(Senior) Cloud Product Manager

1 month ago

Birmingham, United Kingdom SER Group Full time

We're seeking a dynamic and visionary Cloud Product Manager to spearhead our transformation into a cloud-first business. This pivotal role involves defining strategies, enhancing cloud readiness, and optimizing cross-team processes. If you are passionate about cloud technologies and eager to make a significant impact in a fast-paced environment, we invite you to be a part of our ambitious journey.

Your role

Key Responsibilities:

  • Strategic Leadership: Define and implement an overarching strategy to transition into a cloud-first business, ensuring alignment with company objectives.
  • Product Readiness: Actively work to improve the cloud readiness of our entire product suite, setting new standards for excellence.
  • Process Optimization: Streamline cloud business processes across various teams, including sales, pre-sales, professional services (PS), customer operations (CO), development (DEV), DevOps, order processing, and finance, fostering efficient cross-functional collaboration.
  • Product Management: Serve as the dedicated product manager for our cloud management service, driving product vision, roadmap, and execution.
  • SLA and Operational Efficiency: Prioritize and ensure adherence to service level agreements (SLAs) and penalties while continually enhancing operational efficiency.

Collaborative Role:

  • Cloud Strategy Coordination: Work closely with our Director of Cloud Operations to orchestrate our approach to private, public, and hybrid cloud services, managing stakeholder expectations effectively.
  • Pricing Strategies: Collaborate with the leadership team to develop innovative cloud pricing strategies that align with market trends and customer needs.
  • Roadmap Development: In partnership with our Director of Cloud Operations, craft and align a comprehensive cloud roadmap, including a cloud availability matrix and managing the lifecycle of cloud services.

Who you are


Your profile:

  • A visionary with a strong background in cloud technologies and product management.
  • A strategic thinker with experience in defining and executing cloud-first business strategies.
  • A collaborative product leader skilled in working with cross-functional teams and senior management.
  • Proficient in balancing technical, business, and customer perspectives.
  • Excellent communicator, both verbally and in writing, with the ability to influence and engage diverse stakeholders.

Qualifications:

  • Bachelor's degree in computer science, business, or a related field. Master's degree preferred.
  • Proven experience in cloud product management, cloud program manager, or a similar role.
  • Strong understanding of cloud services, including private, public, and hybrid cloud models.
  • Demonstrated experience in process optimization and SLA management.
  • You will stand out if you own an ITIL/ITSM certification and/or have experience as practitioner of any of the following modules: deployment management, release management, service configuration management, and/or change management.

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