago


    Worcester, United Kingdom Office for Environmental Protection Full time

    **Details**: **Reference number**: - 289922**Salary**: - £37,295 - £41,547**Job grade**: - Senior Executive Officer**Contract type**: - Permanent**Business area**: - OEP - Regulatory - Complaints and Investigations Team**Type of role**: - Investigation**Working pattern**: - Flexible working, Full-time, Job share, Part-time**Number of jobs...


  • Worcester, Worcestershire, United Kingdom Marsh Full time

    The company: Marsh CommercialWe are Marsh Commercial, a diverse community of colleagues, serving a diverse community of clients with insurance, risk management and employee health and benefits advice and solutions.The role: Commercial Account HandlerWe have a fantastic opportunity for an experienced Account Manager to join our Renewable Energy Team in...