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Hardware Asset Inventory Analyst

1 month ago


London, United Kingdom Expedia Group Full time

Hardware Asset Inventory Analyst - Expedia Group


Duration: 12 months

Pay: £97/day

Location: London (near Angel underground station) – 5 days onsite


This role is part of the Asset Hardware team that manages desktop, laptop, and mobile hardware. This role will support Laptop Hardware requests. Prior experience of asset hardware and Service Now is highly desirable.


Responsibilities:

  1. Clear communication with customer and technical support team
  2. Ability solve problems independently with proper communication management
  3. Able work well in a team environment
  4. Complete requests within an established SLA per corporate standards as needed
  5. Update/modify Asset ownership
  6. Triage requests that require exception approvals


Experience Required:

  1. Previous experience with high ticket volume in a customer service environment
  2. Ability to multitask and meet deadlines
  3. Service Now experience is a plus
  4. Intermediate understanding of PC and MAC hardware