2nd Line Engineer

2 weeks ago


Reading, United Kingdom Ninetech Full time

Join Our Team as a 2nd Line Support Consultant

Role: 2nd Line Engineer

Salary: £35,000+

Location: Theale, Reading, RG7 4AQ

About the company:

We are a premier managed IT services provider based in the UK, specializing in delivering cutting-edge technology solutions across diverse sectors. From cloud computing to cybersecurity and data management, we're committed to providing top-notch services to our clients.

Why this company?

Industry-Leading Training: Shape your future with access to our Academy and top-notch training and development opportunities.

Competitive Salary: Enjoy a competitive salary of £35,000, depending on experience, along with opportunities for progression.

Hybrid Working: Balance your work and life with a flexible working arrangement, with 3 days in office and 2 days of home-working.

Employee Benefits: Benefit from perks like 25 days of holiday (increasing with tenure), birthday off, health cash plan, life assurance, and more.

Employee Wellbeing: Access our confidential Employee Assistance Programme (EAP) for support with bereavement, financial, health, and wellbeing issues.

Fun Workplace: Enjoy a state-of-the-art office with free parking, a 24-hour gym, social events like Beer Fridays and Summer BBQs, and more

About the Role:

We're seeking an experienced 2nd Line Support Consultant to join our dynamic service desk team. As an escalation point for 1st line engineers, you'll provide email and telephone-based technical support to our diverse client base, ensuring timely resolution of technical issues and adherence to SLAs.

Key Responsibilities:

  • Provide 2nd line technical support for hardware and software issues.
  • Log all calls into the helpdesk system and ensure progress notes are added to each call.
  • Manage the resolution of open calls and call actions across all customers.
  • Take ownership of assigned incidents and manage them through to resolution.
  • Research and implement technical solutions to resolve problems effectively.
  • Provide on-site support for customers as needed.
  • Deliver exceptional customer service and go above and beyond for our clients.

Person, Skills & Experience:

  • Proficiency in Microsoft Windows server (2012, 2016, and 2019) and O365.
  • Strong troubleshooting experience in Azure, Hyper-V/VMware, Intune/MDM, Exchange, SQL Server, SharePoint, etc.
  • Excellent general hardware/software troubleshooting and problem-solving skills.
  • Advanced expertise in virtualization, firewall, networking, InTune/MDM, storage, Exchange, and SQL Server troubleshooting.

APPLY immediately and be part of a collaborative, inclusive culture where your contributions are valued. Apply now to embark on a rewarding career journey with us



  • Reading, Berkshire, United Kingdom AllPoints Fibre Full time

    The 2nd Line Support Engineer at AllPoints Fibrewillbe responsible for all escalations coming in from the service desk team. You will work collaboratively to ensure incidents and escalations are resolved within SLA, in addition pro-actively reviewing incident trends and implement fixes based. Working with the 1 st and 3 rd line teams you will be a critical...


  • Reading, United Kingdom Global Technology Solutions Ltd Full time

    sc cleared Second Line support Engineer UK national only Hybrid working, 1 in 3 weeks on site the rest can be at worked home. Main responsibilities: We are looking for customer-focused and enthusiastic 2nd line software support engineer with a genuine interest in solving people's IT issues. The applicant should be technically competent, possess good written...


  • Reading, United Kingdom Global Technology Solutions Ltd Full time

    sc cleared Second Line support Engineer Hybrid working, 1 in 3 weeks on site the rest can be at worked home. Main responsibilities: We are looking for customer-focused and enthusiastic 2nd line software support engineer with a genuine interest in solving people's IT issues. The applicant should be technically competent, possess good written and verbal...


  • Reading, United Kingdom Avanti Full time

    Avanti Recruitment are working with a Managed Service Provider located in the Reading area who are looking for a 2nd Line Support Engineer to join their team. Being a MSP, no day is the same and you will get to work with lots of different types of technology as well as meeting and working with lots of different people. A typical day will be working through...


  • Reading, United Kingdom Spectrum IT Recruitment Full time

    Excellent opportunity for a 1st & 2nd Line Support Engineer to join our clients very well established support in who are based in Reading, Hampshire. You'll be given the chance to enhance your skill set further and the main responsibilities of the role areto make sure high levels of customer service and satisfaction are maintained as well as provided good...

  • 2nd Line Support

    1 month ago


    Reading, United Kingdom Red King Resourcing Full time

    My Reading based education Client are one of Berkshire's leading schools. They currently have a requirement for a 2nd Line support person to join their existing IT support team. You will work closely with the IT Manager to maintain the School's IT infrastructure. You will be required to complete tickets and provide support to both students and staff. Strong...


  • Reading, United Kingdom WSH RECRUITMENT LTD Full time

    **IT Support Specialist (1st / 2nd line) - Reading / Hybrid - £27 - £30K** Key Accountabilities & Responsibilities: - Provide 1st and 2nd line IT support to the office-based & remote users. - Create and maintain User Accounts on several key systems including Azure Active Directory. - Setup, configure and support mobile devices on IOS and Android...

