Contract Manager

6 days ago


Lutterworth, United Kingdom Whistl Full time

We are looking for a fearless and talented individual like you who can join our mission to be the best that the industry has to offer.

This Contracts Manager role is based in Lutterworth and offers a great range of benefits, including career development opportunities.

The focus of this Contract Manager role is to manage multiple contracts, develop strong client relationships, and ensure both company and client goals are achieved, delivering excellent service that represents value for money for our clients and delivers meaningful revenues to the company.

This is a fantastic opportunity to work alongside a team of dedicated professionals and experts who are truly some of the best in their field.

Main Responsibilities
  • Day-to-day management of client support and requests. Support and proactively assign work to the support team to cover all client requirements
  • Act as a conduit between the customer and key internal functions (operations, finance, IT, and carrier management), liaise with the managers of other departments to ensure operational objectives are met and review service performance and implement improvement plans
  • Collate and present client invoices to the Senior Contract Manager for final sign-off
  • Understand contractual commitments, rates, SLAs, and customer requirements and monitor company performance against agreed SLAs
  • Be an escalation point for issues, incidents, and staff concerns

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