  • IT Support Engineer

    2 weeks ago


    Reading, United Kingdom Hireful Full time

    Are you an IT Support professional looking for your next career opportunity? Are you keen to work for a Microsoft Gold partner, providing first class IT services to the education industry? You will work on site within schools, ensuring that IT systems and services are always available. You will be providing 2nd Line IT Support as well as manging key...


  • Reading, United Kingdom Polar Recruitment Services Full time

    This is a fantastic opportunity for you to work as a 1st Line Support Engineer within one of the most well known IT companies in the world with full access to courses and accreditation's you can use to progress in your career.You will be working on a highly secure site near Reading, hybrid working is supported after onsite training, you will also have the...


  • Reading, United Kingdom Polar Recruitment Services Full time

    This is a fantastic opportunity for you to work as a 1st Line Support Engineer within one of the most well known IT companies in the world with full access to courses and accreditation's you can use to progress in your career. You will be working on a highly secure site near Reading, hybrid working is supported after onsite training, you will also have...


  • Reading, United Kingdom Polar Recruitment Services Full time

    Are you looking for your next step in your security cleared career?This is a fantastic opportunity for you to work as a 1st Line Support Engineer within one of the most well known IT companies in the world with full access to courses and accreditation's you can use to progress in your career.You will be working on a highly secure site near Reading, hybrid...


  • Reading, Berkshire, United Kingdom Polar Recruitment Services Limited Full time

    This is a fantastic opportunity for you to work as a 1st Line Support Engineer within one of the most well known IT companies in the world with full access to courses and accreditation's you can use to progress in your career. You will be working on a highly secure site near Reading, hybrid working of 1 week in 4 is supported after onsite training is...


  • Reading, United Kingdom Polar Recruitment Services Full time

    Are you looking for your next step in your security cleared career? This is a fantastic opportunity for you to work as a 1st Line Support Engineer within one of the most well known IT companies in the world with full access to courses and accreditation's you can use to progress in your career. You will be working on a highly secure site near Reading, hybrid...


  • Reading, Berkshire, United Kingdom Polar Recruitment Services Full time

    This is a fantastic opportunity for you to work as a 1st Line Support Engineer within one of the most well known IT companies in the world with full access to courses and accreditation's you can use to progress in your career. You will be working on a highly secure site near Reading, hybrid working is supported after onsite training, you will also have...

  • Service Desk Analyst

    1 month ago


    Reading, Berkshire, United Kingdom Xact Placements Limited Full time

    Our Client is one of the UK’s largest and most trusted Service Providers, they are currently recruiting for a 2nd Line Service Desk Analyst – Security Lead to be based in their Reading office. Your role is to support the stable operation of clients Infrastructure and Applications with a specific focus on IT Security.Providing 2nd line support to all...

  • IT Help Desk Engineer

    4 weeks ago


    Reading, United Kingdom Ernest Gordon Recruitment Limited Full time

    **IT Help Desk Engineer** **£30,000 - £35,000 + Training + Bonus + Hybrid Working + Company Benefits** **Reading** Are you an **IT Help Desk Engineer or similar**looking for a stable and secure role within an internationally recognised construction company who offer a **Mon-Fri, hybrid working** role, a generous **bonus structure**and a **friendly...


  • Reading, Berkshire, United Kingdom Polar Recruitment Services Limited Full time

    Are you looking for your next step in your security cleared career? This is a fantastic opportunity for you to work as a 1st Line Support Engineer within one of the most well known IT companies in the world with full access to courses and accreditation's you can use to progress in your career. You will be working on a highly secure site near Reading,...

  • IT Support Technician

    1 month ago


    Reading, United Kingdom Ernest Gordon Recruitment Limited Full time

    **IT Support Technician** **£30,000 - £35,000 + Training + Bonus + Hybrid Working + Company Benefits** **Reading** Are you an **IT Support Techncian** looking for a stable and secure role within an internationally recognised construction company who offer a **Mon-Fri, hybrid working** role, a generous **bonus structure**and a **friendly working...


  • Reading, United Kingdom Global Technology Solutions Ltd Full time

    We have an exciting opportunity for a second line service desk analyst to join a blue-chip organisation in Reading. A SNAPSHOT OF WHAT YOU WILL BE DOING: Firstly, provide first class, multi-site support for end user incidents and service requests relating to their business and IT environment. Furthermore, maintain clear and accurate timely information for...


  • Reading, United Kingdom Polar Recruitment Services Full time

    This is an exceptional opportunity to work for one of the largest and most well-known IT brands in the world as a Second Line Support Engineer based on a highly secure site near Reading.Second Line Support Engineer Summary:As the Second Line Support Engineer you will join the existing team responsible for providing desktop and breakfix support and technical...